hello sir/madam,i would like to help you please let me know when you are ready.
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hello sir/madamhello sir/madam, it seems your firewall is blocking your outgoing port (25th port) can you please try to change your outgoing port (smtp port) to "587" and try to send again. if you dont know how to change your outgoing port or if you cannot do it please let me know, i will be here waiting for your reply. regards
please open your thunderbird go to tools>accounts
go to outgoing server (SMTP) section
when you are there, please let me know.
please change it to 465, also change connection security to SSL.
are you able to send now.
Pop up said-
failed to connect to SMTP server smtp.iw Server either unavailable or refusing SMTP connections, Verify SMTP server settings are correct and try again.
let me opt-out now, and open this page to other experts.
if nobody opts-in back, we can continue again. Regards
Hi, Thanks for using Just Answer.
I will try and assist you . Have you tried using webmail (Webmail is just using a browser to sign in) to see if you can get into your mail?
It just won't connect to smtp.iw.net It must be a special number other than 25; 465; and 587
Hello. My name isXXXXX can provide you with additional assistance.
You said that you had several SMTP servers in your account settings. To answer your question, yes, please delete all the SMTP servers except for one.
Thank you for the additional information. I do need to clarify one thing, however. You say that your internet provider is Nology, which is possible. But the internet provider that owns the iw.net servers is Knology. Can you please verify the name of your ISP? I'm not second guessing you - just wanted to make sure this is a coincidence.
That's actually good news because it explains the confusion over the mail settings. Please see the following page:
Don't worry. I'll still help you through it. I just wanted you to see the info.
Please go to the SMTP server settings in Thunderbird. As I mentioned before, delete all but one of them. And then for the one remaining, use the following settings:
Enter a server name of smtp.knology.net.Click the 'Use name and password' checkbox. The user name field should be your full email account: YourEmail@knology.net.
It is important that whether using knology.net or iw.net that you have outbound authentication enabled.
Since they are also your provider, you should be able to send using these settings. Give it a try and let me know.