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Ask Shefin Your Own Question

Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 3406
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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hi, My Iomega GDHDU is not showing up on my computer, I have

Customer Question

hi, My Iomega GDHDU is not showing up on my computer, I have used this drive many times before, It is plugged in the usb port is ok as tried the printer in it. The cable looks fine. Help!!!!!!! I have all my work saved on it :-(
Submitted: 3 years ago.
Category: Computer
Expert:  Shefin replied 3 years ago.

S H E F I N :
Hello, and welcome to Justanswer. My name is XXXXXX XXX I will be happy to assist you.
S H E F I N :
Please let me know when you are ready.
Customer :

ready

S H E F I N :

May I know the operating system? Is it Windows XP?

Customer :

ummmm im not sure how can i tell?

S H E F I N :

Windows XP,Windows Vista and Windows 7.

S H E F I N :

Do you see the Start button?

Customer :

yep

S H E F I N :

Click on that and select Run.

Customer :

cant see a run option

S H E F I N :

Do you seel All Programs?

Customer :

yes

S H E F I N :

Select that, now you see Run?

Customer :

no

S H E F I N :

Alrihgt.

S H E F I N :

It might be Vista or Windows 7.

S H E F I N :

Do you see Computer on desktop?

Customer :

yes

S H E F I N :

Right click on it and select manage

Customer :

ok

S H E F I N :

It will open a window says Computer management.

S H E F I N :

Have you opened it?

Customer :

yes

S H E F I N :

Do you disk management?

S H E F I N :

Select that.

Customer :

ok done

S H E F I N :

On the right pane. how may drives do you see?

Customer :

under actions? none

S H E F I N :

Have you selected disk management?

Customer :

yes

S H E F I N :

On right pane, do you see blue bars wirh drive codes?

Customer :

yes 3 blue bar boxes

S H E F I N :

What does it say?

S H E F I N :

The names?

S H E F I N :

Could you please send me a screen shot of it?

Customer :

one has no title 9.77 GB healthy the next says ACER C 228.01GB healthy and the last DATA D 227.98 healthy

Customer :

how do i send a shot screen?

S H E F I N :

What is the size of the external hard drive?

Customer :

it doesnt say but i think it was a 500gb

S H E F I N :

Alright.

S H E F I N :

Have you connected it properly to the computer?

Customer :

yes

S H E F I N :

Have you tried the hard drive with another computer?

Customer :

yes and doesnt work

S H E F I N :

You have power cable and USB cable with the hard drive. Right?

Customer :

yes

S H E F I N :

Is there any light on hard drive that will blink after connecting the power cable?

Customer :

it doesnt blink but the light is on

S H E F I N :

ALright.

S H E F I N :

What is the response you are getting from the computer while inserting the USB cable to the computer?

Customer :

nothing

S H E F I N :

When it was working, the computer shows that it is connecting. Right?

Customer :

this is the first time ive used it in a week it worked fine last week but havent been able to connect it today

S H E F I N :

Have you tried a different USB cable with it?

Customer :

normally it would make a noise when its connected and disconected

S H E F I N :

Is it making the noise now?

Customer :

yes tried the printer that is a USB connection and that worked

Customer :

no noise with either

Customer :

sorry there is a noise with printer usb

S H E F I N :

Have you tried another USB cable with the hard drive?

Customer :

no i dont have one

S H E F I N :

Before doing any troubleshooting, you have to check another USB cable with the hard drive.

Customer :

ok

S H E F I N :

Becuase, there is a chance to the USB cable to fail.

S H E F I N :

So, it is better to check with another USB cable and proceed further.

S H E F I N :

Is the hard drive in warranty?

Customer :

no

S H E F I N :

Are you able to get another USB cavle for it?

Customer :

not today but over the weekend

S H E F I N :

Alright.

S H E F I N :

Checck it with a different USB cable and let me know the result.

Customer :

ok will do thanks

S H E F I N :

If the issue resolves with another USB cable, please come back and click ACCEPT, so that I can get paid.

Customer :

will do :-)

S H E F I N :

If the issue persists, please let me know, so that I can assist you further.

Customer :

thank you

S H E F I N :

You are welcome.

S H E F I N :

Bye for now.

Customer :

bye

S H E F I N :

Bye.

Customer :

Hi I just managed to find a cable and it didnt work

S H E F I N :

Have you tried the cable and hard drive with another computer?

S H E F I N :

Are you there

S H E F I N :

?

Expert:  Shefin replied 3 years ago.
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Expert:  Shefin replied 3 years ago.
Hi,

Please follow the instructions in the link given below to resolve the issue. Please do it one by one.

https://iomega-eu-en.custhelp.com/app/answers/detail/a_id/1235

If the issue persists, please let me know.

Thank you.
S H E F I N
Customer: replied 3 years ago.
That link isn't working
Expert:  Shefin replied 3 years ago.
Hi,

Please try the link given below.

https://iomega-eu-en.custhelp.com/app/answers/detail/a_id/1235

Please let me know if it is not opening.

Thank you.
S H E F I N
Customer: replied 3 years ago.

no still not opening

 

Expert:  Shefin replied 3 years ago.
Hi,

Try copying the link and paste it on the address bar of a new window.

https://iomega-eu-en.custhelp.com/app/answers/detail/a_id/1235

Please let me know if it is not opening.

Thank you.
S H E F I N
Customer: replied 3 years ago.
it is telling me to Right click the icon for the Iomega Hard Drive there is no icon!
Expert:  Shefin replied 3 years ago.
Hi,

Please follow the steps, 5, 6, 7, 8, 9 and 10.

S H E F I N
Customer: replied 3 years ago.
There is a ! mark by the USB Mass Storage Device in Compuer Management-could that be the problem?
Expert:  Shefin replied 3 years ago.
Hi,

Thank you for your reply.

Yes, that might be the problem. Do you see any error codes associated with it. Do you have the hard drive driver?

Please right click on the USB and select update driver.

Thank you.
S H E F I N
Customer: replied 3 years ago.
done that and its still not working
Expert:  Shefin replied 3 years ago.
Hi,

Do you have the driver disc for the hard drive? If so, try to install the same using the disc.

In device manager, do you get the same yellow mark to the USB connections? If so, right click on it and select uninstall. Then restart the computer.

Please let me know the information, so that I can assist you better.

Thank you.
S H E F I N

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