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Matt
Matt, Computer Support Specialist
Category: Computer
Satisfied Customers: 3179
Experience:  BSc (Hons) Software Engineering, 8+ years experience as IT Support
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my gmail account is sending random emails to people. how do

Resolved Question:

my gmail account is sending random emails to people. how do i take care of this issue?
Submitted: 5 years ago.
Category: Computer
Expert:  Matt replied 5 years ago.

Matt :

Hi, and welcome to Just Answer. My name is XXXXX XXXXX I will be assisting with your question. Add this page to your browser Favorites/Bookmarks first.

Matt :

Let me know when you are ready.

Customer:

read

Matt :

Ok, do you have access to your gmail account or have you been locked out?

Customer:

i have access

Matt :

Thanks for the clarification.

Customer:

i have had people call me telling me that they are getting this email from me and i didnt send them anything

Matt :

Your email account has been compromised. In the circumstances, first of all, I would urge you to immediately change your email account password XXXXX security questions/answers. This would lock out the hacker from your account.

Then, please go to the link below and download the free Malwarebytes Anti Malware program:

http://tinyurl.com/2353hme

Download the program from the link by clicking on the blue 'Download Now' button...run and install the same, update it, and then carry out a full system scan using the program, and remove the security threats detected, if any.This is just an extra precaution to make sure there are no malware in your system.The change of password XXXXX does the trick.

Customer:

i am on a company computer and they wont let me down loard the software. This issue is only happening on my gmail account

Customer:

so i should just change the password XXXXX it will stop sending out the emails?

Matt :

Ok, no problem...in that case, just change the gmail password.

Matt :

Yes.

Matt :

I assume yu already have a proper security program.

Customer:

ok

Customer:

anything else i should do

Matt :

No, that should be it really....change it to a strong password XXXXX numbers and letters and about 6-10 characters.

Customer:

ok thanks

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