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CompuGeek
CompuGeek, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2126
Experience:  MCA (Masters of Computer Application)
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my ASUS p5n-d motherboard will not turn on, and the green LED

Resolved Question:

my ASUS p5n-d motherboard will not turn on, and the green LED will not light up.
Submitted: 3 years ago.
Category: Computer
Expert:  CompuGeek replied 3 years ago.

CompuGeek :

I am one of the Expert with justanswer.com who will be assisting you and will fix the problem in no time for you. Welcome to the justanswer chat

CompuGeek :

is the computer open

CompuGeek :

do you have access to the motherboard?

Customer:

yes and yes

CompuGeek :

when was it working last time

Customer:

right before I opened it to install a 2ndharddraive

Customer:

its a velocity E2250 with the ASUS MB

Customer:

was installing a seagate 2TB SATA under the main HD

CompuGeek :

ok

Customer:

connected the molex and sata

Customer:

after screwing the hd in the bay

Customer:

when conencting the sata (right near the green LED light

Customer:

)

CompuGeek :

un plug the power and then sata cable from the second hard drive and then turn on the computer and tell me if you get display?

Customer:

I realized I hadnt unplugged it yet but hand was in the box

Customer:

HD it totally disconnected now

Customer:

no power to board at all

Customer:

the green light flashed a bright blue

Customer:

which is also the colo of the 3 fan leds

Customer:

so it may not have been the green light afterall... but I just saw a small blue flash

Customer:

no smell nothing bad no smoke

Customer:

unplugged from power at that point

Customer:

plugged in cables

Customer:

plugged back in power

Customer:

green light didnt come on

Customer:

no power running at all

Customer:

is there some sort of power on buytton on the MB somewhere?

CompuGeek :

are you there?

Customer:

ok, I figured it out myself but have a followup question. I re-checked allt he molex cords and then plugged it in and the light came on so it must have been a loosened power plug

Customer:

the new hd is a seagate 2tb sata

Customer:

got from newegg

Customer:

when it powered up I got a display

Customer:

CMOS checksum error - defaults loaded

Customer:

the new HD is listed in SATA 3 and the main HD is sata4

Customer:

new question (since I fixed the previosu one myself, and I want to still pay you for your help here):

Customer:

what do I need to do to set up the drive? never done it before, and I dont wanna mess it up

Customer:

curretn screen is "F! to continue, DEL to enter SETUP)

CompuGeek :

ok

Customer:

with the listed CMOS checksum error IO wronte above

Customer:

I dont want velocity e2250 green LED will not turn onI just want a 2nd drive to be able to copy things too.. nothing special, shouldnt need a raid set-up or anything I dont think

Customer:

lol ignore a ctrl v int hat prev comment

Customer:

just want the 2nd drive to be a like an external HD or something... no raid

CompuGeek :

as you have disconnected the 2nd drive do everything work fine

Customer:

r u there?

CompuGeek :

yes


 

CompuGeek :

as you have disconnected the 2nd drive do everything work fine


Customer:

the drive was already disconnected

Customer:

I checked the power connections inside the computer

Customer:

and then plugged it in

Customer:

and the light turned on

Customer:

so it was a loose internal power conenct that was the issue

CompuGeek :

all i want to know now is the computer booting or turning on?

Customer:

so I connected the 2nd drive

Customer:

yes

CompuGeek :

ok

CompuGeek :

now connect the 2 drive on sata 1 not 0

CompuGeek :

connect the power cable and boot the computer

Customer:

the original HD is on sata 4

Customer:

i conencted the new one to sata 3

Customer:

should I mopve it from 3 to 1?

Customer:

i dont know what sata 0 is...?

CompuGeek :

yes


 

CompuGeek :

not while the computer is on

Customer:

ok

CompuGeek :

turn the computer off and then do it

Customer:

so it will be oringal HD on sata 4, adn new hd on sata 1?

CompuGeek :

no


 

CompuGeek :

put the orignal hdd to sata 0 and the second one to sata 1

Customer:

i havent touched the original hd

Customer:

ok

Customer:

the original started at 4 from factory...

