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I saw your posting and would like to try and help.
Let me start by having you list me back some info.
Click your Start Orb (aka Start button), and in the small search box above the Orb, type in:
Now in the results box above the search box, you should see either "cmd" or "command prompt".
RIGHT click on either one, and in the small menu that pops-up, choose "Run as administrator".
Now a black command prompt box, lets type in:
Now tap the Enter key.
Now let me know what those results show please? (Leave this box open - we will be using again)
tunnel adapter Local area media disconnected
I tried to copy and past and it wont let me ... sorry I'm not good at this stuff
Your doing fine and thanks for that.
Let me ask, you should have some lines that have numbers in them, such as: 192.168.10.1
I need you to write those to me please.
IPv4 Address 192.168.1.4
Default Gateway 192.168.1.1
Is this what you needed?
Yes and thank you! Good job!
Now in that box, lets type:
Now list me out what those lines displayed out below that line typed in.
22.214.171.124 with 32 bytes of data
is that what you need ... there was more but basically said the same number
Ok, so let me make sure, on that last read-out you had 0% loss, is that right?
Sent = 4 , Received = 4 , Lost = 0 , 0% loss
Is this what you mean ?
Yes. Ok. so now, this tells us that the computer is communicating just fine and can get to the "outside world". So now we are left with the fact that your browser, Google Chrome, is not displaying your pages.
Ok, so now we need to reset Chrome to it's default settings and this should clear the issue:
Click on your Start Orb (aka: The Start button), now find and open Control Panel.
In Control Panel, lets find the link that says "Classic View" (usually in the upper left corner of that screen) and click that link.
Now in your icons in that window, find "Folder Options" and open.
Next lets click on the tab that states, "View".
Next, in that list of checkboxes we need to find the small round buttons, "Show hidden files, folders, or drives" and make sure a check is IN that round button.
Now make sure the check is OUT of the one right below that, named, "Hide empty drives in the Computer folder". Also, make sure the check is OUT of the one right below that, "Hide extensions for known file types". Now, finally, make sure the check is OUT of the next one, "Hide protected operating system files (Recommended)".
Now click the "Apply" button on that window and then the "Ok" button.
Next, lets now click on the Start Orb, then click and open "Computer".
In the new window, find drive "C:" and double click to open.
Next you will have a list of files and folders. Lets find the one named "Users" and double click to open.
Now find your user name and double click to open.
Next, find "AppData" and double click to open.
Next find "Local" and open like the others.
Now find "Google" and open.
Now find "Chrome" and open.
Now, finally, find and open, "Applications".
Now what I want, is for you to find a file named "First Run". Click just ONCE on this file to highlight the file. Now tap once on your "Delete" key and lets delete that file.
Now find the folder, "User Data" and double click to open.
Now ALL the files and folders you see in this area, lets click and delete each until ALL are DELETED.
Next close all your windows and reboot the computer.
Now after reboot, lets try your Chrome and see if you can get web pages again.
I hope this solves the issue, but know, if not, I am here to help more.
Thank you and God bless
Ok, so the reset of Chrome did not resolve the issue. Although we know the issue is getting Chrome itself to connect, due to how the first test went, is the root cause, I believe what we maybe looking at is another program interfering with Chrome completing the task of connecting.
Lets do some temporary changes to the OS and then see how Chrome does for us, then we will work on determining what that other program is:
Click on Start (If Vista or Windows 7, then it is the Start Orb), then click on Run.
(In Win7 and Vista - If you do NOT have the RUN, then click the Start Orb, then in the Search Box, type MSCONFIG, and it should show it in the Search Results area above the Search Box. RIGHT click it and chose, "Ran As Administrator" Then follow the rest of the instructions.)
A run box will open and in it, I need you to type, "msconfig" (WITHOUT THE "")
A new window will open. I need you to click on the tab that says, Startup. It will change to that page of the window.
In that page of that tab, look for the button (lower left hand corner usually) that says, "Disable All"
Click on that button.
Now click the button below it that says, "Apply"
Now click the button that says, "Ok"
Now it should ask (if not, do so anyway) you to reboot your system. Let it do a normal reboot.
Now, once back to the desktop, we will want to test Chrome and see how all is. Be sure to let me know the results and we will proceed from here.
Ok and thanks for the feedback - good job.
So lets check part of the Google Chrome system and see how they have pointed out that maybe the Chrome is set to try and use a proxy:
Do the last part that they point out:
In Chrome - Go to Wrench menu, then Options, then 'Under the Hood', then 'Change proxy settings', then 'LAN Settings', and then DESELECT "Use a proxy server for your LAN."
Now if you DO NOT have to deselect this, then let me know so, because that tells us this is not the issue.
Also, I do want you to open Internet Explorer and make sure you can get to web sites - you should be able to do so.
In regards to the mouse issue, this is an actual "side effect" due to the temporary changes we have made to the system. The mouse will be back to normal after we change those settings back later.
What I do need you to check for me - this will be a major factor in resolving this issue, is to open Internet Explorer (IE) and see if you can get to web pages.