How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bernie Your Own Question

Bernie
Bernie, Computer Specialist
Category: Computer
Satisfied Customers: 7140
Experience:  6+ years experience, Microsoft MCDST/CompTia A+ Certified
46068869
Type Your Computer Question Here...
Bernie is online now
A new question is answered every 9 seconds

Why are my facebook game apps not loading

Customer Question

Why are my facebook game apps not loading
Submitted: 3 years ago.
Category: Computer
Expert:  Bernie replied 3 years ago.
Hi, I'm Bernie and I'll be helping you today.

Are you using Internet Explorer for your internet browser? It has a blue E as the icon, and you click that to get to the internet.

Thanks
Customer: replied 3 years ago.
I use Firefox
Expert:  Bernie replied 3 years ago.
Ok thanks, XXXXX XXXXX test, please try Facebook in Chrome:

http://www.google.com/chrome/intl/en/make/download.html?brand=CHKZ

I need to rule out whether this is a site issue or it is a Firefox issue.

Please let me know once you've done that.

Thanks
Customer: replied 3 years ago.
It is all of facebook that I seem to be having trouble with - I edited my account last night and poof I have done something wrong.
my profile will load
my wall will load but not older posts
i can't poke anyone
Expert:  Bernie replied 3 years ago.
Yes I understand, please go ahead and try Chrome for me please, or Internet Explorer, I need to confirm that this is happening in any other browsers.
Customer: replied 3 years ago.
ahhh, I deleted chrome last night - how do I get it again? and are you allowed to come into my computer and just sort things for me?
Expert:  Bernie replied 3 years ago.
I'm sorry, I can't.

Please redownload Chrome here:

http://www.google.com/chrome/intl/en/make/download.html?brand=CHKZ
Customer: replied 3 years ago.
I have downloaded chrome, I don't know what to do next
Expert:  Bernie replied 3 years ago.
Please run the setup file to install it, if you downloaded it with Firefox, you should have a downloads box, double click the setup file from there.
Customer: replied 3 years ago.
Isn't it fun working with people who have absolutely NO IDEA what they are doing? I hope you are having a good day at least it is still downloading
Expert:  Bernie replied 3 years ago.
No worries at all, thanks for yoru patience.

Let me know when you get that running. Here are some instructions from Google:

http://www.google.com/support/chrome/bin/answer.py?answer=95346
Customer: replied 3 years ago.
I received a box saying that sadly they could not download properly while I had other applications open. Can I get you back if I shut everything down to try and work with chrome?
Expert:  Bernie replied 3 years ago.
Absolutely, to come back here anytime, go to www.justanswer.com, and then click my questions in the upper right.
Customer: replied 3 years ago.
Thank you very much
Expert:  Bernie replied 3 years ago.
You're welcome! Talk to you soon.
Customer: replied 3 years ago.
I have installed Chrome, re-booted my computer, but the same thing is happening in facebook
Expert:  Bernie replied 3 years ago.
Hmm...can you create another Facebook account as a test?
Customer: replied 3 years ago.

When I tried to set up a seperate account last night it wouldn't because they said that XXXXX@XXXXXX.XXX was already connected to an account - where that account is I have no idea. The email I use for my current 5+ years is XXXXX@XXXXXX.XXX They wouldn't even let me temporarily deactivate my account even though I tried several times - I still show, just a different name and profile picture

 

I only have 2 email accounts

Expert:  Bernie replied 3 years ago.
I am out of ideas and will need to opt out. You'll be notified if another technician posts to this page, they'll see everything we've discussed so far.

Thanks for you patience.
Customer: replied 3 years ago.

Thank you Bernie

 

I know that this case is open to all experts at the moment I don't know if this will help or not

 

I can get my profile page and access security settings etc.

I can get the current News Feed, but no acess to older posts

Unable to play any games

Unable to poke anyone

 

The Chrome down load is there and working.

 

Thanks

 

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.