How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bernie Your Own Question

Bernie
Bernie, Computer Specialist
Category: Computer
Satisfied Customers: 7140
Experience:  6+ years experience, Microsoft MCDST/CompTia A+ Certified
46068869
Type Your Computer Question Here...
Bernie is online now
A new question is answered every 9 seconds

I am having a problems with INTERNET EXPLORER, how do you reinstall

Resolved Question:

I am having a problems with INTERNET EXPLORER, how do you reinstall program, to correct problem with program. (*XP professional with service pack 3 installed.)
Submitted: 3 years ago.
Category: Computer
Expert:  Bernie replied 3 years ago.

Ben :

Welcome to JustAnswer. My name is XXXXX XXXXX I'll be helping you.

Ben :

Let me know when you're ready to start this chat.

JACUSTOMER-ourd1cx0- :

Ready

Ben :

Thanks - can you explain the exact problem internet explorer is giving you?

JACUSTOMER-ourd1cx0- :

After going back to version 7, I can not get it to run properly.

Ben :

I see, will it let you open internet explorer, but not go to any web pages?

JACUSTOMER-ourd1cx0- :

It will open but will close before I can do anything.

Ben :

Lets try this: Press the Windows Start button > Run

Ben :

Then type inetcpl.cpl

Ben :

And press ok

Ben :

Does that bring up a internet options window?

JACUSTOMER-ourd1cx0- :

yes

Ben :

Great - click the Advanced tab > then click the reset button > press it again

Ben :

Let it reset Internet Explorer, and then after it's done, exit those windows, and try to open Internet Explorer normally and see if it will come up.

JACUSTOMER-ourd1cx0- :

OK

JACUSTOMER-ourd1cx0- :

It comes up with the do you want to make it default. Presently the foxfire is default.

Ben :

I see, you can do that if you would like, however, I use Firefox as my default browser, it's much better than IE

Ben :

It looks like it just needed to be reset because some settings were corrupted, that happens sometimes

Ben :

In fact, you can now probably upgrade by to IE8 with no issues

JACUSTOMER-ourd1cx0- :

OK The reason I need the internet explorer is because I have a program that needs that browser.

Ben :

I got you, some websites will only open in IE

Ben :

I've got both on my computer just in case too

Ben :

That's a good thing to do

JACUSTOMER-ourd1cx0- :

I will upgrade back to 8 but if I still have problems how can I complete the troubleshooting process?

Ben :

I hope I have provided some helpful information, if so, please press Accept.

You can return to this page at any time to continue with me if you have further questions on this, just add it to your favorites/bookmarks, thank you.

Ben :

Or if any further issues come up, I'll help as much as you need.

JACUSTOMER-ourd1cx0- :

OK thanks.

Ben :

You're very welcome!

Expert:  Bernie replied 3 years ago.
What Happens Now?

Your chat has ended, but you can still work with your Expert to get an answer to your question if you have not yet received one.

Come back to this page at any time to see additional information from your Expert.  You will also receive an email when your question is updated.  If you want to send a message to your Expert, use the box below.

If you have already received a satisfactory answer to your question, click the Accept button above.  Experts are credited for each accepted answer they provide.
Customer: replied 3 years ago.
I have now completed the reset as requested and also updated to vers. 8 and updates.
This was the original problem causing the problem in the first place. I get a message in the internet explorer which says:
"nternet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience."
If you click the button "close" in will close. But if you don't use the buttons you can go ahead and use the internet.

How do I get to stop the message above?
Expert:  Bernie replied 3 years ago.
To rule out program/service conflicts, lets try this:

Click the Windows Start button > Run > Type msconfig and press enter > Click the Boot.ini tab > Check the /SAFEBOOT box > Select the NETWORK option > Press ok and restart when prompted

Now log back in and try IE8, please let me know the results of that.
Bernie, Computer Specialist
Category: Computer
Satisfied Customers: 7140
Experience: 6+ years experience, Microsoft MCDST/CompTia A+ Certified
Bernie and 15 other Computer Specialists are ready to help you
Customer: replied 3 years ago.
Ok i restarted in safe mode and tried the internet explorer and that message didn"t show up. Now what?
Expert:  Bernie replied 3 years ago.
Do you have an antivirus program you use on the computer like Norton McAfee, or other (please specify)?
Customer: replied 3 years ago.
Yes I use McAfee
Expert:  Bernie replied 3 years ago.
McAfee is not a bad antivirus, but in about 8 of 10 of these cases, it's to blame for service/program conflicts with Internet Explorer.

Did you buy the program by downloading it online, or did you get it from a local store?
Customer: replied 3 years ago.
Yes I been purchasing online for a number of years. Downloading online.
Expert:  Bernie replied 3 years ago.
Alright - I'd like to have you temporarily remove it, so we can see if that is causing this issue.

