No. I supposedly have 4GB through TDS metrocom. TDS tried a number of things and then referred me to this link (and two others which have been no help). My computer is 2 years old HP. My wife and I are on the same connection and I get my signal through a router. The TDS expert thought that the 9IE installation was the problem and maybe I should go back to 8IE. I am not a frequent computer user, so I don't know what to do with that advice.
Please note. I have no more time to deal with this. I have a 5:30 rehearsal and won't be home until late. Please cancel.
Follow these steps to reset your internet explorer to defaults
first go to tools / windows update
do all the updates they suggest
then go to tools / manage add ons
disable every add on that you are not sure what it is and absolutely need
then tools / internet options
under general tab
delete all temp files and cookies
under advanced tab
restore advanced settings
reset to defaults
Disable your firewall and your anti virus programs temporarily
Install the flash from this page