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Qin Xia
Qin Xia, Computer Support Specialist
Category: Computer
Satisfied Customers: 950
Experience:  Computer hard ware, software, 6+ years
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When I turn on my Emachines computer, the tower beeps three

Customer Question

When I turn on my Emachines computer, the tower beeps three times, and the monitor goes black. This has been happening for several months now. After I leave it alone for a while, it will turn on and actualy work like it is supposed to. But then if I turn it off, the next time it is turned on, it will beep again three times and do nothing. This morning I was able to turn it on, and run the disk defragment program that lasted well over six hours. It is programed to run every week. What can I do to fix this problem?
Submitted: 5 years ago.
Category: Computer
Expert:  Qin Xia replied 5 years ago.

Qin Xia :

Hello, Welcome to JustAnswer! My name is Qin. It is my pleasure to work with you to solve your problems.

Qin Xia :

What is the model of the computer? Let me know and I will check the beep code.

JACUSTOMER-x15fgy5y- :

where can i find the model name?

Qin Xia :

There should have a sticker on the back of computer

Qin Xia :

Can you check on that?

JACUSTOMER-x15fgy5y- :

sure hang on

JACUSTOMER-x15fgy5y- :

emachines w3623

Qin Xia :

hold on a moment

JACUSTOMER-x15fgy5y- :

okay

Qin Xia :

The error is due to memory issue

Qin Xia :

either not seating well or issue with memory itself

Qin Xia :

Please open the case, if you see two memory chips on the motherboard

Qin Xia :

Then make sure unplug the computer, and try to take one out, and plug in, turn on the computer

Qin Xia :

see if it has beeps

Qin Xia :

this way we can find the chip that have problem

Qin Xia :

also try to reseat the memoty

Qin Xia :

Keep me updated and let me know if you find the one with problem

JACUSTOMER-x15fgy5y- :

I appologise ahead of time because I don't understand computer language very well. How do I open the case, and what does the motherboard look like?

JACUSTOMER-x15fgy5y- :

please disregard previouse questions. There is only one chip conected to the motherboard. After disconecting it and reconecting it, the computer still beeped when we turned it on.

Qin Xia :

Can you put that chip in another socket?

Qin Xia :

Let me know if that works

Qin Xia :

BTW, sorry to reply you late

Qin Xia :

If still have beeps, please go to Staples nearby

Qin Xia :

get one of PC4200 memory like this

Qin Xia :

Then install this memory and see if there is beep

Qin Xia :

Thank you

Qin Xia :

Keep me updated

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