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I have a gateway NV55C..Am trying to burn system recovery discs.

Answered by:Matt
Computer Support Specialist
Positive Feedback: 98.4 %
Accepted Answers: 2871

in Computer

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Customer Question

I have a gateway NV55C..Am trying to burn system recovery discs. Every time I insert a Sony CD-R (700mb) the drive spins for a few seconds, then opens and a dialog box asks me to insert a disc to burn. I've tried 4 different discs...all the same response. What to do?

Optional Information:
Computer OS: Windows 7
Browser: AOL

Already Tried:
Just keep closing out the program, and starting over.

Submitted: 654 days and 3 hours ago.

Category: Computer

Value: $38

Status: CLOSED

Accepted Answer

Expert: Matt replied 654 days and 3 hours ago.

Matt :

Hi, and welcome to Just Answer. My name is XXXX XXX I will be assisting with your question. Add this page to your browser Favorites/Bookmarks first.

Matt :

Let me know when you are ready.

Customer :

ready

Matt :

Ok, do you want to do this remotely?

It would be easier and faster to fix this issue that way.

Customer :

you're the boss

Customer :

yes

Matt :

http://67.192.95.188:8040/guest.aspx?Session=040fb942-31c4-4043-a29b-7833bc21b9d0&SUPPORT=JAVAW

Matt :

oK, click on the link, agree to disclaimer, install the software and join.

Customer :

should I go to that website on my new laptop or on the desktop I'm using right now

Matt :

Which system are you using to burn the disks?

Customer :

the lap top

Matt :

Ok, open the website below on your laptop:

Matt :

www.tinyurl.com/6yprvh6

Customer :

ok the laptop has our session

Matt :

Customer :

it seems read but I get the message no files to burn

Matt :

Ok, where are you trying to burn the system recovery disk from?

Customer :

do I need to open the system recovery program

Matt :

yes, that's right.

Customer :

thanks

Customer :

should we have selected burn files to disc in the windows pull down

Matt :

You need blank DVDs...you are using CDs.

Customer :

Hope that works....thanks....but I have burned music onto these CDs in the past....it needs a DVD for written information?

Matt :

That is why the recovery program is not working.

Customer :

I've also buyrned graphics onto these CDs in the past

Matt :

Yes, that's right...it needs DVDs for the recovery disk only.

Customer :

Well, thanks...I'll give it a try...hope it works.

Matt :

Yes, that's right...you can burn anything on these cds.....they are okay.

Customer :

It's just this particular program that neeeds a DVD?

Matt :

Yes, that's right...it's this particular recovery program that needs DVDs to make the recovery disk as the combined total is around 11 gb which cannot be fitted in 4 cds

Customer :

Fantastic !

Expert Type	Computer Support Specialist
Category:	Computer
Pos. Feedback:	98.4 %
Accepts:	2871
Answered:	7/1/2011

Experience: BSc (Hons) Software Engineering, 4+ years experience as IT Support

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