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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 25481
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 8 7 Vista XP etc.
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Why arent my emails going out ] XXX@XXXXXX.XXX

Customer Question

Why aren't my emails going out?]
XXX@XXXXXX.XXX
Submitted: 3 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 3 years ago.
Hi, and thanks for using JustAnswer.com.

What is your email provider? For privacy purpose, please do not provide your full email address. Please tell me only the part after @, i.e. @hotmail.com, @yahoo.com, @aol.com, etc.

What program do you use for email, i.e. Internet Explorer, Outlook Express, 2003, 2007, etc?

What is the error message when sending out emails?

If you use AOL email, can you go to http://mail.aol.com/ and login your aol email account and send out emails?

Thanks,
-Viet
Customer: replied 3 years ago.

 

 

My email provider is aol.com

 

AOL

 

*** ATTENTION ***

Your e-mail is being returned to you because there was a problem with its
delivery. The address which was undeliverable is listed in the section
labeled: "----- The following addresses had permanent fatal errors -----".

The reason your mail is being returned to you is listed in the section
labeled: "----- Transcript of Session Follows -----".

The line beginning with "<<<" describes the specific reason your e-mail could
not be delivered. The next line contains a second error message which is a
general translation for other e-mail servers.

Please direct further questions regarding this message to the e-mail
administrator or Postmaster at that destination.

--AOL Postmaster



----- The following addresses had permanent fatal errors -----
<XXXXX@XXXXXX.XXX>
(reason: 550 Host unknown)
<XXXXX@XXXXXX.XXX>
(reason: 550 5.1.1 Not our Customer)
<XXXXX@XXXXXX.XXX>
(reason: 550 cuda_nsu unknown user <XXXXX@XXXXXX.XXX>)
<XXXXX@XXXXXX.XXX>
(reason: 550 5.1.1 <XXXXX@XXXXXX.XXX>: Recipient address rejected: User unknown in virtual alias table)

----- Transcript of session follows -----
550 5.1.2 <XXXXX@XXXXXX.XXX>... Host unknown (Name server: comcast.ne.: host not found)
... while talking to mx2.comcast.net.:
>>> RCPT To:<XXXXX@XXXXXX.XXX>
<<< 550 5.1.1 Not our Customer
550 5.1.1 <XXXXX@XXXXXX.XXX>... User unknown
... while talking to spam.fmctc.com.:
>>> DATA
<<< 550 cuda_nsu unknown user <XXXXX@XXXXXX.XXX>
550 5.1.1 <XXXXX@XXXXXX.XXX>... User unknown
... while talking to mx2.morganstanley.com.:
>>> DATA
<<< 550 5.1.1 <XXXXX@XXXXXX.XXX>: Recipient address rejected: User unknown in virtual alias table
550 5.1.1 <XXXXX@XXXXXX.XXX>... User unknown
<<< 554 5.5.1 Error: no valid recipients


Original-Recipient: rfc822;XXXXX@XXXXXX.XXX
Final-Recipient: RFC822; XXXXX@XXXXXX.XXX
Action: failed
Status: 5.1.2
Remote-MTA: DNS; comcast.ne
Diagnostic-Code: SMTP; 550 Host unknown
Last-Attempt-Date: Wed, 6 Jul 2011 00:27:44 -0400

Original-Recipient: rfc822;XXXXX@XXXXXX.XXX
Final-Recipient: RFC822; XXXXX@XXXXXX.XXX
Action: failed
Status: 5.1.1
Remote-MTA: DNS; mx2.comcast.net
Diagnostic-Code: SMTP; 550 5.1.1 Not our Customer
Last-Attempt-Date: Wed, 6 Jul 2011 00:27:46 -0400

Original-Recipient: rfc822;XXXXX@XXXXXX.XXX
Final-Recipient: RFC822; XXXXX@XXXXXX.XXX
Action: failed
Status: 5.1.1
Remote-MTA: DNS; spam.fmctc.com
Diagnostic-Code: SMTP; 550 cuda_nsu unknown user <XXXXX@XXXXXX.XXX>
Last-Attempt-Date: Wed, 6 Jul 2011 00:27:52 -0400

Original-Recipient: rfc822;XXXXX@XXXXXX.XXX
Final-Recipient: RFC822; XXXXX@XXXXXX.XXX
Action: failed
Status: 5.1.1
Remote-MTA: DNS; mx2.morganstanley.com
Diagnostic-Code: SMTP; 550 5.1.1 <XXXXX@XXXXXX.XXX>: Recipient address rejected: User unknown in virtual alias table
Last-Attempt-Date: Wed, 6 Jul 2011 00:27:56 -0400


Return-Path: <XXXXX@XXXXXX.XXX>
Received: from mtaomg-mb06.r1000.mx.aol.com (mtaomg-mb06.r1000.mx.aol.com [172.29.41.77])
by imr-da05.mx.aol.com (8.14.1/8.14.1) with ESMTP id p664RUZd020795;
Wed, 6 Jul 2011 00:27:30 -0400
Received: from core-drb004c.r1000.mail.aol.com (core-drb004.r1000.mail.aol.com [172.29.226.13])
by mtaomg-mb06.r1000.mx.aol.com (OMAG/Core Interface) with ESMTP id 9887AE000081;
Wed, 6 Jul 2011 00:27:29 -0400 (EDT)
From: XXXXX@XXXXXX.XXX
Message-ID: <XXXXX@XXXXXX.XXX>
Date: Wed, 6 Jul 2011 00:27:29 -0400 (EDT)
Subject: Good Info - Very interesting- new way to see vegetables..in God's
To: XXXXX@XXXXXX.XXX
MIME-Version: 1.0
Content-Type: multipart/mixed; boundary="part1_165da.6a1b744b.3b453e31_boundary"
X-Mailer: 9.0 SE for Windows sub 5048
X-AOL-IP: 24.8.115.6
X-Originating-IP: [24.8.115.6]
x-aol-global-disposition: G
X-AOL-VSS-INFO: 5400.1158/72084
X-AOL-VSS-CODE: clean
X-AOL-SCOLL-SCORE: 1:2:435597664:93952408
X-AOL-SCOLL-URL_COUNT: 1
x-aol-sid: 3039ac1d294d4e13e4310b7b

Expert:  Viet - Computer Tech replied 3 years ago.
Please go to http://mail.aol.com/ and login your AOL email account and see if you can send emails. Please test sending messages to email addresses that you know are correct.

If needed, please go to Start->Control Panel->Add/Remove programs and remove AOL program(s). Then restart the computer and download and reinstall AOL program at http://daol.aol.com/software/aoldesktop96/

Thanks,
-Viet

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