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Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8139
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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Hi, I have purchased Office professional 2010 online, Genuine

Customer Question

Hi,
I have purchased Office professional 2010 online, Genuine and sealed for 3 home pcs about a couple of months ago, when I tried to register it online and phone, it came back with invalid product key, how can it have an invalid product key if the package is sealed and the product key is hidden, and how do I get a valid product key, Thanks.
Regards, John
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.

XXXXX XXXXXnell :

hello sir/madam, i would like to help you please let me know when you are ready.

XXXXX XXXXXnell :

please go to your control panel > programs section. please delete all of the programs starting with MICROSOFT OFFICE.............. after uninstalling them, please download your office 2010 from this link: http://tinyurl.com/2bjd32v please download it and run. enter your product key and continue. if something goes wrong please let me know.

Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8139
Experience: Experience in Windows environment. ASP, Visual Basic, Ajax
Jerry Hannell and 10 other Computer Specialists are ready to help you
Expert:  Jerry Hannell replied 3 years ago.


Come back to this page at any time to see additional information from your Expert. You will also receive an email when your question is updated. If you want to send a message to your Expert, use the box below.

 

Customer: replied 3 years ago.

Hi,

I stuffed up with my question, I purchased the program disk with the product key online, not an online download version, sorry about that.

regards, John

Expert:  Jerry Hannell replied 3 years ago.

hello again, don't worry, it will work.

were you able to uninstall your office programs from the programs section?

Customer: replied 3 years ago.

Hi,

office programs uninstalled,

file downloading is x16-32007.exe from that site.

not sure is ok

Expert:  Jerry Hannell replied 3 years ago.

yes, correct,

is it on your desktop now?

if yes, please double click on it and install.

Customer: replied 3 years ago.

hi,

same responce,

This is not a valid Office Product Key

thanks, Regards

John

Customer: replied 3 years ago.

Hi, I have been told product keys expire and need to get a new one, is that right??

nearly midnight, am going to bed now, will leave everything as is,

Regards,

John

Expert:  Jerry Hannell replied 3 years ago.

hello again,

please let me now when you come back. so we can continue.

Customer: replied 3 years ago.

Hi Jerry, what does FPP in the bottom right corner of the product key label mean, bit concerned i've been sold a product I can't register if I can't contact the person who sold it to me,

Regards John

Expert:  Jerry Hannell replied 3 years ago.

it must be a key which has 25 digits. like this:

xxxxx-xxxxx-xxxxx-xxxxx-xxxxx

is it like that ?

Customer: replied 3 years ago.

Yes, looks like quite a few people with the same problem

 

Expert:  Jerry Hannell replied 3 years ago.

are you sure it is OFFICE 2010 PROFESSIONAL?

(there is also office 2010 professional plus)

Customer: replied 3 years ago.

It only has Orrice Professional 2010 on the disc and the box.

additional number on the DVD is X16-11455-01

Expert:  Jerry Hannell replied 3 years ago.

can you go to this page

http://office.microsoft.com/en-us/products/microsoft-office-2010-backup-FX101853122.aspx

and click on the download button and follow on-screen instructions carefully.

Customer: replied 3 years ago.
The program is going on the laptop not this desktop, does that matter
Expert:  Jerry Hannell replied 3 years ago.

no , it does not matter.

Customer: replied 3 years ago.
doing it on the laptop in the kitchen any way so as not to lose track of messages
Expert:  Jerry Hannell replied 3 years ago.
waiting.
Customer: replied 3 years ago.
the product key is blocked for activation
Customer: replied 3 years ago.
yes, it told me as the product key was blocked for activation, I was not entitled to a free download. and is directing me to the purchase site
Expert:  Jerry Hannell replied 3 years ago.
how did you get the 25 digit key ? did they send you an email to give you the key ?
Customer: replied 3 years ago.

