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Dr. Dan
Dr. Dan, Engineer
Category: Computer
Satisfied Customers: 1073
Experience:  B.S. Electrical & Computer Engineering, 20+ years technical experience
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m none of the roku remote apps ive tried on my iphone 4 recognize

Resolved Question:

m
none of the roku remote apps i've tried on my iphone 4 recognize my roku player. What's upP I have the most expensive roku and my household is wireless. The roku works great I just want a remote with a keypad.
Submitted: 3 years ago.
Category: Computer
Expert:  Dr. Dan replied 3 years ago.

XXXXX XXXXX :

Hi, my name is XXXXX XXXXX I will be working with you today on your question!

XXXXX XXXXX :

Can you tell me what apps you are trying to use?

XXXXX XXXXX :

Are you getting any errors?

Customer:

Gosh, let me see; some I even deleted when I got so frustrated:

Customer:

dedremote

Customer:

remote for roku

Customer:

savvybud

Customer:

rokuremote-different from other one

XXXXX XXXXX :

What Roku hardware are you using?

Customer:

sorry dvpremote is correct

XXXXX XXXXX :

right I figured that

XXXXX XXXXX :

Have you tried roremote? It sounds like from the current chatter at the Roku forums that this one seems to work well: http://forums.roku.com/viewtopic.php?f=28&t=38361

Customer:

no I haven't.

XXXXX XXXXX :

It's rated 4+ on Itunes

XXXXX XXXXX :

Unfortunately I have not personally evaluated this app yet, although I know the quality of apps are variable in the appstore

Customer:

If it wants me to type in the ip address, how do I find out what it is?

XXXXX XXXXX :

So sometimes it's looking for the best reviewed

XXXXX XXXXX :

Great question

XXXXX XXXXX :

That I can help out

Customer:

the one I really wanted to work, had all the stars filled, but it did not work either.

XXXXX XXXXX :

If you look at Roku Settings->PalyerInfo->IP address.

XXXXX XXXXX :

You can find the IP address

XXXXX XXXXX :

Otherwise you can look up your Roku IP address from your router settings page

Customer:

on the web?

XXXXX XXXXX :

You can usually access the router settings through your web browser yes

Customer:

how?

XXXXX XXXXX :

Depending on your router your settings page is located at http://192.168.2.1

XXXXX XXXXX :

http://192.168.1.1

XXXXX XXXXX :

http://192.168.1.0

XXXXX XXXXX :

If you put those in your browser address bar

XXXXX XXXXX :

one of them should turn up a wireless settings page

Customer:

Wow, is that just a universal address?

XXXXX XXXXX :

no, it's a local IP address

XXXXX XXXXX :

for your home network

XXXXX XXXXX :

not a global IP address

XXXXX XXXXX :

(meaning there is a 192.168.1.1 for everyone's)

XXXXX XXXXX :

er everyone's home network

XXXXX XXXXX :

while global webpages have a static IP address

XXXXX XXXXX :

once you are in the settings you should see something like "attached devices"

XXXXX XXXXX :

If you're lucky you will have the Roku identified and displayed with a number like 192.168.#.#

XXXXX XXXXX :

that is the IP address of the Roku player

Customer:

ok, just in case

XXXXX XXXXX :

However more often than not the attached devices display only MAC addresses

Customer:

should I try the roremote? the apps store said I had already purchased it, so I suppose it had not worked and i deleted it, but I can try it again.

XXXXX XXXXX :

You can correlate MAC addresses to hardware usually by a sticker on the bottom of the Roku player

XXXXX XXXXX :

hmm you might just not be addressing the IP for the Roku player correctly

XXXXX XXXXX :

If the apps depend on that

XXXXX XXXXX :

and are prompting for that

Customer:

it wants the ip address--that's where I got stuck earlier.

XXXXX XXXXX :

Unfortunately I am not familiar with the specifics of each app

XXXXX XXXXX :

Yep

XXXXX XXXXX :

ok

XXXXX XXXXX :

So that's where you need to hunt down the IP address of the Roku player within the network settings

XXXXX XXXXX :

Otherwise on the Roku player interface itself (using the remote control)

XXXXX XXXXX :

Can you get to: XXXXX XXXXX>PalyerInfo->IP address. ?

XXXXX XXXXX :

That will be your IP address that you need to enter for the RoRemote App

XXXXX XXXXX :

You should be able to get to Roku Settings from the Roky home screen

XXXXX XXXXX :

Let me know if you can find the IP address under Player Info

Customer:

do I do that on the tv the roku is attached to?

XXXXX XXXXX :

Not necessarily

XXXXX XXXXX :

Any device that can access the Roku's settings

XXXXX XXXXX :

The IP address of the Roku should be the same regardless of what client you are accessing it from

Customer:

the savvy bud remote has this ip address on it: 192.168.1.107 does that look like a roku address?

XXXXX XXXXX :

It very well could be

XXXXX XXXXX :

You can try out that address in the RoRemote app and see if it can successfully connect

XXXXX XXXXX :

(I assume the savvy bud remote is working?)

XXXXX XXXXX :

(or no?)

XXXXX XXXXX :

Here is a simple test to see if you have the right IP for your roku device

XXXXX XXXXX :

If it is 192.168.1.107

XXXXX XXXXX :

Go to:

XXXXX XXXXX :

http://192.168.1.107:8060/query/icon/11

Customer:

Here is my dilemna: I am downstairs--the roku and tv are up in my bedroom--I am nursing a broken foot, and can't run to check it fast. If it takes me 15-20 mins, will you still be there?

XXXXX XXXXX :

If you get this icon

Full Size Image

XXXXX XXXXX :

In your browser, then you have connected to the Roku

XXXXX XXXXX :

Let's do the latter test

XXXXX XXXXX :

Then you don't have to run up and down

XXXXX XXXXX :

On a computer that is on your home wifi

XXXXX XXXXX :

Go to: http://192.168.1.107:8060/query/icon/11

XXXXX XXXXX :

Can you see the icon?

XXXXX XXXXX :

(Channel Store purple icon)

Customer:

yes

Customer:

it says channel up in the left hand corner. Is that it?

XXXXX XXXXX :

Opening this webpage up on your computer: http://192.168.1.107:8060/query/icon/11

XXXXX XXXXX :

Should display this image: http://192.168.1.107:8060/query/icon/11

XXXXX XXXXX :

Full Size Image

XXXXX XXXXX :

If 192.168.1.107 is the IP address of your Roku player

XXXXX XXXXX :

If that address is not then you shouldn't get that icon

XXXXX XXXXX :

it's just a simple test to see if 192.168.1.107 is the correct IP address

Customer:

i definitely got the channel store icon.

XXXXX XXXXX :

Ok so 192.168.1.107 should be your Roku address

XXXXX XXXXX :

I mean to test this out you could do http://192.168.1.888:8060/query/icon/11 and you shouldn't get the icon

Customer:

great

Customer:

that will help a lot

XXXXX XXXXX :

You should enter 192.168.1.107 into the IP address field of your Roku remote apps, so for example RoRemote

XXXXX XXXXX :

Let me know if this gets any of those apps working

XXXXX XXXXX :

If you have further questions please ask them here. You can press Control-D to bookmark this page where you can continue to correspond with me.

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Thank you,
Dan

Dr. Dan, Engineer
Category: Computer
Satisfied Customers: 1073
Experience: B.S. Electrical & Computer Engineering, 20+ years technical experience
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