How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bernie Your Own Question

Bernie
Bernie, Computer Specialist
Category: Computer
Satisfied Customers: 7140
Experience:  6+ years experience, Microsoft MCDST/CompTia A+ Certified
Type Your Computer Question Here...
Bernie is online now
A new question is answered every 9 seconds

I just bough a used ASUs k501 I think, and I dont know how

Resolved Question:

I just bough a used ASUs k501 I think, and I don't know how to boot from the disk. I want to erase the old drive to get rid of anything from the previous user. How do I do this?
Submitted: 3 years ago.
Category: Computer
Expert:  Bernie replied 3 years ago.

Bernie :

My name is XXXXX XXXXX X'XX be helping you today, please add this page to your favorites or bookmarks first.

Bernie :

Let me know when you're ready to start this chat.

Customer:

just give me a minute. I need to save the page first

Bernie :

Sure

Customer:

ok ready to go

Bernie :

Lets try this first, Restart the Asus computer and immediately start tapping F9 > It should bring you to the built in recovery partition of the computer

Bernie :

Most Asus laptops have one built in so you can restore to factory settings without having to boot from the recovery disk

Customer:

I am so stupid I used the asus to contact you. how can I get back with you on a different computer?

Bernie :

Oh that's fine, no problem

Bernie :

From another computer, go to this web address: http://is.gd/4kCMzP

Bernie :

Or, go to www.justanswer.com

Bernie :

And login to your account, then click My Questions in the upper right

Bernie :

And you 'll see your question to click and it will bring you right back here

Customer:

how do i log into my account?

Bernie :

Did you sign up with JustAnswer with an email and password?

Customer:

I just found out that they're sending me the password. once second

Bernie :

Ok

Customer:

ok now i'm on the other computer and will try to restart with f9

Bernie :

Great, sounds good

Customer:

I'm on the other comptuer now. I assume that I need to have the disk in the disk drive when I restart the computer right?

Bernie :

Actually, you'll want to take that out for now

Bernie :

Then restart the Asus computer and immediately start tapping F9 > It should bring you to the built in recovery partition of the computer

Customer:

it says choose an operating system to start or press tab to select a tool

Bernie :

Go ahead and choose windows 7 if it gives that choice

Customer:

also to specify and advanced opion for this choce press f8 tools windows memory diagnostic

Customer:

all it says is windos set up ems enabled, but I don't have the disk in, should I now put the windows 7 disk in

Bernie :

Hmm...that is strange, please exit that, go ahead and turn off the asus

Bernie :

The disk that you have, does it say Factory recovery media on it?

Customer:

ok

Customer:

no it says windows 7 professional. I want to wipe the old drive clean and install a brand new windows 7 system fromt he disk

Bernie :

I see, one moment please

Bernie :

Reboot the Asus pc, and as soon as starts back up, start tapping F2 or F12 or del, which ever one works, to get to your BIOS screen. You'll find all the navigational keys listed at the bottom > Get to the boot tab, look for the option to set the boot priority of your CD to first and make sure the Hard Drive is second. SAVE and exit when done > Now insert the Windows CD, restart, at the prompt press any key to boot from it.

Customer:

Is this with or with out the windows 7 dvd in the drive?

Customer:

just finished reading it duh

Bernie :

I'm sorry, without, that's ok

Customer:

f 2 got me to bios setup utility

Bernie :

Ok great, at the bottom of the BIOS, it should show you how to move around in the BIOS, please refer there when trying to select different menus and change settings

Bernie :

At the top of the bios, you should see different tabs, do you see a boot tab?

Customer:

without, It gives e the choices

Customer:

boot device priority

Customer:

hard disk drives

Customer:

i chose cd/dvd then it says specifies the boot device priority sequence from available cd/dvd drives

Bernie :

Ok good, can you make the cd/dvd drive the first boot device

Customer:

Do i now put the idsi ki? and how do I save this configuration? f 10 save and exit? before or after I put int th

Bernie :

Right, F10 to save and exit once you've made the changes

Bernie :

Go ahead then and insert the cd

Customer:

it doesn't say first or second, it just is highlighted as dc dvd

Bernie :

Then power off the computer, and turn it back on with the cd inside

Customer:

Should I save and exit first

Bernie :

Yes

Customer:

I think as soon as I saved it it went to windows. it says starting windows

Bernie :

Ok, go ahead and insert your Windows CD at this time

Bernie :

Then, restart the computer again

Customer:

OK will take a minute

Bernie :

sure thing

Customer:

What language do you want to recover Englsih should I press next

Bernie :

Yes

Customer:

I want to erase the whole old drive do I click on recover windows to first partition only , to entier HD or entire HD with two partitions

Bernie :

Pick entire HD

Customer:

it's gone to greyish screen and says recovery in progress. is this all now? Will it wipe everything clean now and then just take me through the steps of installing windows 7 or is there more to it?

Bernie :

At some point, did it ask you if you would like to install an upgrade, or custom installation?

Customer:

no

Bernie :

Ok, go ahead and let it finish installing, it should wipe everything clean

Customer:

And then?

Bernie :

Then you can use a clean windows and start setting up your accounts

Customer:

Will i then have to go back into bios and have it start from the hard drive?

Bernie :

Oh no, after it's done there, it should give you steps (like naming your account, setting up the internet), just go through those

Bernie :

Then it will log you back into a clean windows

Bernie :

At that point you can take out the CD

Customer:

Once I take out the CD, will it automatically start up from the hard drive then?

Bernie :

Yes

Customer:

So we're done?

Bernie :

I believe so - I hope I have provided some helpful information, if so, please press the Accept Answer button.

You can return to this page at any time to continue with me if you have further questions on this, you can post right back to this page and I'll continue to assist.

Customer:

OK sounds great. Do I click out of this page now? Come back if I need to once it has done it's thing?

Customer:

or just to tell you that it went well (hopefully0?

Bernie :

Yes, please press Accept Answer, then you can come back to this page as needed.

Bernie :

Absolutely - you can post anything back to this page and I will be notified immediately

Bernie, Computer Specialist
Category: Computer
Satisfied Customers: 7140
Experience: 6+ years experience, Microsoft MCDST/CompTia A+ Certified
Bernie and 15 other Computer Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.