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Hello, Welcome to Justanswer!! My name is Leon, I will assist you today, Please standby by while i Review your concerns. Thank You!
are you able to log in to the hotmail account?
No, it gives me a challenge but won't load the challenge. This happened when I was responding to an email. It has given me a challenge in the past and it loaded it and worked fine, first time it has been a problem
click on the following link, log in to your hotmail account, then send a email to yourself, tell me the result >>> hotmail
It probably won't let me log in, I've tried it from other log in areas. I will try it!
It didn't work. It gave me the same challenge that would not upload and said "click here try again" it won't load the puzzle.
is this challenge coming up after you log in or before?
It won't let me log in, this is the first thing that comes up. I was able to log in yesterday and read my email, just not able to respond. Every time I tried to reply the challenge came up. Now the challenge comes up and I can't even read my email.
i would have to log in as you to understand whats going on
ok that's fine with me
what is the user name and password, do not include the info after @
I think my password is angel1
user name ?
and thats @hotmail.com , correct?
I'm unsure about password. I only check email from this computer or phone
the reason you can not login is because either the user name or password is wrong, you need to click on the "forgot password" link under the password field, you have to follow the process to reset password
I can't get into my email to reset it!
you need to click on the "forgot password" link under the password field, you have to follow the process to reset password
I did that and nothing happened. I continues to go to challenge
How can I reset password if I can't get into my email?
you have a security question thats asking "name of your first pet"? what is the answer
click on the following link, log in to your hotmail account with the username you always use, but the password this time is justanswer
It keeps taking me to the challenge.
i do not understand what this challenge this is, what is the challenge asking
"Help us fight junk mail"
ok but what is it asking you to do?
There is a challenge that it is supposed to load some letters and i am supposed to type them in to prove i'm a person.
ok, so when you verifiy the letters what happens?
The letters won't load, so I am unable to verify.
go sign in now, you should be good
It still won't load.Is there something on my computer that isn't allowing it to go through?
right click the fiirfox icon you use to open the browser and select safe mode, try when your in safe mode
When I right clicked on firefox icon, safe mode was not a option.
do you have ie explorer, try to access you email via ie
I am unable to access it through explorer.
It has never worked through ie. My friend has hotmail and has the same issue.
do the following,
Open Disk Cleanup by clicking the Start button , clicking All Programs, clicking Accessories, clicking System Tools, and then clicking Disk Cleanup.
In the Disk Cleanup Options dialog box, choose whether you want to clean up your own files only or all of the files on the computer. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
If the Disk Cleanup: Drive Selection dialog box appears, select the hard disk drive that you want to clean up, and then click OK.
Click the Disk Cleanup tab, and then select the check boxes for the files you want to delete.
When you finish selecting the files you want to delete, click OK, and then click Delete files to confirm the operation. Disk Cleanup proceeds to remove all unnecessary files from your computer
your going to ocme to option where u have to select the files you want deleted, select every option that has space being used to the right of it
I cleaned it. No luck with opening hotmail account.
the only way the verification does not accept what you input is if you have one of the characters wrong, im sorry but i was able to get pass that verification