I cannot save files to my WD Passport. I get the following message: Word cannot save or create this file. make sure that the disk you want to save the file on is not full, write-protected, or damaged. (E:\Chic on the Halfshell Purse.doc)Please help.
Computer OS: Windows XP
I search for the FAT32 files and could not locate them
Hi and thanks for choosing Just Answer. My name is XXXX XXX I will be happy to assist you.Please try the following and let me know what you find:
I can create folders
OK so it sounds like Word is having a problem then. Can you try creating another document and see if you get the same error? Do you get an error if you try to save to your regular documents folder? Can you create a spreadsheet in Excel and try to save it to the Passport and see what happens?Please let me know what you find. Thanks!
The response for Excel files is that it already exists. When I check the drive, the names are XXXXX, XXX the files have 0 kb. When opened they are empty. They also cannot be deleted. When you try to re-save or open them, the response is that the files are read only.
OK sounds like a permissions issue almost. Can you do the same thing in Notepad just to confirm?
The response is ' cannot' create the E:\test.tst txt file. Make sure that the path and file name are correct'. Incidentally, I used the notepad icon as opposed to the run command.
That's fine. OK can you right click the E: drive and choose Properties? What tabs are listed along the top?
General, AutoPlay,Tools, Hardware, Sharing
OK that means that you are using FAT32 and security should not be the issue.I would like you to run a chkdsk on the Passport to see if that fixes it. I would advise you to copy everything off the passport just to make sure you don't lose anything. Please follow these instructions to perform the chkdsk.
The disk will not accept any file saved to it. It states that the drive is read only. It will not accept files copied under other users
Did you try running the chkdsk as instructed? If so and it still doesn't work can you do the following:
Tried and failed.