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My name is XXXXX XXXXX I'll be helping you today, please add this page to your favorites or bookmarks first.
Let me know when you're ready to start this chat.
just give me a minute. I need to save the page first
ok ready to go
Lets try this first, Restart the Asus computer and immediately start tapping F9 > It should bring you to the built in recovery partition of the computer
Most Asus laptops have one built in so you can restore to factory settings without having to boot from the recovery disk
I am so stupid I used the asus to contact you. how can I get back with you on a different computer?
Oh that's fine, no problem
From another computer, go to this web address: http://is.gd/4kCMzP
Or, go to www.justanswer.com
And login to your account, then click My Questions in the upper right
And you 'll see your question to click and it will bring you right back here
how do i log into my account?
Did you sign up with JustAnswer with an email and password?
I just found out that they're sending me the password. once second
ok now i'm on the other computer and will try to restart with f9
Great, sounds good
I'm on the other comptuer now. I assume that I need to have the disk in the disk drive when I restart the computer right?
Actually, you'll want to take that out for now
Then restart the Asus computer and immediately start tapping F9 > It should bring you to the built in recovery partition of the computer
it says choose an operating system to start or press tab to select a tool
Go ahead and choose windows 7 if it gives that choice
also to specify and advanced opion for this choce press f8 tools windows memory diagnostic
all it says is windos set up ems enabled, but I don't have the disk in, should I now put the windows 7 disk in
Hmm...that is strange, please exit that, go ahead and turn off the asus
The disk that you have, does it say Factory recovery media on it?
no it says windows 7 professional. I want to wipe the old drive clean and install a brand new windows 7 system fromt he disk
I see, one moment please
Reboot the Asus pc, and as soon as starts back up, start tapping F2 or F12 or del, which ever one works, to get to your BIOS screen. You'll find all the navigational keys listed at the bottom > Get to the boot tab, look for the option to set the boot priority of your CD to first and make sure the Hard Drive is second. SAVE and exit when done > Now insert the Windows CD, restart, at the prompt press any key to boot from it.
Is this with or with out the windows 7 dvd in the drive?
just finished reading it duh
I'm sorry, without, that's ok
f 2 got me to bios setup utility
Ok great, at the bottom of the BIOS, it should show you how to move around in the BIOS, please refer there when trying to select different menus and change settings
At the top of the bios, you should see different tabs, do you see a boot tab?
without, It gives e the choices
boot device priority
hard disk drives
i chose cd/dvd then it says specifies the boot device priority sequence from available cd/dvd drives
Ok good, can you make the cd/dvd drive the first boot device
Do i now put the idsi ki? and how do I save this configuration? f 10 save and exit? before or after I put int th
Right, F10 to save and exit once you've made the changes
Go ahead then and insert the cd
it doesn't say first or second, it just is highlighted as dc dvd
Then power off the computer, and turn it back on with the cd inside
Should I save and exit first
I think as soon as I saved it it went to windows. it says starting windows
Ok, go ahead and insert your Windows CD at this time
Then, restart the computer again
OK will take a minute
What language do you want to recover Englsih should I press next
I want to erase the whole old drive do I click on recover windows to first partition only , to entier HD or entire HD with two partitions
Pick entire HD
it's gone to greyish screen and says recovery in progress. is this all now? Will it wipe everything clean now and then just take me through the steps of installing windows 7 or is there more to it?
At some point, did it ask you if you would like to install an upgrade, or custom installation?
Ok, go ahead and let it finish installing, it should wipe everything clean
Then you can use a clean windows and start setting up your accounts
Will i then have to go back into bios and have it start from the hard drive?
Oh no, after it's done there, it should give you steps (like naming your account, setting up the internet), just go through those
Then it will log you back into a clean windows
At that point you can take out the CD
Once I take out the CD, will it automatically start up from the hard drive then?
So we're done?
I believe so - I hope I have provided some helpful information, if so, please press the Accept Answer button.You can return to this page at any time to continue with me if you have further questions on this, you can post right back to this page and I'll continue to assist.
OK sounds great. Do I click out of this page now? Come back if I need to once it has done it's thing?
or just to tell you that it went well (hopefully0?
Yes, please press Accept Answer, then you can come back to this page as needed.
Absolutely - you can post anything back to this page and I will be notified immediately