The key was inside the sealed disc box where it was on the last office program I purchased

Expert:  Jerry Hannell replied 3 years ago.
do you still have your cd ?
Customer: replied 3 years ago.
Yes and the older office 2007 as well
Expert:  Jerry Hannell replied 3 years ago.
can you try to install your office from the cd.
Customer: replied 3 years ago.

ok

 

Expert:  Jerry Hannell replied 3 years ago.
waiting..
Customer: replied 3 years ago.

having problems, put in product key and half way though install, came up with error

Setup cannot find ProPlusr.ww\ProPrWW.cab

Browse to a valid instalation source, and then click OK

DVD Drive F Office 14

X64

X86

 

the files are there

Installation Progress

Installing Microsoft Office Professional Plus 2010

 

this is the first time I have seen any reference to Office Professional Plus

Customer: replied 3 years ago.

have installed it, tried to activate online

This product cannot be activated because the product key is not valid

will try to activate by phone to see if I can talk to anyone about the product key when it fails.

Its 1.15 am now so going to bed

Thanks for your help Jerry

will continue to try and contact the people who sold it to me see if I can make them feel guilty in scamming me, fat chance

Regards,John

Expert:  Jerry Hannell replied 3 years ago.

ok, if something goes wrong, please let me know.

we can request a new key from microsoft.

regards.

Customer: replied 3 years ago.

Hi Jerry,

How do We request a new key as I'm not having any luck with the people I purchased the program off.

Expert:  Jerry Hannell replied 3 years ago.

this is microsoft supplemental parts team:

(800) 360-7561

http://support.microsoft.com/kb/326246

you can call them and request a new key.

Customer: replied 3 years ago.
Thanks Jerry, I'll give them a go
Expert:  Jerry Hannell replied 3 years ago.
i will be here.
Customer: replied 3 years ago.

Hi Jerry, not having much fun, not sure where to go, short of waiting till morning and trying to phone support somewhere.

these are the numbers if it helps

 

product id: 02XXX-XXX-XXXX071-49120

product key: 8W2RP-HBMQY-MMG4K-BDQ96-63F2X

 

thanks regards

John

Expert:  Jerry Hannell replied 3 years ago.

hello,

i was able to validate your product key. it is working.

please download this:

http://tinyurl.com/277n6j9

and install.

Customer: replied 3 years ago.

Sorry Jerry,

After it installed, I tried to activate it, same error, Invalid product key.

I spoke to a microsoft technician, unless i can get a replacement product key from whom I purchased it, I'm screwed so to speak.

Thanks for your help

Regards,

John

Expert:  Jerry Hannell replied 3 years ago.

hello again,

let's go step by step.

can you download it to your desktop.

after the download please let me know (don't run it)

please download this:

http://tinyurl.com/277n6j9

Customer: replied 3 years ago.

Hi Jerry

Am uninstalling office, will take minimum of 1/2 an hour to download file

Expert:  Jerry Hannell replied 3 years ago.
ok, i will be here.
Customer: replied 3 years ago.

file saved to desktop now

 

Expert:  Jerry Hannell replied 3 years ago.

let's check.

can you right click on the file. and select properties. what is its filesize.? (in mb)

Customer: replied 3 years ago.
650
Expert:  Jerry Hannell replied 3 years ago.

now please right click on it and select run as administrator.

when you are in "please enter your key" part, please let me know.

Customer: replied 3 years ago.
enter product key ?
Expert:  Jerry Hannell replied 3 years ago.
yes.
Customer: replied 3 years ago.

Product Key is in, do I uncheck box, Attempt to automatically activate my product online,

or just click continue

from here the program normally installs, then I open an Office program and click on activate, then run into problems with invalid product key

Expert:  Jerry Hannell replied 3 years ago.

yes, please uncheck that box and continue.

Customer: replied 3 years ago.
installing program at the moment
Expert:  Jerry Hannell replied 3 years ago.
waiting...
Customer: replied 3 years ago.
I have opened a program, now its asking to activate over the internet
Expert:  Jerry Hannell replied 3 years ago.
can you activate by phone ?
Customer: replied 3 years ago.
yes ,I tried that last time
Expert:  Jerry Hannell replied 3 years ago.

what happened when you tried to activate by phone? did you call them and request a key?

