Welcome to JustAnswer. My name is XXXXX XXXXX I'll be helping you.
Let me know when you're ready to start this chat.
Thanks - are you getting any message on the screen when you click start > Shut down
Like this program cannot be closed, force close? etc
I see, please Click the Windows Start button > In the box, type services.msc and press enter > Right click the user profile service and select restart > Then reboot the computer and see if the issue persists
Please add this page to your favorites or bookmark so you can return to this chat after the steps. Additionally you can return to this session by using the link in your email from Justanswer, or going to this web address: http://tinyurl.com/3m9w9d6
Ok will do now.
Thanks, XXXXX XXXXX by here
And to reboot, you'll need to press the power button down until the computer shuts off
The computer did not shut down. I got this msg:
Windows could not stop the user profile service on local computer. Error 1051 A stop control has been sent to a service that other running services are dependent on
Options are : Stop the service or Restart the service
I see - can you restart the service
Just got the same msg.
I see - this points to a corrupted user profile.
What we'll need to do is create a new profile
Do you have a flash usb drive
What is flash USB drive?
It's a little plugin drive that can hold files
I have a flash USB drive
Can you backup any important files on your account to it?
Switching a user profile will keep all programs on the computer, and all files in the my documents folder, but I just want to make sure you have anything important that is stored in other places saved to the flash drive
Ok -- all backed up.
Great - Click the Window start button > In the box, type user accounts > Press enter on the keyboardOn the window that comes up, click the Manage another account link > Finally click the Create a new account link > Create a new admin account called testLog off your current account, then log into this test account and try your programs there. Please let me know if you are able to shut down the computer from that account.To return to me after you do that (as you will need to log off this account), please go to this page: http://tinyurl.com/3m9w9d6
Ok will do.
When I click on "Manage another account" nothing happens.
I see - it looks more corrupted than I thought - can you click Start > in the box, type cmd > From the search results right click cmd and press Run As Admin > Does a black box pop up?
I did not get a black box. Instead I got this msg: c:\Windows\System32\cmd.exe "The service cannot accept control messages at this time."
I see, lets try this:Power down the computer (press and hold the power button), then turn it back on after 5 seconds, and start tapping F8 on the keyboard immediately, try logging back in with Safe mode with networking and let me know when you're back in.
Alright, I'll see you on the other side of that, thanks
Ok - did as instructed. Came right back to this screen without getting option to log back on in safe mode with networking
I think what happened is you didn't press the power button long enough, it suspended the computer, then when you pressed it again it brought you back here
Please try to hold the power button down until you see the computer turn off suddenly
Ok will try again.
Ok. I have restarted in safe mode.
Great - click Start > in the box, type cmd > From the search results right click cmd and press Run As Admin > Does a black box pop up now?
Yes - black box is open
Ok - type net user
*i'm sorry, /add
type what you would like the name of the account to be next
then the password, if you use one
So net user /add username password
After you're done, just press enter on the keyboard
And it should say the command was successfully completed or similar
I got this message: the option / is unknown
make sure it's /add
no space between / and add
No space after the slash?
yes, sorry about that, correct, no space after the slash
It's very picky
Ok "The command is successfully completed."
Alright good, now what you'll want to do is turn off the computer again by powering it down, and this time, if it asks you as you startup again - go ahead and select start windows normally
Then log into the new account you made (you'll see it as a choice on the account screen)
And see if that account will let you shut off the computer normally, through Start > Shut down
Ok. Will do.