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Daniel
Daniel, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 7897
Experience:  10+ years designing microprocessors., Website developer, PC specialist and consultant.
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My email (aol) is sending out bogus emails to contacts form

Resolved Question:

My email (aol) is sending out bogus emails to contacts form my emails. The content is a one line link to a Canadian drug company. How do I find the send and stop this from happening?
Submitted: 3 years ago.
Category: Computer
Expert:  Daniel replied 3 years ago.

Silicon Savant :

Hi there happy to help.

Silicon Savant :

Are you currently able to sign in to this account?

Silicon Savant :

Let me know and we'll get this taken care of for you.

Customer:

I have signed in to this account.

Silicon Savant :

ok, here's what happened to you.....

Silicon Savant :

Somehow someone gained access to your account.

Silicon Savant :

SO what you need to do is the following.......

Customer:

Ok

Silicon Savant :

You need to change the password XXXXX the security question on the account.

Customer:

Done this morning

Silicon Savant :

Problem with changing only the password, is it is possible if they know the security question, they can re-change your password XXXXX you and lock you out of your own account.

Silicon Savant :

have you changed both?

Customer:

OK checking that now.

Silicon Savant :

here are directions on changing the question/answer.......

Silicon Savant :

ALso make sure your password XXXXX

Silicon Savant :

1) at least 8 characters

Silicon Savant :

2) uses upper and lower case letters

Customer:

Done for both.

Silicon Savant :

3) uses at least one number

Silicon Savant :

OK, finally make sure you are running some antivirus software on a regular basis......

Customer:

I use strong passwords that are not tracable to me.

Silicon Savant :

Here's a good free program....

Customer:

I run Norton.

Silicon Savant :

www.malwarebytes.org

Silicon Savant :

Norton is fine.

Silicon Savant :

You should be good to go from here.

Silicon Savant :

Last thing,

Silicon Savant :

if you ever receive an email asking you to confirm accoutn info for a bank, email, paypal, etc........

Silicon Savant :

NEVER fill it out this is ALWAYS a scam.

Customer:

Could there be a virus already running on my computer that is sending out these emails and can I monitor them.

Silicon Savant :

If you have re-secured the account you should be good to go from here, the emails will stop.

Silicon Savant :

Hope this helps,

Silicon Savant :

If this answer helped you please click the ACCEPT button.

Silicon Savant :

i'll be back in 5 minutes if you have further questions.

Customer:

I con not know for sure until a few days have passed and no more emails are going out. I can only take your word that this has resolved the issue. I guess that is all thqat I can do at this poiint unless there is something else that I can do to monitor the sent emails.

Silicon Savant :

You might dowmload that program I gave you and run it on your PC.

Silicon Savant :

Just to be sure you don't have some virus.

Silicon Savant :

Delete everything it finds.

Silicon Savant :

Take care,

Customer:

By the way none of these emails were showing up in my outlook sent mail box. I was wondering if some how a virus could be sending emails from my machine without it being recorded in outlook?

Silicon Savant :

Don't forget to ACCEPT if I helped you today.

Silicon Savant :

it was sending from the AOL account not outlook.

Silicon Savant :

as long ass the AOL account is resecured you should be ok.

Silicon Savant :

Plus alot of spammers will delete the message in the sent or outbox folders to erase any trace they were there.

Silicon Savant :

Don't forget to ACCEPT if I helped you today, its the only way we are paid for our time here and doesn't cost you any extra.

Daniel, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 7897
Experience: 10+ years designing microprocessors., Website developer, PC specialist and consultant.
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