Hello and welcome to JustAnswer!
Did you try resetting internet explorer?
Yes, from Internet Options->Reset?
thereis no reset option there
Open Internet Explorer, press ALT+T to open Tools menu, select Internet Options. When dialog opens, click Advanced tab and press Reset... button.
Click Reset again.
Now restart and check again.
ihave alreadydonethat and it didn't help
Ok. Have you tried any other browser e.g. firefox, google chrome etc. This to confirm if browser is the problem?
no I haven't tried to download another browser...there seemsto be more issues...my avg antivirus doesn't appearto be running and it won't let me remove the program
I see. To troubleshoot the first issue, check if you can normally open attachments using another browser e.g. chrome.
You can download it from the following link:
i'll try firefox
then what? areyou staying on the line while I download?
I will standby.
it won't let me download firefox
it won't let me run or save it
What happens when you try to download? Error?
Ok. First, you should start in Safe mode with networking and then try downloading firefox.
it goes through the whole download process but then nothing happens...\
Ok. Try in safe mode. If still have problem, you should scan your computer with the following software.
You can use its free version.
No need to buy.
going to safemode now
it won'tlet me download it in safe mode either
Ok. Please download Malwarebytes from the link above and then scan your computer with it.
Its free version will suffice.
is itthe malwarebytes anti- malware
it downloaded...should it be doing something?
You should double click to install. Once it gets installed, it should update itself and after that you can use it to scan.
it isstill doing thesame thing...looks like it downloaded it but didn't
Do you see a dialog Updating Malwarebytes....?
Is it still downloading?
The name of the downloaded file will be mbam-setup-126.96.36.1990
no it completesafter a few minutes but seconds but then nothing happens...I have downloaded before...it should bring up an install dialog but doesnt
it won't download it
Do you see a webpage like the following when you clicked Download Now button?
similar to this page
Ok. On that page, next to No download there is a link that says click here. Click on that to start the download
should i visit the download help center
Do you have another computer on which you can download it?
yes i am talkingto you on it right now
i should download it hereand put it on a stick and put it ontothe otherpone
Is it possible for you to download the setup here and then move it to the other computer?
how do I download the programwithout it scanning the other pc?
It might be that the virus is preventing the download.
Have you downloaded the program on this computer?
Please download it here and then copy and move the downloaded file named mbam-setup-188.8.131.520.ex to the infected computer.
r u still staying around
Did you get my last message?
i got it moved over...gonna run it now
should irun a quickscan or another one
Full scan should help.
it just finished
Ok. Any threats found?
should i removethem
Did you perform a quick or full scan?
there werea couple of bad IEfiles
doinga restart do i go back to safemode
should i try to open an attachmentin yahoo now
Have you restarted your computer?
Ok so try opening an attachment now.
still wont open attachments
Can you download firefox now?
Ok. Try running system file checker. What operating system are you using?
Click Start, in search type cmd ,then right on cmd result on top and click Run as administrator.
In cmd window, type the following command and press Enter.
Note that there is a space between sfc and /scannow
Once it finishes, check what it reports.
doing it now\
windows resource protection did not find any integrity violations
I see. Can you try downloading google chrome and see if you can download it?
it won't download chrome eithert
i am sorry but I am just tired of trying all these fixes without any success...
what do I owe you?
Nothing until you are satisfied.
If you have time later on, you can try downloading firefox portable from the following link:
i will maybe try later...I am just too tired right now
I understand :). You can try later and leave the feedback later. I will try my best to help you further. Regards
thanks for trying to help
You are welcome. Have a nice day and take care.