Hi! My name is XXXXX XXX I'm here to help! Are you available for chat?
Great! Can you please tell me how the monitors are behaving that they are not working?
i have only one hooked up right now alongside my 32" Haier monitor and when i touch the touchscreen it only shows up on the 32" and does not apply anything to the actual touchscreen
Alright, please download and install the drivers here: http://support.acer.com/us/en/product/default.aspx?modelId=2199
i have downloaded that but i dont see any exe in it
Alright, did you extract the files?
yes to desktop
Alright, do you know how to access the device manager?
it is only a 3.5kb download is this just a patch and if so where do i apply it
Alright, please find the touchscreen in the device manager, right click on it and select update driver. Guide through the process pointing it to the .inf file that you downloaded please.
it says drivers are up to date
it still only shows up as before
its like when i want to use the touchscreen and try to do a function, the cursor is only working on the non touchscreen
Alright, so when you tried to update the driver, it said it was already installed?
Alright, please right click on the desktop and go to screen resolution. Please disable the extra monitor and then re-enable it.
still does the same bthing
Please try making the touchscreen your main monitor and see if that helps.
can you do a remote deskop and fi it for me?
Unfortunately not, all I can do is walk you through it, I'm sorry.
its a long walk
I understand, these things can be frustrating.
that is an understatement
i have tryed making the touchscreen my main display also
It still does not function properly?
no it still only shows uo on the larger non touchscreen like the touchscreen monitor is only working like a touchpad on a laptop
Are you able to see anything on the touchscreen?
yes i can extend my desktop to it and send pages to it
and applications but the only response i get from it is with my mouse
Alright, please see if you can locate these settings (they may not be available):
i will be righr back need to use restroom sorry
there is no tablet pc setting
Alright, one moment to see if I can locate any other solutions.
Did you receive a CD with the monitors?
I see you have stepped out, please let me know when you are available for chat again, I will be in and out.