You should uninstall it first, let me look for a way to uninstall it as it cannot be uninstalled.
You can click below, then click on Download Now, to download and install the Revo Uninstaller program:http://download.cnet.com/Revo-Uninstaller/3000-2096_4-10687648.html?tag=mncol;1Then open the Revo Uninstaller program and select DriverCure to uninstall it.
Then restart the computer and you can install the newer version.
By the way, I don't think you need any driver software; you only need automatic windows update.
You don't need to update any driver, unless there is issue, you can always go to the computer manufacturer's website to download and install the latest drivers.
Please let me know if you have any further question.
(Use the Revo Uninstaller program to uninstall Ad-Aware also, then download and reinstall:http://download.cnet.com/Ad-Aware-Free-Internet-Security/3000-8022_4-10045910.html)
Can I still come back to this window after I restart? I don't have a printer to print these instructions before restarting.
Yes, you can
You can add to favorite this web page to see the answer any time
Thanks! I am going to give it a shot now.
OK. You're welcome.
I have downloaded the revo uninstaller, but when the list of programs to uninstall comes up, drivercure is not there.
That is strange.
Is it in Start, control panel, programs, programs and features?
let me check
No. Is it called something else in that alphabetised list?
Can you right-click on the DriverCure and click on Run as administrator to install?
do you think uninstalling adaware first may fix the problem?
I don't think so.
Why do you need DriverCure?
All you need is antivirus/security program.
I don't know that I need it. I was just concerned about the error that showed this morning. Can I attach it and show it to you?
I have AVG as my antivirus/security program
You can capture the error message and send it with the paper clip right above this chat box.
You don't need it.
But what is the exact error message?
The exact message is: Driver Cure: There appears to be an error with your installation. Please reinstall the application.
When do you get the message?
right-after turning on the computer or opening a specific program or while doing something?
When I turned it on.
Sometimes I get a message that tells me I am not logged on as an administrator too! Good grief!
Let's the try following:
Please click Start, then type msconfig and press Enter. Then click on the Startup tab and uncheck all the boxes, except your antivirus/security program. Then click on the Services tab and check the box at Hide all Microsoft services near the bottom. Then uncheck all the services, except your antivirus/security program. Then click OK, and restart the computer and check.
click below and click on download now, to download and install the anti-malware software. Then scan your computer: http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html
If there is still issue, use the CCleaner program to fix your computer:http://download.cnet.com/ccleaner/?tag=mncol;1
here is the error I just got while trying uninstall adaware: Error 1921. Service 'Ad-Aware 2007' (aawservice) could not be stopped. Verify that you have sufficient privileges to stop system services.
please use the Revo Uninstaller program to uninstall Ad-aware
ok. restarting now.
You can add to favorite this web page to get back to me later.
anti-malaware installed and running a scan now. Did the msconfig 'stuff' you requested. Do I have to go back in there and uncheck or recheck any of those boxes?
no you don't
Don't recheck those boxes.
sorry for the delay - it is STILL scanning;
Don't worry, take your time.
ok, malaware scan finally done.
tried to uninstall ad-aware again and got much further. It is asking me to verify related registry items and confirm if I want to delete them as well, or not.
yes, please confirm
These are the extra items: HKEY_CURRENT_USER; SOFTWARE; Lavasoft; HKEY_LOCAL_MACHINE
yes, just delete everything Revo Uninstaller say
need to reinstall ad-aware after all this or not?
yes, after uninstalling
I am waiting for ad-aware to download so I can install. Is it easy to upgrade or increase my hard drive space? I have a 2 GB. I don't want to purchase another laptop until I return from Iraq.
By the way, when I restarted I got to errors!! Thanks so much for your assistance and patience!!
You can do a disk clean up: click Start->All programs->Accessories->System Tools->Disk Cleanup.
You can transfer some of your files to a USB drive or USB flash drive
you mean instead of a new hard drive?
It just removes some unnecessary stuff on your computer.
You can also uninstall any program you don't need (but don't uninstall any program you are not sure).
You can also backup your files on the website: http://mozy.com/ to free more disk space if needed.
LOL - yeah, that is the key! I could have a lot of unnecessary files and not know it!
Of course, you have to delete some other unnecessary files yourself when you have time under Documents, Pictures, Music, etc.
I appreciate the help!