Download and install the McAfee Removal Tool, click here: http://tinyurl.com/mzk9z

Use that to uninstall McAfee, then:

Click the Windows Start button > Run > Type msconfig and press enter > Click the Boot.ini tab > UNcheck the /SAFEBOOT box > Select the NETWORK option > Press ok and restart when prompted, this will get you back into normal mode.

Then try Internet Explorer 8

(Note: Temporarily going without an antivirus for this session will not harm your computer, it's only if you go days without when when you're at risk).

I'll be here, thanks.
Customer: replied 3 years ago.
OK I done that. McAfee is removed. I still have the "Internet Explorer" message as before. If I leave it alone I can still work on this browser. But what next?
Expert:  Bernie replied 3 years ago.
Ok -

This next part is a bit tedious, but it's the only way we can root out this conflict.

To rule out program/service conflicts, lets try this: Click the Windows Start button > Run > Type msconfig and press enter > Click Selective Startup at the bottom > UNcheck Load System Services and Load Startup Items

Press ok and restart when prompted

Once back in:

Go back to msconfig > Click the services tab > Check roughly half of the unchecked boxes > Click ok and restart

Repeat these steps until you find the box that when checked causes the issue, then uncheck it. If you don't find any problems, continue these steps on the startup tab.
Customer: replied 3 years ago.
OK
Expert:  Bernie replied 3 years ago.
Thanks
Customer: replied 3 years ago.
I have tried all this:
This next part is a bit tedious, but it's the only way we can root out this conflict.

To rule out program/service conflicts, lets try this: Click the Windows Start button > Run > Type msconfig and press enter > Click Selective Startup at the bottom > UNcheck Load System Services and Load Startup Items

Press ok and restart when prompted

Once back in:

Go back to msconfig > Click the services tab > Check roughly half of the unchecked boxes > Click ok and restart

Repeat these steps until you find the box that when checked causes the issue, then uncheck it. If you don't find any problems, continue these steps on the startup tab.

I could not determine any difference. Also I must stop for tonight. When can I be get back with you?
Expert:  Bernie replied 3 years ago.
Add this page to your favorites or bookmark so you can return to this page at any time.

Thanks,
Ben
Expert:  Bernie replied 3 years ago.
Click the Windows Start button > Control Panel > On the left, IF you see switch to classic view, click it > Choose User Accounts on the right > Select create a new account > Make a Computer Administrator account

Log off your current account and try to log in with this account and see if IE8 still acts up. I'd like to rule out that it is your Windows User profile that has become corrupted.
Customer: replied 3 years ago.
I have the same problem on the other account. If it is any help I noticed that this error if the window is closed the program will try to restore web address by adding the address to the original address.
Customer: replied 3 years ago.
I have the same problem on the other account.
If it is any help I noticed that this error if the window is closed the program will try to restore web address by adding the address to the original address and it then is a progressive loop.
Expert:  Bernie replied 3 years ago.
I see, that is strange - I suggest going ahead and reinstalling McAfee at this point:

Login to your account online, click here: http://tinyurl.com/3v8og5r

Once you log in, on the left click my products. There you should see a list of your McAfee subscriptions, use the download button for you to redownload your McAfee product. Let me know once you've done that.

You can also delete the second test account you made from your user accounts panel.
Customer: replied 3 years ago.
OK what is next?
Expert:  Bernie replied 3 years ago.
Press the Windows Start button > Run > Type cmd and press ok > Type chkdsk /f /r (with a space between each) > Press enter > It will ask if you want chkdsk at next reboot, type y and enter > Restart your computer

It will then check your hard drive for disk errors, let me know how that turns out.
Customer: replied 3 years ago.
Being the process took so long. I didn't see any message at end of process. It rebooted itself.
Expert:  Bernie replied 3 years ago.
Ok good, now if you log in normally, and startup IE, does it still give issues?
Customer: replied 3 years ago.
It started up normally and first message asked I want to make default browser> No. > then the message reappears. If I leave it alone and work with IE everything is OK. If I would actuate the same problem will come back.
Expert:  Bernie replied 3 years ago.
I see - this is really a bizarre issue -

The only other thing that you might try is a Windows Update, but outside of reinstalling Windows there may not be a fix for that...I'm sorry, but we ruled out if it was another program conflict, which it isn't, a corrupt account, or disk errors, if all are negative it may be best just to backup important files, then do a system recovery, which will not take to long, it's just updating and reinstalling the programs afterwards that's a pain.
Customer: replied 3 years ago.
Well we will stop for today. Thanks Ben. It is a real pain to reinstall everything afterward.
John
Expert:  Bernie replied 3 years ago.
Yes I'm sorry - I know it's a pain, there just may not be a fix outside of that...let me know if you have any other questions on this John I'm here all week.

Thanks,
Bernie
Customer: replied 3 years ago.
OK

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.