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Sibu
Sibu, Support Specialist
Category: Computer
Satisfied Customers: 2405
Experience:  BTech(IT)
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My HP Pavillion Laptop turns on but shuts off after 1 minu

Customer Question

My HP Pavillion Laptop turns on but shuts off after 1 minute?
Submitted: 3 years ago.
Category: Computer
Expert:  Sibu replied 3 years ago.

Sibu :

Hello, Welcome To JustAnswer Remember Only Click ACCEPT after the problem gets SOLVED Thanks & Regards Sibu

Sibu :

remove the battery and ocnnect only AC adapter

Sibu :

and press the power button

Customer:

O.K. waiting to see what laptop does

Sibu :

ok

Customer:

Entered password

Sibu :

k

Customer:

Starting up

Sibu :

k

Customer:

Just shut down

Sibu :

ok this is not due to the battery or AC adapter problem ...

Sibu :

this is due to processor overheating ...

Sibu :

May I know the hp model number ?

Customer:

O.K

Customer:

dv6700?

Sibu :

k

Sibu :

please check the CPU FAN is running inside or not after power ON

Sibu :

try to hear

Customer:

Yes fan is running But I smoke could that be affecting the fan

Sibu :

not much ...

Sibu :

You need to replace the FAN and apply thermal paste under heatsink to resolve your problem

Customer:

how do I access fan and heat sink

Sibu :

it should be done by service person ... as it requires full disassembly of laptop

As in below link

http://www.insidemylaptop.com/disassemble-hp-pavilion-dv6500-dv6600-dv6700-dv6800-notebooks/

Customer:

Thank You Sibu. Is this something Best Buy can handle

Sibu :

Yes but they will chrge more money ...you should contact any local service center for laptop (if not under warranty)

Customer:

Do you mean a HP service center

Sibu :

that would be great ...but if its not in warranty then you can contact any laptop repair shop nearby you ...

Customer:

Thanks again Sibu. Try to have a nice day

Sibu :

You Too ..

You can click ACCEPT now

Sibu :

Cheers

Sibu, Support Specialist
Category: Computer
Satisfied Customers: 2405
Experience: BTech(IT)
Sibu and 3 other Computer Specialists are ready to help you
Customer: replied 3 years ago.

Sibu,

I cleaned laptop with air compressor. You shoud have seen the dust fly out. I am using it now. You were 1000% correct with your diagnosis. Laptop has been running for fifteen minutes and all is well so far. Thank you again and I will recommend your services to all my friends

Expert:  Sibu replied 3 years ago.
Most Welcome ...

cheers

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