Hi, my name isXXXXX will be happy to assist you with this issue.
What method do you want to use to check your email going forward with this setup? Do you use Outlook or another email client? Or do you use webmail where you login to a website?
I normally check my Shawmail account but I have Livemail at home and on laptop but don't always have them with me, so either at my office or my Iphone
Do you use a program, such as Microsoft Outlook, to check your email at the office?
No I go to the web to access Shawmail
they are my current internet provider at home and i can access it from any computer
Ok I see.
In the information you provided, you stated that you "have all mail filtering to each account". Do you have any of your accounts setup to forward email to another address?
hmm not sure
That's ok. You probably do not have that setup if you do not know. That's a manual process that you would probably remember doing.
i set up gmail and it is recieving all the emails that go to my shawmail account, likewise with Live Mail
so the main email address is my shawmail but i have a different address for gmail
Oh ok. I would recommend setting up either your Live mail or your Gmail as your primary account and just have it check both your Shawmail and Live/Gmail account.
Which interface are you more familiar with or like the most out of Live and Gmail?
I like the business functions of live mail with the calender, it is like the newest version of outlook express, but gmail is great for digital signatures and makeing things fancy I guess
Oh I see. And you're right. Live Mail is basically Outlook Express with a different name and a few tweaks.
plus the bonus of being able to retrieve email anywhere is of more benefit
Do you have a hotmail.com or live.com email address?
i thought it was my shawmail address....
but probably a homail i guess where would I look?
I could look in another tab?
It sounds like Windows Live Mail is checking your Shawmail account. If you had a Hotmail or Live email account you would be using it and would be able to login to www.hotmail.com with it.
and of course the email address would end in "@hotmail.com" or "@live.com"
mine is @shaw.ca
Ok. So you have a @shaw.ca email address and a @gmail.com email address, right?
but i am sure i would have had to have a hotmail account to set up live mail
Let me check on that real quick
No, you wouldn't necessarily have to have a hotmail account to setup Windows Mail
i think i log into live mail with my @shaw.ca email address gmail is different
so is there a way to have all my email go to gmail I can filter it there then delay the sending to livemail?
You could setup your Gmail account to check your @shaw.ca email as well. then all of your email would be coming to your Gmail account.
Yah that is what is happening already
but I don't keep all the email and I file them under the client folders ect...
so I am having to go onto my shawmail and delete messages as it has very little storage, then I go onto gmail and it is still so new i am figuring out how to arrange all the client folders and such
okay would it still go to a shawmail account at all??
would that mean that my mail would not take up space in shawmail?
so could I then deal with it in gmail first then have it go to livemail?
You can setup your Gmail account to check your shaw.ca account and also delete the messages from the server when it checks them. This would keep them from taking up space in shawmail. Then you would want to setup folders and organize everything in your Gmail account. The way to handle Windows Live Mail at that point would be to either remove or disable your shaw.ca email account and only use your Gmail account since your shaw.ca email would be in the Gmail account.
ah okay that is making sense, i like that
The main thing to consider there is if you have already been downloading messages from your shaw.ca account in Windows Live Mail and you do not want to lose them, you should just configure that account to not check for new messages for the time being. Then you can manually move your old emails into your Gmail account (which you will then have setup in Windows Live Mail).
Once you move all of your old emails that you want to keep into your Gmail account on Windows Live Mail, then you could safely remove the shaw.ca account from Windows Live Mail.
You will want to setup your Gmail account via IMAP protocol, so then the emails that you drag from the shaw.ca account (in Windows Live Mail) will be uploaded to your Gmail account and would then be accessible when you login to gmail.com
:-) I know that is a lot to take in so if you need clarification or help with any of it, please let me know.
so far most things have been stored on my shaw mail that are of any importance, but i will have to start saving new info soon
okay so i should be doing this now?
while you are still on?
If you want to. And/or I can check back in with you in a little while
Didn't you say your Gmail account is already setup to check your shaw.ca account? So if you login to gmail.com you could see both gmail & shaw.ca emails?
a little while is how long....???
Maybe 30 minutes or so. I can wait though
Yah i just logged in and curently deleted all emails as they are copies of what i have in live mail and shawmail so currently there isn't anything on it
so what is the first step
i have my gmail account open in another tab
Ok. In gmail if you click on the settings icon then Mail Settings, do you have your shaw.ca account setup under "Accounts and Import" -> "Check mail using POP3:" ?
yes it does
Ok. Give me just a sec to setup one of my accounts in there so I can walk through this with you
When you set it up, did you set the incoming emails for your shaw.ca account to have a label?
I will check not sure
Ok. This will be the best way to keep your emails separated & organized in there
um where would one find that?
You can even create a label called Shawmail or whatever would help you know what it is
oh when the mail comes in i know it is from my shawmail
it say that
Ok. If that works for you then that is fine
It's whatever your preference is
okay so what next?
Ok. Let's check your settings in gmail. Click the settings icon in the upper right corner, then mail settings then "Accounts and Import". Next to "Check Mail using POP3" you should see your shaw.ca account. Click "edit info" off to the right of that
sorry didn't see edit info hang on...
okay what do you need to know?
