Hi, and thanks for using JustAnswer.com.
What happens when you go to live.com to login your @msn.com email account?
What is the exact error message?
Does it say wrong password?
Do you remember your msn email password XXXXX do you think it is hacked?
haven't tried live .com
if I go there now will I be able to get back to you?
hello are you here????
Please open a new windows
press Ctrl and N keys at the same time to open a new window
how do I do that???
then how will I get back to you?
This windows is still open to get back to me
You can add to favorite this web page also
I pressed Ctrl and N but it brought me back to you??
Please just right-click on http://www.live.com/ and click on Open in a new window.
it opened some emails but it wasn't from msn it looked like hotmail. I know I had manyt, many more than theat
How do you login your msn account? Which website do you go to?
ARe those some emails belonging to your MSN email account?
yes they are . I didnt open anything though just now. BUT I dot even have my "butterfly" on my desktop anymore. Dont know where it went to?
also cant access any of my pictures.
and I can access my homepage for msn.
sry I can't access my hompage
Do you have a paid msn account?
no I dont pay for it sorry
Do you go to http://msn.com/ and login your msn account?
yes I tried that nothing happened. I also was able to get IE to open but when it opened it said AOL and I dont have AOL. It's almost like I went into efault??
So you use Internet Explorer or AOL?
Do you have windows xp, vista, or 7?
no I have never used AOL
and I dont use IE for my mail
I have windows xp
What do you use for mail?
my email addy isXXX@XXXXXX.XXX
sorry for privacy purpose we are not allowed to see your email
is it @msn.com?
What is your email provider? Please tell me only the part after @, i.e. @hotmail.com, @yahoo.com, @aol.com, etc.?
What program do you use for email, i.e. Internet Explorer, Outlook Express, 2003, 2007, etc?
no it's just msn.com
Then you are using IE for emails.
I dont use IE for emails
What do you use for emails then?
is that a program?
I don't know??? would it be Microsoft??
Can you redownload and install athttp://membercenter.msn.com/download.aspx?
Is it windows live email?
yes I guess so, sry I'm savvy on the computer
I mean I'm NOT savvy on computer
I can remote in your computer and check.
Would you like to do that?
yes if you can does that cost more money though?
no, you don't have to pay more.
then sure please I need help!!!!!
somethings very wrong here
Please click below:http://126.96.36.199:8040/guest.aspx?Session=b39f88e5-1a53-4f72-b8cf-00ed2f381835&SUPPORT=NETand let me know when you have joined.
what happens now????
the page is in your favorites at the bottom
so many of those need to be discarded too
You can right-click on each of the ones you want to delete, then click on Delete.
After restarting the computer it will pop up a system configuration windows, just check the box to not display again, then click OK.
will do that tomorrow]
yes, click on the Star icon on the left
then scroll down
at the bottom
then you see the web page link that you can get back to me later if there is still any issue.
will you stay here while I DO THAT??
yes, I will
thank you so much be back as fast as I can unless can you do that???
You can just restart on your own now
close all windows
then click on Restart icon (that it's still showing) on your screen
can you shut my puter down and do all that. I would feel a lot more confident
ok, let me
are you still here??????
Viet please reply I'm frantic
Yes, I'm here.
whew, what happened??
well, we've restarted the computer.
How is everything?
dont know I was too scared to do anything
You can open MSN and check your emails
I will lose you again if I do that
r u still in my putetr?
no I won't
don't worry about it
you still have this chat windows
just minimize it
click on the - icon near the top right
yes but I tried to get back into before and I couldn't
on the top right of this windows
can u put the icon on my desktop in case I need you again????
I know I'm being a pest and I'm sorry but what if I need you again????
it should be there
the MSN icon
how did you get back to me?
but your icon so I can get back to tomorrow if I need ur help?
it's in the Star favorite icon
I told you last time
I have no idea I just kept hitting the favorites in the start
yes that was the way but at first it didnt work
then it's at the bottom
no it's not at the bottom
then just check your emails
I've sent you an email already
ok so do I click accept now???
Yes, please click on Accept if my answer has been helpful and please leave positive feedback.
If you have any further question please click on the link in your email to let me know.
You know I certainly will
you have been woderful and so patient I really thank you
hagn thanks a lot
You're welcome. Thank you.
Attachments are only available to registered users.