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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 25312
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 8 7 Vista XP etc.
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I can no longer play farmville in Facebook. When I open the game to play it says I am out

Customer Question

I can no longer play farmville in Facebook. When I open the game to play it says I am out of sync and need to refresh - I do this it clears the screen, brings program back up and starts all over again.

Nothing has changed on my computer - so I don't know why I can no longer play Farmville - I love this game.
PLEASE HELP ME>>>Peggy XXXXXXXXXX@XXXXXX.XXX
Submitted: 3 years ago.
Category: Computer
Expert:  Over-Certified PC Tech replied 3 years ago.

XXXXX XXXXXXXX :

Hi

XXXXX XXXXXXXX :

Can you please clear your browser's cache for me and try it again?

XXXXX XXXXXXXX :

If you need help with this, please let me know what browser you are using so I can walk you through this

Customer :

Internet Explorer

Customer :

Another question - I won't be charged for any more than the $38.oo dollars will I? I cannot afford to pay this amount every month to have questions answered about facebook... I am retired senior citizen - I did not mark that I wanted this for every month. peggy.

XXXXX XXXXXXXX :

Hi- I'll help you delete your cache in Internet Explorer

XXXXX XXXXXXXX :

You don't have to do a monthly subscription here if you do not want to

XXXXX XXXXXXXX :

Unless you chose otherwise, this is a one time fee

XXXXX XXXXXXXX :

In Internet Explorer, please click the TOOLS menu up on top and click OPTIONS (it might say settings)

XXXXX XXXXXXXX :

Let me know if you can get there

Customer :

Yes, I can get there...

XXXXX XXXXXXXX :

Perfect

Customer :

what do I do when I go there

XXXXX XXXXXXXX :

From there you should see a button to delete TEMPORARY INTERNET FILES

Customer :

ok, will check...

Customer :

it asks me after I click to delete, which files I want deleted...which ones?

XXXXX XXXXXXXX :

What options does it give you?

Customer :

temp internet files, cookies, history

XXXXX XXXXXXXX :

Do Temp Files and cookies

Customer :

done

XXXXX XXXXXXXX :

perfect

XXXXX XXXXXXXX :

Now please go back to facebook and try to launch Farmville

XXXXX XXXXXXXX :

Please let me know if this worked!

Customer :

no - still says I am not in sync - says to refresh - starts all over again. Acts like it is working but for only few seconds then I get same message.

XXXXX XXXXXXXX :

Hmmm

XXXXX XXXXXXXX :

Okay

XXXXX XXXXXXXX :

the next thing to do is update your Flash player

Customer :

how do I do this

XXXXX XXXXXXXX :

Please go to http://get.adobe.com/flashplayer/

Customer :

sorry to sound dumb - but that is how it is

XXXXX XXXXXXXX :

Download the application and install it

XXXXX XXXXXXXX :

Then close all your browser windows and then reopen one of them to go back to Farmville

XXXXX XXXXXXXX :

and then try to sign into Farmville

Customer :

I did this - signed by on facebook - went into farmville - got same message - out of sync, refresh...

Customer :

back on

Customer :

anything else I can try?

Customer :

?

Expert:  Viet - Computer Tech replied 3 years ago.
Hi, and thanks for using JustAnswer.com.

Please click http://www.mozilla.com/en-US/firefox/new/ to download and install Firefox browser. Then open Firefox and go to www.facebook.com in Firefox and login and see if you can play farmville in firefox.

Thanks,
-Viet

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