Customer:

switching them to 0 and 1

Customer:

wait

Customer:

there is no 0

Customer:

just 1-4

Customer:

so 1 and 2?

CompuGeek :

yes


 

Customer:

ok, done, still the same boot screen

Customer:

CMOS checksum error - defaults loaded

Customer:

F1 to continue, del to enter setup

CompuGeek :

del to enter setup

CompuGeek :

check if both the drives are listed in the bios

Customer:

ok

CompuGeek :

save changes and exit

Customer:

yes both listed corectly

Customer:

orig in 1 new in 2

Customer:

booted up

Customer:

new HD not showing in My computer

Customer:

old is there

Customer:

looks to be installing new driver,

Customer:

sec

Customer:

popup saying device driver not successfully installed

Customer:

consult with device manufacturer for assistance gettign this installed

Customer:

restart required

Customer:

restarting

CompuGeek :

let me know

CompuGeek :

it should work fine now.

Customer:

it is still not showing up....

CompuGeek :

are you in windows now

Customer:

yes

Customer:

old drive is there, my external hd is there, the new internal is not shown

Customer:

the external is a usb 3.0 WD 2 TB, and every time I boot Vsta searches for the driver for that one and never finds it

Customer:

i usually just click 'ask me again later'

Customer:

this time I tired to seach for the driver, but it wont find it

Customer:

it never has

Customer:

so i just click never ask

Customer:

the new internal is not seen, and I didnt have a driver or anything for that

Customer:

and I didnt format it or anything... was striaght from box

Customer:

but it was showing int he bios

CompuGeek :

dont worry we are still working

CompuGeek :

it will work

CompuGeek :

go to disk management

Customer:

k

CompuGeek :

do a right click on my computer icon and select manage

CompuGeek :

then select disk management

CompuGeek :

remove the external drive first

CompuGeek :

un plug it from the computer no external drive needed now

Customer:

wont let me safeley remove

Customer:

nothing is open...

Customer:

w/w just unplugged the usb

Customer:

w/e*

Customer:

k

Customer:

disk mgmt

CompuGeek :

yes

CompuGeek :

do you see the 2nd drive there

Customer:

disk 1 velocity e2250 green LED will not turn onyes

Customer:

yes

Customer:

lol

Customer:

sorry botu that paste

Customer:

a

CompuGeek :

do you see the new drive

Customer:

wont happen again

CompuGeek :

format it

Customer:

I can see it

Customer:

disk 1 (unkown device 1861 gb

Customer:

unallocated

CompuGeek :

create partition and then format it

Customer:

only can create 'new simple volume' nothing for partitions

Customer:

or another place I can 'initialize disk'

CompuGeek :

do a right click on the new drive and tell me what all option you get on the drop down

CompuGeek :

youhave to initilize the disk first

CompuGeek :

then you will get a drive letter

CompuGeek :

then you format

Customer:

says mbr or gpt styl;e

Customer:

partition

Customer:

master boot record

Customer:

or

Customer:

guid partition table

CompuGeek :

select guid partition table

Customer:

gave me some error about the view not being up to date

Customer:

but now it shows as basic

Customer:

before was unknown

CompuGeek :

ok good

Customer:

right clicking the picutre shows it 'offline' bnow instead of the 'initialize'

CompuGeek :

what all more option you get

CompuGeek :

on right click

Customer:

still one long 1863 gb crosshatched rectable in the picture

Customer:

propertiesd

Customer:

when I click on the block

Customer:

i can do new simple volume

Customer:

rectangle*

CompuGeek :

simple volume comes at the end of the disk volume

Customer:

when I click in properties on the right click on the little icon (not the box)

Customer:

it shows device online

Customer:

but clicking the icon before properties it shows grey out offline

Customer:

instead of 'initialize'

Customer:

like before

CompuGeek :

if you do not see any options to assign a drive letter or give you option for partition or format the drive is faulty then,

CompuGeek :

you get a replacement drive

Customer:

it said somethign about refreshing tasks and that was where the error happened

Customer:

after the 1st 'initialize' to the guid partition

Customer:

but it shows online everywhere except when I right click the icon

Customer:

where it says offline

Customer:

actaully the original hd says ofline in the same place

Customer:

the new one shows as unallocated space in one long block

Customer:

the c: ios split intow 2 half sized blocks

Customer:

7.5 gb and 691 gb NTFS

Customer:

shoudlI reboot w/o the external plugged in and try again?

