How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jerry Hannell Your Own Question

Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8472
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
14934061
Type Your Computer Question Here...
Jerry Hannell is online now
A new question is answered every 9 seconds

The connection to the server has failed. Account pop.sbcglobal.yahoo.com,

Customer Question

The connection to the server has failed. Account: 'pop.sbcglobal.yahoo.com', Server: 'smtp.sbcglobal.yahoo.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: The connection to the server has failed. Account: 'pop.sbcglobal.yahoo.com', Server: 'smtp.sbcglobal.yahoo.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10013, Error Number: 0x800CCC0E10013, Error Number: 0x800CCC0E

I have yahoo mail I am trying to get my outlook to work so I can e-mail through
my Quickbooks
[email protected]
Submitted: 5 years ago.
Category: Computer
Expert:  Jerry Hannell replied 5 years ago.

XXXXX XXXXXnell :

hello sir/madam, i would like to help you please let me know when you are ready.

Jerry Hannell and 2 other Computer Specialists are ready to help you
Expert:  Jerry Hannell replied 5 years ago.


Come back to this page at any time to see additional information from your Expert. You will also receive an email when your question is updated. If you want to send a message to your Expert, use the box below.

 

Expert:  Jerry Hannell replied 5 years ago.

hello sir/madam, if you have adjusted your SMTP server, and you're still
experiencing a problem, you may need to use an alternate port. In
an attempt to control spam, some Internet service providers now block port 25,
which means you may need to use port 587 when sending email via Yahoo!'s SMTP
server. just go to your email configuration and then change your smtp port
number to 587 and you will be able to send. if you still have problems please
let me know. i will be here waiting for your reply. Regards

.

Customer: replied 5 years ago.

Jerry, I can't find my answer

 

Jerry, I have to leave can I try this later or get back to you?

 

Expert:  Jerry Hannell replied 5 years ago.

yes, i will be here waiting.regards

.

hello sir/madam, if you have adjusted your SMTP server, and you're still
experiencing a problem, you may need to use an alternate port. In
an attempt to control spam, some Internet service providers now block port 25,
which means you may need to use port 587 when sending email via Yahoo!'s SMTP
server. just go to your email configuration and then change your smtp port
number to 587 and you will be able to send. if you still have problems please
let me know. i will be here waiting for your reply. Regards

Customer: replied 5 years ago.

The message could not be sent because the server rejected the sender's e-mail address. The sender's e-mail address was '[email protected]'. Subject 'Invoice from ANDERSON PRODUCTS', Account: 'pop.sbcglobal.yahoo.com', Server: 'smtp.sbcglobal.yahoo.com', Protocol: SMTP, Server Response: '530 authentication required - for help go to http://help.yahoo.com/sbc/dsl/mail/pop/pop-11.html', Port: 25, Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78

 

I tried your suggestion and this is the error message I received Kay

Expert:  Jerry Hannell replied 5 years ago.

thank you, i understood the problem.

can you please go to your OUTGOING SERVER tab. there must be MY SERVER REQUIRES AUTHENTICATION checkbox there. do you see it? can you please check it. and try again.

Customer: replied 5 years ago.

The message could not be sent because the server rejected the sender's e-mail address. The sender's e-mail address was '[email protected]'. Subject 'Invoice from ANDERSON PRODUCTS', Account: 'pop.sbcglobal.yahoo.com', Server: 'smtp.sbcglobal.yahoo.com', Protocol: SMTP, Server Response: '530 authentication required - for help go to http://help.yahoo.com/sbc/dsl/mail/pop/pop-11.html', Port: 25, Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78

 

Ok I did that...my e-mail is correct....My server I put in is plus.pop.mail.yahoo that

is what it told me on the internet help Kay

Expert:  Jerry Hannell replied 5 years ago.

are you using outlook 2003 or 2007 or 2010 ?

Customer: replied 5 years ago.
2006
Expert:  Jerry Hannell replied 5 years ago.

there is no outlook 2006.

can you check your version again so i can give you the correct instructions.

Customer: replied 5 years ago.
Outlook express 6 2004?
Expert:  Jerry Hannell replied 5 years ago.

thank you,

yes.

can you please go to your email configuration. do you see the SERVERS tab ? (second tab)

Customer: replied 5 years ago.
is that in outlook? or My computer?
Expert:  Jerry Hannell replied 5 years ago.

yes, in outlook.

can you open your outlook and go to tools> accounts

.when you are there please let me know.

Customer: replied 5 years ago.

ok i'm there

 

Expert:  Jerry Hannell replied 5 years ago.
do you see your email account there ? (in the list )
Customer: replied 5 years ago.

no thats where i have plus.pop.mail.yahoo

Expert:  Jerry Hannell replied 5 years ago.
ok, please select it. do you see the PROPERTIES button ?
Customer: replied 5 years ago.

yes and my e-mail is in there

 

Expert:  Jerry Hannell replied 5 years ago.

thank you please press the properties button.

now, do you see the SERVERS tab (second tab, GENERAL---SERVERS etc)

Customer: replied 5 years ago.
yes
Expert:  Jerry Hannell replied 5 years ago.
do you see the ADVANCED tab too ?
Customer: replied 5 years ago.

out going 587 incoming 995 both boxes checked

my original pop was pop.sbcglobal.yahoo.com should I be using that server instead

of this one?

Expert:  Jerry Hannell replied 5 years ago.
which pop server are you using right now?
Customer: replied 5 years ago.

I have tried to send an e-mail using both and neither one will go through

OK Ive been working on this and I got the e-mail to go but now my error is security cert. does not match passed value I went ahead and sent the e-mailunsecured NOW what do I do??
Expert:  Jerry Hannell replied 5 years ago.

can you please check the DATE of your computer.

is it showing today's date ?

Customer: replied 5 years ago.

yes

 

Expert:  Jerry Hannell replied 5 years ago.
since your SSL is enabled, you need to use the port 465. can you change your outgoing port to: 465 and try again.
Customer: replied 5 years ago.
I already did that and the incoming is 995
Expert:  Jerry Hannell replied 5 years ago.
can you try to send a message to your own email address now.
Customer: replied 5 years ago.

A secure connection to the server could not be established. Account: 'pop.sbcglobal.yahoo.com', Server: 'smtp.sbcglobal.yahoo.com', Protocol: SMTP, Port: 465, Secure(SSL): Yes, Error Number: 0x800CCC1A

 

see I still get the unsecured message

Expert:  Jerry Hannell replied 5 years ago.
what is your email address? (that you use in outlook)
Customer: replied 5 years ago.
the same [email protected]
Expert:  Jerry Hannell replied 5 years ago.
can you type it again . please type AT instead of @ when typing the email here.
Customer: replied 5 years ago.

ekanderson at sbcglobal .net

 

I need to go will have to resolve this later

Expert:  Jerry Hannell replied 5 years ago.

i just noticed that you need to use this smtp server:

smtp.att.yahoo.com

can you try it.

when you come back please let me know so we can continue.

regards.