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Frederick S.
Frederick S., Computer Specialist
Category: Computer
Satisfied Customers: 8694
Experience:  Computer technician and founder of a home PC repair company.
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in my Hotmail email, I cant reply to an email, forward it

Customer Question

in my Hotmail email, I can't reply to an email, forward it on or create a new email. It usually crashes and says "Internet explorer has encounted a problem and needs to close". This suddenly started happening about 3 weeks ago. I can receive and read my emails.
Submitted: 5 years ago.
Category: Computer
Expert:  Frederick S. replied 5 years ago.
Hi - I will be happy to assist you with this. What version of IE are you using? Is it 7, 8, or 9?
Customer: replied 5 years ago.
how do I find that out?
Expert:  Frederick S. replied 5 years ago.
You can go to this web page for me:

http://www.supportdetails.com/

The second one down on the left... will have the browser name + version number.

FS
Customer: replied 5 years ago.
8
Expert:  Frederick S. replied 5 years ago.
OK; thank you for that information.

Does it freeze once you get to the reply/new message box, or does it only freeze after you click "Send"?
Customer: replied 5 years ago.
It freezes when I click th reply/new message box, so does not pull up contacts list.
Expert:  Frederick S. replied 5 years ago.
OK; please press Ctrl+D to bookmark this page so that you can easily return to it from the Favorites list.

Please go to Tools > Internet Options...

Click the "Advanced" tab

Click the "Reset" button

then click Reset again... close all Internet Explorer windows, then go back to hotmail.com and see if it works normally after that; thanks!

FS
Customer: replied 5 years ago.
I did as you said and then rechecked my emails and it is still happening. I couldn't reply to your email.
Customer: replied 5 years ago.
I did as you said and then rechecked my emails and it is still happening. I couldn't reply to your email or write a new one.
Expert:  Frederick S. replied 5 years ago.
OK; please try Firefox and let me know how it goes:

http://www.getfirefox.com/

Thanks.

FS
Frederick S. and 4 other Computer Specialists are ready to help you
Customer: replied 5 years ago.
I have downloaded firefox, what do I do now/
Expert:  Frederick S. replied 5 years ago.
Please install it, then attempt to go to hotmail.com - it should work correctly.

FS
Customer: replied 5 years ago.
sorry just tried it and same response from IE saying that they have encountered a problem.
Customer: replied 5 years ago.
Are there any answers to my problem yet?
Expert:  Frederick S. replied 5 years ago.
Can you please load Hotmail.com within Firefox, please?

FS
Customer: replied 5 years ago.
I have loaded hotmail.com within firefox. Do you wish me to sign in?
Expert:  Frederick S. replied 5 years ago.
Yes, you can sign in and see if you're able to reply/create new e-mails without issue; thanks.

FS
Customer: replied 5 years ago.
Yes thankyou, created new and forwarded an email ok . Do I stay in the firefox homepage from now on?
Expert:  Frederick S. replied 5 years ago.
Yes; Firefox is faster than Internet Explorer, more reliable, and has less security problems than Internet Explorer, so I'm sure you will be pleased with it.

FS
Customer: replied 5 years ago.
Thankyou for your help, you did a great job.
Expert:  Frederick S. replied 5 years ago.
You're welcome... If you notice that you cannot find your favorites, or you want them imported, let me know and I can give you the steps to import them into Firefox. Thanks.

FS
Customer: replied 5 years ago.
Thanks, I don't use my favourites so I don't need the info.
Expert:  Frederick S. replied 5 years ago.
OK, great. Glad I was able to help. Have a great rest of your week! (No reply required.)

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