Hello. My name isXXXXX will be your Primary Care Technician and I can assist you with your question.
ok my name is XXXXX XXXXX`t get wifi to work on my tablet was working fine then won`t stop scanning
Have you tried resetting it with the reset button in the bottom left corner?
no. will that cause me to lose all my info and apps
That reset won't erase your data. There is one you can do from the tablet that will, but not this reset
ok i`ll try it now
it`s starting up now
no that didn`t work it still keeps scanning
Is it detecting any networks?
yes but won`t connect
Does it give an error when you try?
This is the entire process:
It should ask for a password XXXXX there is one.
You must know the password XXXXX there is one
i just did that with the same results
How do you know it's not connecting?
the icon tells me plus can`t get online
haven`t had tablet
a month andyet
Was it connected to this access point before?
sorry ihad tablet less thana month and never had a problem until now
using my laptop now connected by wifi to same router
Oh.. so it's definitely working
That is very strange.
i guess i`ll have to send back to acer
Sounds like a hardware issue
thanks for efforts