Make sure "Leave a copy of retrieved message on the server." is unchecked
I got yah
You can choose to label those incoming emails if you wish
Then click Save Changes
yah just going throught that and it gave me the option to send emails as if from that email address from gmail and i put yes
Ok. Yes you will want to do that I'm sure
yah sorry did it but i had to check my email for a verification # XXXXX!
Also, while you're still in Mail Settings, click Forwarding and POP/IMAP
Ah. great. it's not problem really.
Tell me which settings are selected for POP Download and IMAP Access
ok then what do i do when I get there
You will want to be sure IMAP access is enabled
IMAP is disabled and POP is enabled
You can leave POP as is for now. Just go ahead and enable IMAP as well
ok done now i have mail
Right now your Gmail account is your central place for getting all of your email. You will still want to change your setup in Windows Live Mail
ok makes sense
In Live Mail you have it setup using POP3 since that was the only setting enabled in Gmail before you added IMAP. Here are some instructions for setting up your Gmail account in Windows Mail:
Ok seem pretty strait foward, shall i do it now?
If you already have your Gmail account setup in Windows Live Mail (via POP3), leave it for now. Then once you set up your Gmail account via IMAP, you can drag the emails from the old Gmail (POP3) setup to the new one before removing your old one
Sure you can go ahead and do that
You will also drag your emails from the shaw.ca account into your new IMAP Gmail account
You said you deleted all your emails from your gmail account while you were logged in to gmail.com, so there shouldn't be any messages to download when you setup the IMAP version of your Gmail account. Since IMAP synchronizes your emails with the server (gmail.com) when you drag those old messages from your shaw.ca account and your POP3 Gmail account, it will synchronize itself with the server (gmail.com) and all the emails you have in Windows Live Mail will be available through gmail.com as well.
I hope I'm not being too convoluted with all of this. Let me know if I need to clarify anything.
okay, i am stuggling but hanging in there! LOL anyhow i have added my gmail account but still can't figure out where to find the imap thing to change it has already added the 2 emails from gmail but didn't sync with all my other emails
Step 4 in that document is where you should choose IMAP
sorry found IMAP under properties
ah. Great :-)
what should i change it to?
Change which thing to?
holy, sorry IMAP
Which step are you on?
ok sorry now i see that my shawmail stuff is there and once it stops the only mail coming in will be from gmail...now i am starting to see the light
Ah ok :-) great. Yes that's right
The only account you will end up having setup in Windows Live Mail will be your gmail account, but since your gmail account is already checking Shawmail for you, you will get both in one convenient place
ok seems as the problem is solved, a little more work setting that up but should be staight forward, right?
It should be as long as you understand the difference between POP3 and IMAP
IMAP - synchronizesPOP3 - downloads email in one direction with the option to leave email on the server or delete it upon download
okay so gmail still stores it on the server though correct??
Right. Right now your Gmail account will download your messages from your shaw.ca account via POP3 and we configured it to delete those messages when it downloads them. So your shaw.ca account will not store that email, Gmail will.
i think this has been more than enough info for me in one sitting, tomorrow all i need to do is set up gmail on windows live, which is pretty straight forward thank you for all of your expertise...
so as it stands i have all my emails going to gmail then to live mail
And since we're configuring Gmail in Windows Live Mail to access your account via IMAP, it will synchronize the server with your Windows Live Mail program. So if you add a message in Windows Live Mail, it will get pushed to the gmail server. And if you log in to gmail.com and go through your messsages, all of those changes will be propagated down to Windows Live Mail. Even the read/unread status of messages will be synchronized.
and shawmail account will stay empty
That is correct. Think of Windows Live Mail as just another way to view your messages like you do by logging in to gmail.com
once you set it up via IMAP that is
and yes. Shawmail will stay empty
question...what about messages i delete in gmail? are they automatly deleted in live mail as well?
Yes, that is correct
nice so all is good once i set up gmail in live?
that is the last thing to do?
yep sounds like it
I have a question though...
Do you already have your gmail account setup in Windows Live Mail?
i am not sure
where would i check
i just set it up tonight
seemed pretty simple
Click Tools -> Accounts
that should show you a list of all accounts you have setup in windows live mail
If you don't see the "Tools" menu bar, press the Alt key on the keyboard
ok found tools but i don't see accounts
Ok. What do you see?
If you see a Mail tab, try that
browsing, history, add ons
no mail tab
Is that withing Windows Live Mail or Internet Explorer?
Ah. I was referring to your email program
ok i see account in LM and email in LM
Ok it should be Accounts
okay that is how i set up the gmail account earlier
i think it automaticaly set it as IMAP
Ok that's good then
okay so were good??
Once you get everything setup in Live Mail in your gmail account (moving old messages in there), you can remove all other accounts with these instructions: http://email.about.com/od/outlookexpressfreemail/qt/Remove_an_Email_Account_from_Windows_Live_Mail_WM_or_OE.htm
Just be sure that everything you need is in your gmail.com inbox
Also, if you want you can bookmark my profile on here in case you have further questions or would like to come back to me in the future:
cool for sure!! you rock!! one last thing though is how do i save our chat so i can refer to it later if i need??
The quickest/easiest way would be to copy and paste it into a Word document. Do you have Microsoft Word?
okay great! i will do that and thank you!!
Also, please click the Accept button so I will receive credit for this question :-)
It was a pleasure chatting with you, and I'm glad I could help