How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Justin Your Own Question
Justin, Network Administrator/Not Limited
Category: Computer
Satisfied Customers: 2591
Experience:  Network Specialist Degree, A+/Net+ Certs, 10 years Contract IT/Network Administration
Type Your Computer Question Here...
Justin is online now
A new question is answered every 9 seconds

My AOL mail box for incoming mail will not open. I do get

Resolved Question:

My AOL mail box for incoming mail will not open. I do get an error message.
Submitted: 5 years ago.
Category: Computer
Expert:  Justin replied 5 years ago.

What version of Windows are you running? (XP, Vista, or 7).

And what is the error message you receive when trying to open your inbox?
Customer: replied 5 years ago.

I'm using 9.0 Security Edition SE


The error messge says problem with file

Expert:  Justin replied 5 years ago.
Hmm, is that the exact error message?

Also, I need to know the version of Windows, not your security software. Its either WIndows XP, Vista, or 7.

Customer: replied 5 years ago.
Expert:  Justin replied 5 years ago.
Alright, let's start simple.

Go here:

Download and install the AOL desktop software, and choose Upgrade during the installation procedure.

If that doesn't work, attempt a system restore to when it was working. To do this, go to start, all programs, accessories, system tools, System Restore.

Choose more installed dates. Choose a date prior to this issue occuring.

Once finished, to return to me, go to and click my questions.

And last but not least, if that all fails. Clear your startup to see if there's a conflicting program. Start > run. Type msconfig and hit enter. Click the services tab, click Hide Microsoft Services, then click Disable ALl on the right. Restart. You may enable one service at a top to determine the cause if this resolves the problem by going back to that field, clicking hide microsoft services, and checking which items you'd like to reenable on startup.
Justin and 2 other Computer Specialists are ready to help you

Related Computer Questions