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Ask Viet - Computer Tech Your Own Question

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 26060
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 8 7 Vista XP etc.
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I cant get into my msn email inbox. Can you help me pleas

Resolved Question:

I can't get into my msn email inbox. Can you help me please?
Submitted: 3 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 3 years ago.

Viet - Computer Tech :

Hi, and thanks for using JustAnswer.com.

Viet - Computer Tech :

What happens when you go to live.com to login your @msn.com email account?

Viet - Computer Tech :

What is the exact error message?

Viet - Computer Tech :

Does it say wrong password?

Viet - Computer Tech :

Do you remember your msn email password XXXXX do you think it is hacked?

Customer:

haven't tried live .com

Customer:

if I go there now will I be able to get back to you?

Customer:

hello are you here????

Viet - Computer Tech :

Sorry

Viet - Computer Tech :

Please open a new windows

Viet - Computer Tech :

and try

Viet - Computer Tech :

press Ctrl and N keys at the same time to open a new window

Customer:

how do I do that???

Viet - Computer Tech :

press Ctrl and N keys at the same time to open a new window

Customer:

then how will I get back to you?

Viet - Computer Tech :

This windows is still open to get back to me

Viet - Computer Tech :

You can add to favorite this web page also

Customer:

I pressed Ctrl and N but it brought me back to you??

Viet - Computer Tech :

Please just right-click on http://www.live.com/ and click on Open in a new window.

Customer:

it opened some emails but it wasn't from msn it looked like hotmail. I know I had manyt, many more than theat

Viet - Computer Tech :

How do you login your msn account? Which website do you go to?

Viet - Computer Tech :

ARe those some emails belonging to your MSN email account?

Customer:

yes they are . I didnt open anything though just now. BUT I dot even have my "butterfly" on my desktop anymore. Dont know where it went to?

Customer:

also cant access any of my pictures.

Customer:

and I can access my homepage for msn.

Customer:

sry I can't access my hompage

Viet - Computer Tech :

Do you have a paid msn account?

Customer:

yes

Customer:

no I dont pay for it sorry

Viet - Computer Tech :

Do you go to http://msn.com/ and login your msn account?

Customer:

yes I tried that nothing happened. I also was able to get IE to open but when it opened it said AOL and I dont have AOL. It's almost like I went into efault??

Customer:

default?

Viet - Computer Tech :

oh

Viet - Computer Tech :

So you use Internet Explorer or AOL?

Viet - Computer Tech :

Do you have windows xp, vista, or 7?

Customer:

no I have never used AOL

Customer:

and I dont use IE for my mail

Customer:

I have windows xp

Viet - Computer Tech :

What do you use for mail?

Customer:

my email addy isXXX@XXXXXX.XXX

Viet - Computer Tech :

sorry for privacy purpose we are not allowed to see your email

Viet - Computer Tech :

is it @msn.com?

Customer:

yes,lol sry

Viet - Computer Tech :

What is your email provider? Please tell me only the part after @, i.e. @hotmail.com, @yahoo.com, @aol.com, etc.?

Viet - Computer Tech :

sorry

Viet - Computer Tech :

 


What program do you use for email, i.e. Internet Explorer, Outlook Express, 2003, 2007, etc?
Viet - Computer Tech :

What program do you use for email, i.e. Internet Explorer, Outlook Express, 2003, 2007, etc?


 

Customer:

no it's just msn.com

Viet - Computer Tech :

Then you are using IE for emails.

Customer:

I dont use IE for emails

Viet - Computer Tech :

What do you use for emails then?

Customer:

msn

Viet - Computer Tech :

is that a program?

Customer:

I don't know??? would it be Microsoft??

Viet - Computer Tech :

Can you redownload and install at
http://membercenter.msn.com/download.aspx?

Viet - Computer Tech :

Is it windows live email?

Customer:

yes I guess so, sry I'm savvy on the computer

Customer:

I mean I'm NOT savvy on computer

Viet - Computer Tech :

Sorry

Viet - Computer Tech :

I can remote in your computer and check.

Viet - Computer Tech :

Would you like to do that?

Customer:

yes if you can does that cost more money though?

Viet - Computer Tech :

no, you don't have to pay more.

Customer:

then sure please I need help!!!!!

Customer:

somethings very wrong here

Viet - Computer Tech :

Please click below:
http://67.192.95.188:8040/guest.aspx?Session=b39f88e5-1a53-4f72-b8cf-00ed2f381835&SUPPORT=NET
and let me know when you have joined.

Customer:

Ok

Customer:

what happens now????

