Hi there, My name is XXXXX XXX I would be happy to assist you today. Remember to click Accept only once you're satisfied with the answer.

Okay. .

So quick question. .

Is the computer you're on right now connected to the Internet via the wireless?

Okay, and what operating system are you running?

Okay. ..

In Windows 7 the wireless networking icon should look like cell phone bars. If you look in the lower right-hand corner by your clock do you see it?

Yes. . .

Okay, do this for me. . .

Go to your Start button, and on the right-hand side you should see Control Panel. Click that and another window will open. Inside that window you'll probably see a number of categories. Tell me if you see one called Network and Internet.

Click Network and Internet, then click on Network and Sharing Center. Let me know when you're there.

Yep.

When you do that, it should take you to another page and on the right-hand side it will say Access Type Connections and should list your wireless network. Do you see that?

Well, only if we can get to this page. . .

When you click on Network and Sharing Center does it take you to another page with the heading "View your basic network information and setup connections."

?

Okay, do you see the heading that says "View your active Networks"? It should be the first one under the icons at the top.

Okay, right under that heading, on the right-hand side, you should see "Access Type Connections." Do you see that?

Okay, does that say "Internet" and then under that "Wireless Network Connection" in blue?

Okay, so you're not connected wirelessly then.

Give me one minute, let me double-check something for you. ..

Okay, do you know what model your router is?

Right, but you're connected via a cable,

Okay, let's try this. . .

Do you know how to open up a new tab or browser?

Okay, that's good.

Are you running Internet Explorer for your browser?

Well, a tab like where you can have multiple browser pages open in the same window. . .

So like you might have this chat session open in one tab, Yahoo open in another, etc.

Okay, up a new tab and, in the address bar at the top, enter 192.168.1.1 and his enter. This should pull up a password XXXXXX. When you get the prompt, leave the username blank and enter "admin" (without the quotes) for the password.

Give that a shot and then switch back to me and let me know how it goes.

Okay, so are you at Linksys configuration screen?

Yeah, it's fine. Go ahead.

Okay, go ahead and enter it again.

Right.

The user name should be blank. Is it not taking it?

Okay, in that case it sounds like something other than the default credentials were set when the router was initially set up/

Hmm. . .

Do you have any computer that is connected to the network without a cable? One that is definitely going over the wireless?

Is it also running Win 7?

Okay, is it nearby?

Okay, on that laptop I want you to do what we did before: Start-->Control Panel-->Network and Internet-->Network and Sharing Center. Then look on the right and tell if "Access Type Connections" says "Wireless Network Connection."

And under that?

Okay, excellent. Here's what I want you to do. . .

Click on Wireless network connection and (Lana_Network) and another window will come up. Then click on the Wireless Properties box in the top field. That will bring up another window. Click on the Security tab at the top. You should see a field that says Network security key. If it's all circles or stars, check the box that says "Show Characters."

Let me know when you've done that.

Hooray!!!!!!!!!!!

I'm glad we could get it all figured out for you!

Just make sure to click the green ACCEPT button before you run. And positive feedback and bonuses are never required, but always appreciated.

I only see you as having one question open. . .

So this should be the only one.

No problem. Have a good day!