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Qin Xia
Qin Xia, Computer Support Specialist
Category: Computer
Satisfied Customers: 950
Experience:  Computer hard ware, software, 6+ years
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windows 7 cannot connect to printer error 0x000003e3

Customer Question

windows 7 cannot connect to printer error 0x000003e3
Submitted: 3 years ago.
Category: Computer
Expert:  Qin Xia replied 3 years ago.

Qin Xia :

Hello, Welcome to JustAnswer! My name is Qin. It is my pleasure to work with you to solve your problems.

Qin Xia :

When did the error show up? during installation?

Customer :

I was able to print wireless until I updated the driver on the host computer. Now I get the printer error 0x000003e3 when I try add the printer. The message says it cannon connect to the computer

Qin Xia :

this is a wireless printer, correct? and what is the brand and model of printer?

Customer :

HP Laser jet P1006

Qin Xia :

a moment

Qin Xia :

the issue is due to the driver
give a try to roll back the printer driver in the host computer

Qin Xia :

let me know if you are ready

Qin Xia :

go to the host computer

Qin Xia :

first open device manager, follow this

Qin Xia :
  1. Click on the Start button and then choose Control Panel.

  2. Click on the System and Security link.

    .

  3. In the System and Security window, click on the Device Manager link located under the System heading.

Qin Xia :

When device manager is open, follow this

Customer :

are you still working on this?

Qin Xia :

yes

Qin Xia :

just remembered that printer is not in the device manager, give me a moment

Qin Xia :

in the host computer

Qin Xia :

click Start, then click All Programs

Qin Xia :

then click Accessories

Qin Xia :

then click System tools

Qin Xia :

then click System restore

Customer :

I do not want to go back to the previous driver because it was causing the computer to not boot up. Toshiba helped me find that the driver needed to be updated for Windows 7

Qin Xia :

Then select restore to an early restore point

Qin Xia :

ok

Qin Xia :

does the printing work in host computer

Qin Xia :

?

Customer :

The host computer is now working fine since updating the printer driver

Customer :

But the second computer can no longer print through it

Qin Xia :

understood

Qin Xia :

there is workaround on this, a moment

Qin Xia :

try this

Qin Xia :

in the second computer

Qin Xia :
  1. Click on Start button | Control Panel.
  2. Right click on Printers.
  3. Select Properties.
  4. Go to Ports tab.
  5. Disable “ Enable bidirectional support”
  6. Close control panel.
Customer :

control panel and then devices and printers; Right click does not bring up properties. I am using Windows 7

Customer :

found port tab

Qin Xia :

did you see your printer listed there?

Qin Xia :

ok

Customer :

OK disabled it

Customer :

now what?

Qin Xia :

close control panel and try print

Qin Xia :

does it work?

Customer :

that printer is not an option. I cannot add that printer. When I try I get the error message and the loading aborts

Customer :

I have been able to print from the host printer but not via wireless

Customer :

shall I try adding it now after the change you had me make?

Qin Xia :

try to add a printer by following this

Qin Xia :
  1. click Add Printer.
  2. Click on Continue when UAC Window appears.
  3. Now select “Add a local printer” | Create a new port.
  4. Type IP address and Share Name of the printer..
  5. Click Next
Qin Xia :

then finish the rest

Qin Xia :

let me know if it works

Customer :

how do I know the IP address

Qin Xia :

follow this

Qin Xia :

go to your host printer

Qin Xia :

sorry host computer

Qin Xia :

  • Right-click the printer name, and left-click Properties
  • Click the Ports tab, and widen the first column which displays IP address of the printers
Qin Xia :

let me know if it works

Customer :

no IP list

Qin Xia :

you can print a configuration page

Qin Xia :

follow this

Qin Xia :


right-click you HP LaserJet printer , and then select Properties .

Click the Services tab.
Select Config from the Print Information Pages drop-down menu.
Click Print . The configuration page prints.

Qin Xia :

the IP address is on the configuration page

Customer :

no service tab

Customer :

back at creating a new printer port I have the option of Local or standard

Qin Xia :

local

Qin Xia :

here is link to add wireless printer

Qin Xia :

see the screen shots in pdf file

Qin Xia :

you can print configuration page from the printer itselt

Qin Xia :

press the GO button

Customer :

OK but first on adding a local port it asks for a port name. Is that where you want me to put the IP address?