Viet - Computer Tech :

ok,

Viet - Computer Tech :

the page is in your favorites at the bottom

Customer:

so many of those need to be discarded too

Viet - Computer Tech :

You can right-click on each of the ones you want to delete, then click on Delete.

Customer:

your page?

Viet - Computer Tech :

After restarting the computer it will pop up a system configuration windows, just check the box to not display again, then click OK.

Customer:

will do that tomorrow]

Viet - Computer Tech :

yes, click on the Star icon on the left

Viet - Computer Tech :

then scroll down

Viet - Computer Tech :

at the bottom

Viet - Computer Tech :

then you see the web page link that you can get back to me later if there is still any issue.

Customer:

will you stay here while I DO THAT??

Viet - Computer Tech :

yes, I will

Viet - Computer Tech :

ok, thanks.

Customer:

thank you so much be back as fast as I can unless can you do that???

Viet - Computer Tech :

You're welcome.

Viet - Computer Tech :

You can just restart on your own now

Viet - Computer Tech :

close all windows

Viet - Computer Tech :

then click on Restart icon (that it's still showing) on your screen

Customer:

can you shut my puter down and do all that. I would feel a lot more confident

Viet - Computer Tech :

ok, let me

Customer:

what happened?

Customer:

are you still here??????

Customer:

Viet????

Customer:

Viet please reply I'm frantic

Viet - Computer Tech :

Sorry

Viet - Computer Tech :

Yes, I'm here.

Viet - Computer Tech :

What happens?

Customer:

whew, what happened??

Viet - Computer Tech :

well, we've restarted the computer.

Viet - Computer Tech :

How is everything?

Customer:

dont know I was too scared to do anything

Viet - Computer Tech :

You can open MSN and check your emails

Customer:

I will lose you again if I do that

Customer:

r u still in my putetr?

Viet - Computer Tech :

no I won't

Viet - Computer Tech :

don't worry about it

Viet - Computer Tech :

you still have this chat windows

Viet - Computer Tech :

just minimize it

Viet - Computer Tech :

click on the - icon near the top right

Customer:

yes but I tried to get back into before and I couldn't

Customer:

what icon????

Viet - Computer Tech :

on the top right of this windows

Customer:

can u put the icon on my desktop in case I need you again????

Customer:

I know I'm being a pest and I'm sorry but what if I need you again????

Viet - Computer Tech :

it should be there

Viet - Computer Tech :

the MSN icon

Viet - Computer Tech :

how did you get back to me?

Customer:

but your icon so I can get back to tomorrow if I need ur help?

Viet - Computer Tech :

it's in the Star favorite icon

Viet - Computer Tech :

I told you last time

Customer:

I have no idea I just kept hitting the favorites in the start

Viet - Computer Tech :

yes

Customer:

yes that was the way but at first it didnt work

Viet - Computer Tech :

then it's at the bottom

Customer:

no it's not at the bottom

Viet - Computer Tech :

then just check your emails

Viet - Computer Tech :

I've sent you an email already

Customer:

ok so do I click accept now???

Viet - Computer Tech :

Yes, please click on Accept if my answer has been helpful and please leave positive feedback.

Viet - Computer Tech :

If you have any further question please click on the link in your email to let me know.

Customer:

You know I certainly will

Viet - Computer Tech :

ok,

Viet - Computer Tech :

thanks

Customer:

you have been woderful and so patient I really thank you

Customer:

hagn thanks a lot

Viet - Computer Tech :

You're welcome. Thank you.

Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 26060
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 8 7 Vista XP etc.
Viet - Computer Tech and 18 other Computer Specialists are ready to help you
Customer: replied 3 years ago.
Viet I signed into msn but I cant find my email again

Attachments are only available to registered users.

Register Here
Expert:  Viet - Computer Tech replied 3 years ago.
Sorry, when you open the butterfly icon to sign, then if something pops up , then allow it. AFter signing in, what happens?

Can you double-click on the icon MSN icon(s) at the bottom right of the screen to check emails?

Thanks,
-Viet
Customer: replied 3 years ago.
I'll try it's 2:45 am and I'm so very sleepy I'll try it now if it doesnt ge back what time woukld be a good time to contact you tomorrow
Expert:  Viet - Computer Tech replied 3 years ago.
Starting around noon time, 12pm pacific. Thanks.
Customer: replied 3 years ago.

ok thanks

 

Expert:  Viet - Computer Tech replied 3 years ago.
You're welcome. By the way, how do you see my response when you cannot see your emails? Thanks.

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