Hello, which email service is this for?
hey, its hotmail
Thanks for the information. What happens when you try to reset your password, does it reset it sucessfully?
yes then when i sign in again with the new password .. it asked me to change it again ..
Ok, and you change it again, then what happens?
the same thing ...
So basically, going in a loop
Ok, can you please click the top toolbar "Safari", then select "Reset Safari". Check the boxes and we will reset Safari back to default.
all the boxes..?
The best thing to do is all boxes.
ok.. done that
Ok, restart the web browser. (Bookmark this page if necessary)
Then try to reset the password XXXXX.
is there a way for me to save the bookmarks ..? b4 setting them ..?
This wont remove your bookmarkts.
its kind of a loop ..
Is it still giving you a loop?
no .. safari is not responding ... i am taking to u from firefox and opening hotmail from safari..
Can you try to reset your password XX Firefox please.
just crashed ...
and unexpectedly quit
Let me know if that works for you with Firefox.
There was a problem and unfortunately, we have to ask you to sign in again. We're sorry for the inconvenience. it keeps on giving me this msg ?
What is the website address at the top of the page?
trying it again ...
Thanks, just a moment.
Ok, you need to fill out an account recovery form, you can access it by clicking here. Once you fill out that form, you should regain access to your account.
this is what i get ..?
Let me know when that page loads.
thats what i am getting ?
Server not found
That link works fine for me, which makes me think there is an issue with your connection or computer. Hold on just a moment.
Can you make sure there is not a double "http" at the beginning of the address