For Online Computer Support, Ask a Computer Technician
Hi there, My name is XXXXX XXXXX I would be happy to assist you today. Remember to click Accept only once you're satisfied with the answer.
So quick question. .
Is the computer you're on right now connected to the Internet via the wireless?
Okay, and what operating system are you running?
can ask a simple question I am not sure what you mean any example???
it is windows 7
In Windows 7 the wireless networking icon should look like cell phone bars. If you look in the lower right-hand corner by your clock do you see it?
are you there
Yes. . .
it sais network 3 intenet access
Okay, do this for me. . .
Go to your Start button, and on the right-hand side you should see Control Panel. Click that and another window will open. Inside that window you'll probably see a number of categories. Tell me if you see one called Network and Internet.
Click Network and Internet, then click on Network and Sharing Center. Let me know when you're there.
there are subfolders under that should i clik Network and sharing on top ?
When you do that, it should take you to another page and on the right-hand side it will say Access Type Connections and should list your wireless network. Do you see that?
I don't see that list :(
I do know the name ow my wireless network, could it help?
sorry for typo
Well, only if we can get to this page. . .
When you click on Network and Sharing Center does it take you to another page with the heading "View your basic network information and setup connections."
Okay, do you see the heading that says "View your active Networks"? It should be the first one under the icons at the top.
i see that
Okay, right under that heading, on the right-hand side, you should see "Access Type Connections." Do you see that?
Okay, does that say "Internet" and then under that "Wireless Network Connection" in blue?
it sais Internet in black and Local area connection below that in blue
Okay, so you're not connected wirelessly then.
Give me one minute, let me double-check something for you. ..
Okay, do you know what model your router is?
I am, I have my cable through US Wireless and router is cisco limksys
Right, but you're connected via a cable,
Okay, let's try this. . .
Do you know how to open up a new tab or browser?
no clue, model for linksys isWRT54G2
Okay, that's good.
Are you running Internet Explorer for your browser?
new tab like search??
Well, a tab like where you can have multiple browser pages open in the same window. . .
So like you might have this chat session open in one tab, Yahoo open in another, etc.
Okay, up a new tab and, in the address bar at the top, enter 192.168.1.1 and his enter. This should pull up a password XXXXX When you get the prompt, leave the username blank and enter "admin" (without the quotes) for the password.
Give that a shot and then switch back to me and let me know how it goes.
ok, and than
Okay, so are you at Linksys configuration screen?
it sais it's not secure didn't press ok, should i?
Yeah, it's fine. Go ahead.
it is asking me for user name and pasword again. on top is my model number
Okay, go ahead and enter it again.
it is asking again...user name blank only passwor - admin, correct?
Is my network name the user name?
so what now?
The user name should be blank. Is it not taking it?
nope, I did it again and it gave me 401 not authorized
Okay, in that case it sounds like something other than the default credentials were set when the router was initially set up/
Hmm. . .
Do you have any computer that is connected to the network without a cable? One that is definitely going over the wireless?
i do have a laptop in addition that is going over wireless
only one is connected to the cable
Is it also running Win 7?
Okay, is it nearby?
next to me
Okay, on that laptop I want you to do what we did before: Start-->Control Panel-->Network and Internet-->Network and Sharing Center. Then look on the right and tell if "Access Type Connections" says "Wireless Network Connection."
It is; Access Type: in black Internet
And under that?
below is Wireless network connection and (Lana_Network) below
Okay, excellent. Here's what I want you to do. . .
Click on Wireless network connection and (Lana_Network) and another window will come up. Then click on the Wireless Properties box in the top field. That will bring up another window. Click on the Security tab at the top. You should see a field that says Network security key. If it's all circles or stars, check the box that says "Show Characters."
Let me know when you've done that.
you ar genius!!!! got my password XXXXX youuuuu!!!!
I'm glad we could get it all figured out for you!
so now, you get your fee, right? Do i need to do anything to make sure you get it?
Just make sure to click the green ACCEPT button before you run. And positive feedback and bonuses are never required, but always appreciated.
I got a number of emails on my aol. Am I going to be charged for each question ?
I only see you as having one question open. . .
So this should be the only one.
Ok, thanks again. Bye
No problem. Have a good day!