Customer: replied 3 years ago.

I got a not valid product key again,

last time I phoned customer support they told me it is a subscriber product or such and i will have to talk to the person who sold it to me

Expert:  Jerry Hannell replied 3 years ago.
i am not sure but probably the seller is distributing the same product key to other buyers. (did you talk with the seller? what is he saying?)
Customer: replied 3 years ago.
Can't get an answer from him, he did ask me in a letter with the program to give him the product key when I opened the box and he would get me a new one from microsoft, I questioned this as it was a sealed package and the number would be unused. He sent me one earlier and it was not sealed and I could'nt activate it, so I emailed him saying the product was advertised as new and sealed, the opened box has a diferent product key: GKCYD-RMGW9-G26WC-XWXDM-RJHM4
Expert:  Jerry Hannell replied 3 years ago.

did you try to use the new key? GKCYD-RMGW9-G26WC-XWXDM-RJHM4

Customer: replied 3 years ago.
yes i tried that first when the disc arived thinking he may have only used one of the 3 licences and was just onselling it with licences to spare, he sent me the new sealed disc when I complained about the product key not working and the fact the disc was used
Customer: replied 3 years ago.

yes i tried that first when the disc arived thinking he may have only used one of the 3 licences and was just onselling it with licences to spare, he sent me the new sealed disc when I complained about the product key not working and the fact the disc was used

 

It's after 1.00am so am going to bed now

Expert:  Jerry Hannell replied 3 years ago.
when you come back please let me know so we can continue.
Customer: replied 3 years ago.
ok
Customer: replied 3 years ago.

Hi Jerry,

I havn't been able to contact the person who sold me phe program, He has sold a ot of office and windows programs.

So it looks like I'm stuck, can't see any way of getting another product key if I can't contact him, Microsoft help have told me I need to contact him. Thanks

Regards, John

Expert:  Jerry Hannell replied 3 years ago.

hello again,

have you tried to use the telephone activation ?

Customer: replied 3 years ago.

Yes, three times, have to get the number from the person I purchased Office from,

But keep getting emails returned

Expert:  Jerry Hannell replied 3 years ago.

can you try this:


  1. Click Start.
  2. Point to All Programs.
  3. Point to Microsoft Office.
  4. Click any Office application (such as Word).
  5. After the application starts, click the File tab at the top.
  6. On the right side, click Help.
  7. On the left side, click Activate Product
    Key
    .

when you are there please let me know.

Customer: replied 3 years ago.
yes , at the activation page
Expert:  Jerry Hannell replied 3 years ago.

can you press ACTIVATE PRODUCT button

it will show you two options. please select this:

I WANT TO ACTIVATE THE SOFTWARE BY PHONE.

and press next.

do you see 3 steps now ?

Customer: replied 3 years ago.
yes
Expert:  Jerry Hannell replied 3 years ago.

step-1: please select your country and call that number

step-2 : it will ask you to provide the ID number. please provide that ID number.

step-3: enter the confirmation ID and press next.

Customer: replied 3 years ago.
I have done that 3 times, when I supply the Instalation Id, they tell me the number is blocked and I need to get the Product key from the person I purchased the program off
Expert:  Jerry Hannell replied 3 years ago.
are you still unable to contact the seller?
Customer: replied 3 years ago.
Yes my emails get returned, too many possible phone numbers in that state to try to find him
Expert:  Jerry Hannell replied 3 years ago.

let me opt-out now, and open this page to other experts.

if nobody opts-in back, we can continue again. Regards

Expert:  Jerry Hannell replied 3 years ago.

let me opt-out now, and open this page to other experts.

if nobody opts-in back, we can continue again. Regards

Customer: replied 3 years ago.

Ok, I Have looked up SM Uddin, 14 frederick st, Rockdale, NSW.

14 Frederick st Rockdale is up for sale,

No SM Uddin listed Frederick st

Lots of S Uddin in Rockdale, NSW

an MS Uddin but not in Rockdale

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