How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Shefin Your Own Question

Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 3679
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
15907069
Type Your Computer Question Here...
Shefin is online now
A new question is answered every 9 seconds

Lap top is Acer Aspire 3610,,,(Daugther cp) ,,,running Win.7,,,,

Customer Question

Lap top is Acer Aspire 3610,,,(Daugther cp) ,,,running Win.7,,,, problem- added WoW to her cp, download was fine, trying to start we get message to make sure we have "Directx 9c" and also video drivers are updated.... went to device mgr. and noticed the "other devices" tab was opened and the device called Video Controller had exclamation point.. it is code 28 no driver,,,i tried to let Windows find and update but it says it cannot find manufacture,,,Help!!!!!My Daughter really wants to play WoW.....
Submitted: 3 years ago.
Category: Computer
Expert:  Shefin replied 3 years ago.

S H E F I N :
Hello, and welcome to Justanswer. My name is Shefin and I will be happy to assist you.
S H E F I N :
Please let me know when you are ready.
Customer :

ready

S H E F I N :

Have you tried to download video driver from Acer computer?

Customer :

have not Downloaded anything yet

S H E F I N :

Alright.

Customer :

do u mean Acer web site

S H E F I N :

Please wait a minute, so that I can find the driver for you.

S H E F I N :

Yes.

Customer :

ok

S H E F I N :

Is it Acer Aspire 3610?

Customer :

yes it is

S H E F I N :

Are you using Windows 7 on your computer?

Customer :

yes I am

S H E F I N :

The computer came installed with Windows XP. Right?

Customer :

yes it did

S H E F I N :

It is difficult yo find Windows 7 driver for the computer.

S H E F I N :

Please wait for a couple of minutes.

Customer :

no problem.

S H E F I N :

I apologize for the delay in my response.

S H E F I N :

It is difficult to find the correct driver.

Customer :

if it's a few more min's Shefin, I'm going to step outside and have a smoke. Do i have the time?

S H E F I N :

I would suggest you use a driver scanner in order to find the correct video configuration.

S H E F I N :

With the configuration, we are able to find a driver that is compatible with Windows 7.

S H E F I N :

Please do not purchase the driver scanner.

S H E F I N :

Just use it for scanning in order to find the correct driver that the computer needs.

S H E F I N :

I will find you a driver scanner for you.

S H E F I N :

Please wait a minute.

Customer :

thank you Shefin

S H E F I N :

Please go to the link given below, and download the driver scanner. Please do not purchase it.

S H E F I N :

Please let me know when you complete the download.

Customer :

doing it now

S H E F I N :

After downloading, please install the same.

Customer :

its downloaded,,and installed,,do i start scan?

S H E F I N :

Yes.

S H E F I N :

When it completes, you will get outdated drivers name in Red.

S H E F I N :

Please let me know the exact names of the devices.

Customer :

says 7 outdated drivers & 58 updated drivers

S H E F I N :

Please let me know the exact names of the outdated drivers.

S H E F I N :

For getting the driver information, next to the device name, you will get two option signs, one is for Download and other is for info. Please select the second one.

Customer :

ok here they are,,intell R 82801fb/fbm usb, these are 1st 5 all universal host controler,,,,,next is under System devices,, intell R 82801 PCI Bridge - 2

S H E F I N :

Do you see anything related to video?

Customer :

1st one under IDE ATA/ATAPI.....intell(r)82801fb/fbm ultra ATA storage,,,,next 5 are under universal serial bus....intell(r) 82801fb/fbm usb...universal host controllers,,,,,,,the last is System Devices.....intell(r) 82801 pci bridge - 2

S H E F I N :

Alright.

S H E F I N :

Please wait for a minute.

S H E F I N :

Please go to the link given below, click Check you system for latest updates.

Customer :

i sent it 2 times

S H E F I N :

Please follow the information I have just given.

S H E F I N :

It will take some time to scan the system. However, use it to find the driver for your computer.

S H E F I N :

Have you run the system check?

S H E F I N :

You required to install some plugins in order to run the system check.

S H E F I N :

After running the system check, you will get the driver name and option to download the same.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.
 
 
 
Chat Now With A Tech Support Specialist
Shefin
Shefin
Tech Support Specialist
3679 Satisfied Customers
Working as tech support specialist with a worldwide computer manufacturer.