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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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my computer wont let me type on the screen. the mouse works

Customer Question

my computer won't let me type on the screen. the mouse works: I can get the arrow to move around the screen and i can click and get the screen to open and close but can't type any letters
Submitted: 5 years ago.
Category: Computer
Expert:  Bernie replied 5 years ago.
Hi there and welcome to Justanswer.

To fix your problem, I will need this info:

Are you using a desktop computer or laptop?
Are you currently using another keyboard or are you on a different computer?

Please use the box at the bottom of this page to reply.
Customer: replied 5 years ago.

a desktop,

and I'm using another computer

Expert:  Bernie replied 5 years ago.
Ok thanks, can you take the keyboard from the computer with the problem, and try it on this computer, and see if it works? I'll stand by.
Customer: replied 5 years ago.

the keyboard is a wireless...and has been working up until a few days ago

Expert:  Bernie replied 5 years ago.
Ok thanks for the clarification, what is the exact model?
Customer: replied 5 years ago.
logitech
Expert:  Bernie replied 5 years ago.
Please identify your wireless keyboard from this page:

http://www.logitech.com/en-us/support-downloads/downloads/keyboards
Customer: replied 5 years ago.
it's an Y-RC14
Expert:  Bernie replied 5 years ago.
Hmm...there are no results for that, are you sure - Did you find it on that page?
Customer: replied 5 years ago.

I didn't find it on the page and just typed in the Model # and got the answer that the troubleshooting is no longer available on this model.

 

I also changed the batteries in the keyboard and pressed the "connect" button on the backside but no luck

Expert:  Bernie replied 5 years ago.
I see - just a few more things I'd like to try before we do anything on the computer:

Just to rule out the wireless keyboard itself, can you install it on another system besides the system that doesn't recognize it and see it works?

This will rule out the keyboard and it's reciever.
Customer: replied 5 years ago.

Bernie,

 

I've run out of time for this right now. You've been very helpful. Maybe i can pick this up again tomorrow. So sorry.

Expert:  Bernie replied 5 years ago.
Absolutely! Don't forget to add this page to your favorites or bookmarks, so you can return to this session at anytime, I will be here tomorrow as well.

Thanks

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