How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Frederick S. Your Own Question
Frederick S.
Frederick S., Computer Specialist
Category: Computer
Satisfied Customers: 8694
Experience:  Computer technician and founder of a home PC repair company.
33925084
Type Your Computer Question Here...
Frederick S. is online now
A new question is answered every 9 seconds

I cannot remember my hotmail id to sign in but I can remember

Customer Question

I cannot remember my hotmail id to sign in but I can remember my password. I have set up a new hotmail account and linked my old email address to it but I need to access my old account to retrieve my old emails.

I have tried the link you advised on another customer response but it asks for the id account information which I can't remember. How can I proceed now?
Submitted: 5 years ago.
Category: Computer
Expert:  Frederick S. replied 5 years ago.
Hello and welcome to JustAnswer. My name is Frederick and I look forward to assisting you with this and providing you with the information you need.

When was the last time you logged into the old Hotmail account?

FS
Customer: replied 5 years ago.

Can't remember exact day but I think it was 1st July 2011 or the few days before

Expert:  Frederick S. replied 5 years ago.
OK; then this will be really simple to do.

Please click here --> http://account.live.com/

Sign in if you are prompted.

You should then see, under password reset information, your full email address of the old account.

That is your old username/email address; thanks!

FS
Customer: replied 5 years ago.
Sorry, I signed in but it gave me my alternative email address for sending password resetsto but not my previous hotmail account id
Expert:  Frederick S. replied 5 years ago.
Hi - what did you mean by this, then:

I have set up a new hotmail account and linked my old email address to it

?

How did you 'link' it please?

FS
Customer: replied 5 years ago.

I entered the same email address against my new hotmail id as I had on my old hotmail Id (it gave me the option to do this on the sign up page)

Expert:  Frederick S. replied 5 years ago.
Correct; and that's the address that would show up under password reset information; thanks!

FS
Customer: replied 5 years ago.
The address that is under password reset information is my work email not my old email/hotmail id account
Expert:  Frederick S. replied 5 years ago.
OK; I'm going to send you a screenshot of the Hotmail sign-up page... Please see below:

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here
View Full Image

Attachments are only available to registered users.

Register Here


As you can see, the only field to put an email address in is the alternate email address, which reflects on the page under "Password reset information" that I linked you to.

So can you please tell me exactly where you entered that Hotmail address, then?

FS

Related Computer Questions