Hi, and welcome to Just Answer. My name is XXXXX XXXXX I will be assisting with your question. Add this page to your browser Favorites/Bookmarks first.
Let me know when you are ready.
I do not know how to chat. I am not computer savvy. I do not understand any of this!!
No problem. I'll guide you through it.
What does it say on the top portion of your yahoomail page?
Does it say Yahoo Mail Classic?
The new format says Yahoo classic. The old format I liked before said Yahoo mail.
I answered your question
To switch from Yahoo! Mail Classic to the All-New Yahoo! Mail, do one of the following:
Let me know how this goes.
I do not want the paid new mail at this time . I just want what I have had for the past 3 years. It is not new.
You don't have to pay anything
Just follow the steps as I've provided above.
Let me know if you can't find the options.
This is not a paid format? I heard they are switching accounts to paid accounts.
No it's not.
I would like what I had before . I have two other accounts with you that have the original format that I like.
Ok, are you happy for me to do this remotely?It would be easier and faster to fix this issue that way.
I tried switching to the other style with the options key but it is not there anymore.
Yes please switch for me.
Ok, now, please click on the link below, agree to the disclaimer, download the software and join:
I don't understand this sounds too complicated and risky. I do not want to mess up my computer over somethiong that should be simple to change.
Is there another way to change this format?
Ok, go to the link below and click 'Upgrade Now' and sign in to the affected yahoo mail account:
How is it going?
I don't understand. I asked the question if I could switch back to the original version if the new one does not work out, even though now I am having nothing but trouble switching to it now.
Did you follow my steps above?
Go to the link and click up grade and sign? That will get me back to the original?
It will upgrade you from classic to the new format.
I did not want the new format because I guess I can't switch back to the one I want. Seems I can't do it anyway.
I don't know how I got into the classic version in the first place. I liked what I had but I guess they are trying to force me to change to a new one by putting me into one I do not like at all.
Could you follow the steps in the link below to switch from classic?
So I have no choice, I do not want to switch to mail classic I am trying to get back to what I had which was Yahoo mail, not classic.
Did you see the link below and follow the steps there?
I am sorry to keep this up but I don't see any steps.
You said you could switch me back to the original mail.
Hmm...could you do the remote connection then?
I can then have a look.
Use this link below:
click on the link below, agree to the disclaimer, download the software and join
Ok, yahoo has removed the earlier version and it seems that you cannot switch back to it now.
It's asking you to upgrade to the new version, but this is quite similar to the one you had before.
What is a browser, it says mine is out of date?I have the original on my other two accounts.
Let me have a look.
Ok, it's prompting you to upgrade to the newer version of Internet Explorer.
You have the old version.
You have Internet Explorer 7
Internet Explorer 9 is the latest version now.
How do I get 9?. If the new mail is similar to the old put me in it and I will try it.
Hmm...I'll change to new mail now.
...and the new IE9 browser too.
Ok, Yahoo Mail has been switched now.
And, IE9 is being downloaded...this should take a while.
Thank you I guess I have no choice but to try it
No problem. It's a pleasure.
OK thank you, XXXXX XXXXX I have no choice but to try it. I hope I can find everything. It has to be better than classic. Thank You for your patience.
Yes, it's better, faster and safer.
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