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Daniel
Daniel, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 7897
Experience:  10+ years designing microprocessors., Website developer, PC specialist and consultant.
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I am having problems getting into my email thru my cell phone

Customer Question

I am having problems getting into my email thru my cell phone and other computers. I have a desktop and a mac laptop that has my email and that works because I have not signed out. I tried signing in on my husbands computer using by email address, but it does not accept the password XXXXX I use. I have forgotten my password. I tried going thru the forgotten password XXXXX but it does not recognize my name, etc.
Submitted: 5 years ago.
Category: Computer
Expert:  Daniel replied 5 years ago.

Silicon Savant :

Hi there happy to help.

Silicon Savant :

What email service is this on?

Silicon Savant :

And you are currently signed into the account on one computer correct?

Customer:

yes

Customer:

we use aol

Silicon Savant :

ok, great. STAY SIGNED IN.

Silicon Savant :

we are going to change your password XXXXX the signed in account.

Customer:

ok

Silicon Savant :

It is likely you have had someone breach your account here and if you sign off you may never get back to it......

Silicon Savant :

ok, follow these steps to change your password.....

Silicon Savant :

WHen choosing a new password XXXXX these rules.........

Silicon Savant :

1) use at least 8 characters.

Silicon Savant :

2) use upper and lower case letters.

Silicon Savant :

3) use at least one number

Silicon Savant :

Make sure for the future you have some antivirus softweare you run on a regular basis on each computer you have.

Silicon Savant :

there is a good free program here.......

Silicon Savant :

That's it! Let me know if you run into trouble.

Silicon Savant :

If this answer helped you please click the ACCEPT button.

Silicon Savant :

one more thing.........

Silicon Savant :

A VERY common way people are having their email accounts breached lately is called a "phishing" scam.

Silicon Savant :

This will be an email sent to you seemingly from AOL, your bank, paypal, etc.....asking you to verify account information.

Daniel and 4 other Computer Specialists are ready to help you
Customer: replied 5 years ago.
I tried the site password.aol.com and it no longer exists.
Expert:  Daniel replied 5 years ago.

From the signed in account just go to My Account and click the Edit link next to password........change it from there.

 

 

Expert:  Daniel replied 5 years ago.

You can also get there from the "keyword" menu.....see directions here.......

 

http://www.askdavetaylor.com/how_do_i_change_my_password_on_aol.html