CompuGeek :

do you have the drivers disk for the new harddrive

Customer:

it didnt come with one

CompuGeek :

When you log in to your operating system, it should recognize the new hardware and ask to install drivers for it. Use the driver CD that came with the SATA hard drive to install the drivers, then format the drive if prompted to do so. Once the SATA drive is installed and properly formatted, it will be ready to use.


CompuGeek :

tell me the make and model number

CompuGeek :

of the new hdd

Customer:

seagate

Customer:

ST32000641AS

CompuGeek :

please wait

CompuGeek :

i will give you the driver to downloa

CompuGeek :

what is the capacity?

Customer:

2tb

CompuGeek :

update firmware

Customer:

I never told it to auto-detect the new drive it the cmos

Customer:

trying to reboot and got ot detup

Customer:

it was on auto detect

Customer:

I dont see where to dl the driver ont hat link

Customer:

ah found it sec

Customer:

the driver shows up

CompuGeek :

good

Customer:

it is correct in the disk management

Customer:

I didnt dl anything

Customer:

the drive is still there

Customer:

not sure where to upddate firmware

Customer:

if thats what is needed

Customer:

its listed as unallocated space stilll on the management

CompuGeek :

on the pc whne you have the drive connected

CompuGeek :

have you installed the firmware

Customer:

I dont think so

Customer:

is the link to that on the site?

CompuGeek :

download andinstall the seatool

CompuGeek :

windows version

Customer:

k

CompuGeek :

ok

CompuGeek :

done?


 

Customer:

im not too sure what to do int he seatools

Customer:

one drive is listed out of 4 slots

Customer:

model # XXXXX

Customer:

firmware revision RAEED0R

Customer:

can do basic test

Customer:

SMART check

Customer:

SHORT drive self test

Customer:

Drive info

Customer:

SHort Generic

Customer:

LOng generic

Customer:

advanced tests

Customer:

need to press f8 to get to those advanced tests

Customer:

bc it could erase data

Customer:

lol

CompuGeek :

do not attempt that it might remove your existing data


 

CompuGeek :

get the drive replaced

CompuGeek :

may be the sectors are bad

Customer:

what is that seatoold supposed to do?

Customer:

I dont see anythign about updating firmware

Customer:

if its bad will it fail the tests?

CompuGeek :

SeaTools for Windows tests SATA, USB, 1394, ATA (PATA/IDE) and SCSI drives. It installs onto your system. SeaTools for Windows is completely data safe. If the drive passes SeaTools for Windows, your troubleshooting can move to other areas.

Customer:

failed short dst

CompuGeek :

the drive needs replacement

Customer:

ok

Customer:

that sucks

CompuGeek :

see its never been so hard to install a pnp hardrive

CompuGeek :

we have tried everything here to make it work but its a hardware problem

CompuGeek :

drive is bad

CompuGeek :

is ther anything else i may help

CompuGeek :

Please ask in case you need further support or have any question

Customer:

no thats it

CompuGeek :

If all your question was answered to your satisfaction you may hit the accept button to reward the time.

Customer:

what does that mean? you show your logged hours for your time spent?

CompuGeek :

nothing

Customer:

why couldnt I just try to simple volume?

CompuGeek :

we cannot fix hardware problems over the chat

Customer:

I understand.

CompuGeek :

we can identify and let you knwo

Customer:

you said the simple volume thing was done at the end

Customer:

I shoudo lbe able to pick the letter before doing that?