Qin Xia :

yes, check the pdf file i just send to you

Qin Xia :

Press GO button on the printer

Customer :

OK

Qin Xia :

should print a configuration page

Qin Xia :

the GO button will be the second count from the bottom

Customer :

I'm confused. The file tells how to install for Vista not Windows 7 and when I try to follow it my computer is different. Am I suppose to do this on the host file? Maybe I should attach this computer to the printer?

Qin Xia :

hold on

Qin Xia :

they are similar. You don;t need to physical connect to printer. Just need the ip address
http://www.washburnlaw.edu/technology/howto/clinicvista.php

Qin Xia :

did you find the ip address?

Qin Xia :

i have done this couple times

Customer :

No I did not find the IP

Customer :

done what?

Qin Xia :

ok

Qin Xia :

follow this

Qin Xia :

click start, then click Run

Qin Xia :

then type

Qin Xia :

cmd

Qin Xia :

press enter

Qin Xia :

then type

Qin Xia :

ipconfig

Qin Xia :

then press enter

Qin Xia :

let me know what ip address there

Qin Xia :

one of them will be the printer

Customer :

No Run like in XP when I click start

Qin Xia :

click start, then click Accessories

Qin Xia :

then click Run

Qin Xia :

click start, click All programs, then click Accessories

Customer :

found run

Customer :

I am not on the host computer, guess I should be?

Qin Xia :

that is fine on this computer

Customer :

OK have windows configuration with wirelss LAN adaper, Wireless Lan adapter, ethernet adapter, and 5 different tunnel adapter

Customer :

only 2 do not say "media disconnected" and those 2 have IP addresses

Qin Xia :

try one more time

Qin Xia :

ipconfig /all

Qin Xia :

let me the ip address you find

Customer :

I am to look for "printer" there is none

Customer :

Do you think this will work if I find the IP?

Qin Xia :

yes, can you print the configuration page from the printer itself

Qin Xia :

?

Customer :

how?

Customer :

my computer does not connect with that printer

Qin Xia :

hold on

Customer :

when I try to add a printer and that printer name comes up, but when It tries to connect with it a message comes "do you trust this printer" I say "install printer" and it starts to install and then aborts with the message ""windows cannot connect to the printer" I click "details" and it says " error 0x000003e3"

Qin Xia :

hello

Qin Xia :

ok

Customer :

hello

Qin Xia :

let us try to install the software

Qin Xia :

a moment

Qin Xia :

click download and install the full software and driver

Qin Xia :

after that, add the printer again

Customer :

OK but I tried this yesterday and it didn't help

Qin Xia :

ok, you have done that

Customer :

I really need to close. Will I be charged the $38

Customer :

I will try the software again.

Qin Xia :

http://www.justanswer.com/refund/refund.aspx

Qin Xia :

click link for refund

Customer :

I hope the $38 is for just this one time and will not be charged each month

Qin Xia :

If you can print the configuration page

Qin Xia :

No, there is no charge

Qin Xia :

click this link for refund

Customer :

I did not commit to a monthly charge, correct?

Qin Xia :

And you can find the ip address, give a try to install the printer by adding a local printer

Qin Xia :

correct

Customer :

I can wait to get the refund if you think you can help me later

Qin Xia :

sure, you take a break

Qin Xia :

I will look into this

Customer :

thanks

Qin Xia :

there should be way to pull out the ip address

Qin Xia :

Thank you

Qin Xia :

will get back to you if i have solution

Qin Xia :

Find out. The printer is not a wireless printer. but you print wireless through your host computer that have a shared printer

Here is solution, see procedure below (also click link here for the source)

On this second computer

1. Click Start, click Control Panel and double click Printers.

2. Then go to File menu, then select Run as administrator, then ->Add Printer.


When UAC window pops up, click Continue to go on.


3. Select "Add a local printer".

4. Select "Create a new port". Choose "Local Port" as the type of the port.

\\
5. In the box "Enter a port name", type the address as the following format.


\\[IP address of the host computer]\[The Share Name of the printer]

Now We need to find both of them on your host computer, follow this:
go to your host computer

click Start, then All programs,then accessories, then click Run
type
cmd
press Enter
then type
ipconfig
press Enter

then find IPv4 address, write it down, this is the ip address of host computer
then go to the pritner setting on the host computer, right click this HP printer, select properties, then go to Sharing, write down the share name


After that, come back to second computer and type them like this way

example: \\192.168.1.0\sharingprinter


Then it is good to go

Let me know

Thanks

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Qin Xia
Qin Xia
Tech Support Specialist
950 Satisfied Customers
Computer hard ware, software, 6+ years