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You should have received a key with your copy of Office - do you have that handy? Also, did you get a disc or was it pre-loaded on your computer (old computer).
yes I have the disc and the key number but when i typed it in it said it wasnt valid.
I bought it about a year ago and had installed it on my other computer which I broke.
Did the key come with the disc?
Are you sure you are typing the key in correctly? It should not reject it (as it does not know if it is active on another computer yet).
yes did it twice and double checked. Does it only work on 1 computer. Does that disable it for another one?
Yes, it will only work on one computer. Once it is activated on the new computer, the old computer will stop working (Office).
thats fine since i broke the screen on the old one.So I should be able to put this on the new one?
Do you know which version of Office you have? Home & Business or Professional?
home and business
Look on the label of the disc. Does it say 32-bit or 64-bit ?
Please visit this page and enter your product key: http://www20.downloadoffice2010.microsoft.com/usa/registerkey.aspx?ref=pkc&culture=en-US
It will verify your key and also provide a download link for Office.
We can try the download instead of the disc.
It says that key number is XXXXX eligable for a free download
Where is the Office key located?
its ok I have to go. I just wonder if its disabled because I installed it a year ago
No, there are a few reasons for it, was just trying to narrow it down.
Either you aren't using an Office key (you are trying to use a Windows key instead) or you are using a key from an older version (2003, 2007).
Or, you are trying to activate a pre-installed copy of Office with a retail (boxed) key
It wa son the inside of the folder containing the disc. I
It wasnt preinstalled. i bought it after i bought the computer. Have to run thanks