After you enter the Dell Recovery Restore Utility, just follow the instructions and the restore should complete in approximately 15-20 minutes, depending on how much data is to be restored and the speed of the computer.
If Ctrl + F11 (Hold Ctrl key, then press F11) won't bring up the Recovery utility, please try pressing 0 (that is the number ZERO) instead and see if the recovery starts.
I hope that helped.
I have tried system recovery and it can't restore. I'll try again while you read this.
When we try start up normally, we eventually get to "Startup repair cannot repair this computer automatically". The problem details are:Problem Signature:Problem Event Name: StartupRepairOfflineProblem signature 01: 6.1.7600.16385Problem signature 02: 6.1.7600.1638Problem signature 03: unknownProblem signature 04: 21200682Problem signature 05: AutoFailureProblem signature 06: 29Problem signature 07: No Root CauseOS Version: 6.1.7600.2.0.0.256.1Local ID: 1033
I ran "cannot boot OS" dignostic and all tests passed. When I exited the diagnositc tree message "DELLDIAG.BAT Missing" came on the screen.
I tried restore to last known good configuration while I was wiating to hear form you and it took me to the same results.
I also tried starting in safe mode while waiting but it resulted in the system repair cannot repair . . .
I tried system Restore and got the message that System Restore couldn't restore the computer due to "unspecified error occurred during system restore. (0x8000ffff)"
If someone doesn't respond soon. I will got to PalPal and cancel the deposit.
Where is the tech support????