Welcome to JustAnswer. My name is XXX XXX I'll be helping you.

Let me know when you're ready to start this chat.

Hi there

Try these steps:

* Take out the battery
* Unplug the laptop and remove the power cord from it
* Hold power button down for 30 secs
* Plug the power cord back into the computer, do not put the battery in yet
* Turn the laptop on
* Put the battery in and make sure it clicks

Now press the power button again.

If still nothing, can you start the computer without the battery in it (Just connected to the power outlet)? Do you hear any beeping noises?

Ok thanks - how old is this laptop?

Ok - what this entails if it doesn't turn on without the battery and connected to the wall is that the connector circuit board has gone, this is in the upper right part of the laptop:

It's a small piece:

Full Size Image

This can be repaired

And is not too expensive, at a local repair shop, they just must either solder some contact points on the board

Or replace it

I do not believe the ac adapter has gone out, nor the battery, as it is too early for that stuff

Unfortunately it doesn't look like you're still in warranty - unless you bought an extended one with Acer, it is not worth going through their service system

Have you got the laptop opened up?

It's a bit different on all laptops, but any of the circuitry around the ac port where you plug the laptop into the ac adapter, that area there is very sensitive on laptops and can go out very easily

On your laptop it may not be separate

No it must be repaired - it will not work, it's broken, whether you pull it out or not the laptop will not start

Have you grounded yourself before touching anything in there?

If you have the same Acer Aspire 7736z-4088 as your son, you can try putting that part in there, but even then I cannot guarantee it will work or not because I can't be there in person to see you do it, I suggest either way you have it repaired locally.

I hope I have provided some helpful information, if so, please press Accept.

You can return to this page at any time to continue with me if you have further questions on this, just add it to your favorites/bookmarks, thank you.