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John
John, Computer Specialist
Category: Computer
Satisfied Customers: 3823
Experience:  MCP, RHCE
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My hotmail sign in page times out. What can I do to get to

Customer Question

My hotmail sign in page time's out. What can I do to get to it.
Submitted: 3 years ago.
Category: Computer
Expert:  John replied 3 years ago.

cyball83 :

Hello and Welcome to Just answer. My name is XXXX X will be assisting you today

cyball83 :

Please come to the chat so that I can help you

Customer :

Hi

cyball83 :

Hello Sir, did you try in both firefox and IE?

Customer :

Yes, and it is Miss

cyball83 :

Sorry about that Miss

cyball83 :

both showing same error message

Customer :

You can call me Debby

cyball83 :

OK

Customer :

yes, I get a page failure message

Customer :

also, fyi, when I put in my password XX the page previously to get to you, it kept saying my password XXX incorrect

cyball83 :

you mean hotmail password XX just answer password

Customer :

hotmail password

cyball83 :

Are you sure the password XX XXXXXXX

Customer :

yes

cyball83 :

Do you have another computer with you ?

Customer :

no, sorry, wish I did.

cyball83 :

Does this message Time out or page failure message shows on other web sites

Customer :

no, I get to facebook, gmail, msn, weather, everything but my sign in page. When I went to the msn page and clicked

Customer :

on hotmail, I got to the sign in page, but then that timed out

cyball83 :

Ok

cyball83 :

one moment please

cyball83 :

Are you chatting from Firefox or IE?

Customer :

firefox

cyball83 :

ok which version of IE are you using ?

Customer :

I don't know, how do I find out. I almost always you mozilla firefox

cyball83 :

Click on help or the ? in the ie and click on about internet explorer

Customer :

do I have to open another window in ie?

Customer :

ok, 6.0

cyball83 :

ok that is so old version

Customer :

I know, I don't use it

Customer :

I update firefox

Customer :

I just tried ie to get to my email. I got to the sign in page, and am getting the page cannot be displayed

cyball83 :

first we have to update the IE to the latest version

Customer :

why?

Customer :

I don't use it. I like firefox

cyball83 :

because hotmail is more compatible with IE also we need to reset the internet settings too

Customer :

I'm afraid doing it will screw up this old computer. We are on the verge of getting a new one, but I would like to

Customer :

keep this one functioning until then

cyball83 :

it wont damage any thing that is for sure

Customer :

ok

cyball83 :

please click on this link http://tinyurl.com/63k2tjj download and save the file to the desktop

cyball83 :

let me know once you have done that.do not install it

Customer :

the link timed out

Customer :

I opened a window in ie, and it timed out too

cyball83 :

ok

cyball83 :

disable AVG antivirus and try again

Customer :

oh, good idea

cyball83 :

ok

Customer :

oh, I clicked on the icon, but don't know how to do it, lol

cyball83 :

right click on the icon and click on disable or exit

Customer :

I'm finding it

cyball83 :

ok

Customer :

do I have to restart?

cyball83 :

did it ask for restart

Customer :

no,

cyball83 :

ok then no need is it disabled now

Customer :

yeah, it's still timing out

cyball83 :

ok

cyball83 :

Before we continue

Please bookmark/add to favorites this page or use the My Questions button at the top of any page on the justanswer.com This will show the question you asked click on that and it will open the chat. So that you can get back to this chat even if you get disconnected or your pc gets restarted also you can get back to the chat using the email send to you by just answer regarding this question

Customer :

I bookmarked this page. my other email is XXXXX@XXXXXX.XXX

cyball83 :

The email address is blocked so i cannot see it.its ok i believe you understand how to get back to the chat

Customer :

yes

cyball83 :

did you gave hotmail id to justanswer

Customer :

I'm not sure. I put in my email address, and it said I was in the system,

Customer :

it also had a box to put in my password, and that did not work. so something really bizarre is going on

cyball83 :

ok

cyball83 :

Click on start>>> control panel>>>open internet options>>> then click delete under browsing history>>>select everything except preserved favourite website data and passwords then click delete.

Customer :

I don't see the words, browsing history. I see History and temp internet file

cyball83 :

are you sure you are in internet options window

Customer :

I clicked on internet options, and a dialogue box comes up that say internet properties

cyball83 :

ok

cyball83 :

ok then select History and temp internet file and click on delete

Customer :

ok, I clicked clear history and under temp files, I will click delete files...

cyball83 :

ok

cyball83 :

let me know once its done

Customer :

done

cyball83 :

open internet options again>>>click on security tab>>>then click on reset all zones to default level >>>now click on advanced tab >>>click on restore advanced settings then click reset after that click apply and ok

cyball83 :

make sure IE is closed

Customer :

In advanced there is a restore defaults button, and a long list of other choices, but I don't see restore advanced settings

cyball83 :

ok click on restore advanced settings

Customer :

you mean restore defaults?

cyball83 :

yes ,is there a reset button available in advanced options

Customer :

no

cyball83 :

ok then click on restore defaults and then click on apply and ok

Customer :

done

cyball83 :

which version of Firefox are you using ?

cyball83 :

click on help then click on about Firefox

Customer :

sorry, forgot how to do it. I clicked on tools, but then couldn't do it. I know I updated the last time they asked

cyball83 :

Its ok,click on help then click on about Firefox

Customer :

4.0.1

cyball83 :

ok

cyball83 :

Now click on tools in firefox then click on clear recent history select everything on the Top then uncheck Active logons then click on clear now

Customer :

Hi, are you there? I screwed up, at first, but I think it's ok

cyball83 :

ok

Customer :

thanks

cyball83 :

now close both ie and firefox then open this chat using bookmark

Customer :

ok

cyball83 :

let me know once you are back

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