Hi there happy to help.
What email service is this on?
And you are currently signed into the account on one computer correct?
we use aol
ok, great. STAY SIGNED IN.
we are going to change your password XXXXX the signed in account.
It is likely you have had someone breach your account here and if you sign off you may never get back to it......
ok, follow these steps to change your password.....
WHen choosing a new password XXXXX these rules.........
1) use at least 8 characters.
2) use upper and lower case letters.
3) use at least one number
Make sure for the future you have some antivirus softweare you run on a regular basis on each computer you have.
there is a good free program here.......
That's it! Let me know if you run into trouble.
If this answer helped you please click the ACCEPT button.
one more thing.........
A VERY common way people are having their email accounts breached lately is called a "phishing" scam.
This will be an email sent to you seemingly from AOL, your bank, paypal, etc.....asking you to verify account information.
From the signed in account just go to My Account and click the Edit link next to password........change it from there.
You can also get there from the "keyword" menu.....see directions here.......