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Sandy
Sandy, Computer Specialist
Category: Computer
Satisfied Customers: 6064
Experience:  Bachelor in Technology, 7+ years of experience
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My windows movie maker keep freezing up. Can not edit or delet

Resolved Question:

My windows movie maker keep freezing up. Can not edit or delet a file from movie maker project have saved in 3 different files keeps happening.
Submitted: 5 years ago.
Category: Computer
Expert:  Sandy replied 5 years ago.

sandy :

Hello My Friend, Welcome to Just Answer.com. My name is XXXXX XXXXX I am a Microsoft- Certified Technician who will assist you today.

sandy :

since how long are you facing this issue?

Customer:

ok

sandy :

Did you make some changes to the computer.

Customer:

no

sandy :

since how long are you facing this issue?

Customer:

since I loaded the pictures and saved the provect as a movie. Discovered on play back and when I went to edit. It seems to stop on one particular photo which I have tried to delete but every time I click on the picture the program stops working.

sandy :


OPEN Windows Movie Maker.





  • 2


    CLICK Tools. It's located on the very top of the program screen. When you click Tools a drop down menu appears.





  • 3


    SELECT options. A new window opens up. Click on the Compatibility tab. You may see several video filters listed. These filters are associated with other software programs that may be conflicting with Movie Maker.





  • 4


    DESELECT the filters that end in .ax. When you hover over each filter with your cursor it will show you which filters end in .ax.





  • 5


    CLICK Close. If there was any conflict between Movie Maker and the filters you disabled, then this should resolve the problem. Movie Maker should now work without freezing up.







  • Customer:

    tools is not on the screen Window Live Movie Maker

    sandy :

    Please hit Alt key on the keyboard and check if you find tools in the menubar.

    Customer:

    not there

    Customer:

    Can I pick this up in an hour have a meeting to go to

    sandy :

    sure. you can uninstall windows movie maker and reinstall it back.

    sandy :

    How to uninstall it:

    sandy :

    After that, restart your computer and reinstall it back.

    sandy :

    This will fix the issue as the existing windows movie make might be gone corrupt.

    sandy :

    Thank you.

    sandy :

    You can follow these steps once you are back home.

    sandy :

    Please click the Accept button as this is how I earn my living and paid for my time, work and efforts.

    Sandy and 6 other Computer Specialists are ready to help you

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