May I know the operating system? Is it Windows XP?
ummmm im not sure how can i tell?
Windows XP,Windows Vista and Windows 7.
Do you see the Start button?
Click on that and select Run.
cant see a run option
Do you seel All Programs?
Select that, now you see Run?
It might be Vista or Windows 7.
Do you see Computer on desktop?
Right click on it and select manage
It will open a window says Computer management.
Have you opened it?
Do you disk management?
On the right pane. how may drives do you see?
under actions? none
Have you selected disk management?
On right pane, do you see blue bars wirh drive codes?
yes 3 blue bar boxes
What does it say?
Could you please send me a screen shot of it?
one has no title 9.77 GB healthy the next says ACER C 228.01GB healthy and the last DATA D 227.98 healthy
how do i send a shot screen?
What is the size of the external hard drive?
it doesnt say but i think it was a 500gb
Have you connected it properly to the computer?
Have you tried the hard drive with another computer?
yes and doesnt work
You have power cable and USB cable with the hard drive. Right?
Is there any light on hard drive that will blink after connecting the power cable?
it doesnt blink but the light is on
What is the response you are getting from the computer while inserting the USB cable to the computer?
When it was working, the computer shows that it is connecting. Right?
this is the first time ive used it in a week it worked fine last week but havent been able to connect it today
Have you tried a different USB cable with it?
normally it would make a noise when its connected and disconected
Is it making the noise now?
yes tried the printer that is a USB connection and that worked
no noise with either
sorry there is a noise with printer usb
Have you tried another USB cable with the hard drive?
no i dont have one
Before doing any troubleshooting, you have to check another USB cable with the hard drive.
Becuase, there is a chance to the USB cable to fail.
So, it is better to check with another USB cable and proceed further.
Is the hard drive in warranty?
Are you able to get another USB cavle for it?
not today but over the weekend
Checck it with a different USB cable and let me know the result.
ok will do thanks
If the issue resolves with another USB cable, please come back and click ACCEPT, so that I can get paid.
will do :-)
If the issue persists, please let me know, so that I can assist you further.
You are welcome.
Bye for now.
Hi I just managed to find a cable and it didnt work
Have you tried the cable and hard drive with another computer?
Are you there
no still not opening