CompuGeek :

as the hdd is under warranty for 3 yrears you can get it replaced for free

Customer:

I know

Customer:

I just want to be able to install it myself whenthe replacement comes

Customer:

and not have to pay someone to walk me through it again

CompuGeek :

yes you can do it

CompuGeek :

here are the steps

Customer:

it shoudl auto detect, install

CompuGeek :

yes

Customer:

initialize

CompuGeek :

it should autodetect

CompuGeek :

all you do is install the replacement drive turn on the computer let the windows boot

Customer:

GUID partition

CompuGeek :

you will get the hdd listed as D or Edrive

Customer:

I wont have to do all that in disk management?

Customer:

ok

Customer:

so after initialize

CompuGeek :

no you donot have to do anything

Customer:

D drive letter assigned?

Customer:

ok

Customer:

When I do the 'new simple volume

Customer:

it allows me to pick a letter...

Customer:

or mount

Customer:

in emplty NTFS folder

CompuGeek :

pick a letter and tell me the capacity

Customer:

or do not assing a drive lettter or drive path

Customer:

so assign D?

CompuGeek :

yes

Customer: (NNN) NNN-NNNNmb
CompuGeek :

i told you this in the very early

CompuGeek :

this looks good

Customer:

format

Customer:

file system

CompuGeek :

now format

CompuGeek :

yes

Customer:

NTFS

Customer:

default

Customer:

u

CompuGeek :

yes

Customer:

allocation unit size

CompuGeek :

max

Customer:

label

CompuGeek :

let it be what is shows

Customer:

64k is max listed

CompuGeek :

type in anything you want as name

CompuGeek :

no

Customer:

512 byte is lowest

CompuGeek :

type in(NNN) NNN-NNNNwhere it shows 64k

Customer:

512 x2 allt he way to 64k

Customer:

cant type

Customer:

drop down list

Customer:

the big number I put in earlier

Customer:

min was 8

Customer:

max was(NNN) NNN-NNNN/p>

Customer:

before drive letter

CompuGeek :

leave the 64 one


select the max one and format it


 

Customer:

ill start at beginning

Customer:

specify volume size

Customer:

max disc space in MB:(NNN) NNN-NNNN/p>

Customer:

Min space : 8

CompuGeek :

yes


 

Customer:

simple volume size in MB

CompuGeek :

correct


 

Customer: (NNN) NNN-NNNN/p>
Customer:

next -> letter D

Customer:

next -> format

Customer:

Format with the following settings

Customer:

FIle System NTFS

Customer:

Allocation Unit Size

CompuGeek :

yes


 

Customer:

512 to 64k range

Customer:

or default

Customer: (NNN) NNN-NNNN2048 etc to 64k

Customer:

cnt type, just a drop down

Customer:

this is int he Format Partition stage of the window

Customer:

also 2 check boxes at the bottom (started unchecked)

Customer:

perform quick format

Customer:

enable file and folder compression

CompuGeek :

yes quick format

Customer:

defualt allocation size or 64k?

Customer:

allocation unit size*

CompuGeek :

formatting?

Customer:

still need to pick unit size

Customer:

default?

CompuGeek :

yes


 

CompuGeek :

lets see what happens

Customer:

thre request could not be completed bc of an I/O device error

CompuGeek :

i got it

Customer:

tried to do it again

Customer:

and now liettter d isnt listed anymroe

Customer:

on properties, in the main disk management window, under volumes

Customer:

it shows artition style GUID Partttion table

Customer:

capacity(NNN) NNN-NNNNmb

Customer:

all unallocated still

Customer:

some pieces are seemign to fit though...

Customer:

its showing as ST320006 41AS SCSI Disk Device

CompuGeek :

sir get the drive replaced

CompuGeek :

its bad

CompuGeek, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2126
Experience: MCA (Masters of Computer Application)
CompuGeek and 9 other Computer Specialists are ready to help you
Expert:  CompuGeek replied 3 years ago.

once you get the drive replaced you can do it your self. A good drive will not give you this much trouble.

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