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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 25327
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 8 7 Vista XP etc.
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My yahoo mail will not open in internet explorer version 9

Customer Question

My yahoo mail will not open in internet explorer version 9
Submitted: 3 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 3 years ago.

Viet - Computer Tech :

Hi,

Viet - Computer Tech :

What is the error message when opening Yahoo email in Internet Explorer 9?

Viet - Computer Tech :

Actually, part of Yahoo email server is down as of now:
http://downrightnow.com/yahoomail, but let's verify with the following:

Viet - Computer Tech :

First, can you go to http://mail.yahoo.com/ and login to check your Yahoo emails?

Viet - Computer Tech :

Can you download and install Firefox http://www.mozilla.com/en-US/firefox/ and then open Firefox and go to mail.yahoo.com in Firefox and see if you can login your Yahoo email in firefox.

Customer:

Yes I can get into yahoo emails but it just will not let me open anymails, I can see 2 new mails in this morning

Viet - Computer Tech :

Can you try Firefox method and see?

Customer:

Whats that

Viet - Computer Tech :

I'd like to verify if the yahoo's email server/your yahoo email account or the internet explorer 9 is the issue.

Viet - Computer Tech :

it's another internet browser, similar to internet Explorer.

Customer:

ok

Viet - Computer Tech :

Can you download and install Firefox http://www.mozilla.com/en-US/firefox/ and then open Firefox and go to mail.yahoo.com in Firefox and see if you can login your Yahoo email in firefox.

Viet - Computer Tech :

Also, try http://bt.yahoo.com in Firefox if needed.

Viet - Computer Tech :

If it works in Firefox and not IE, then try to reset IE:

Viet - Computer Tech :

  1. Close all Internet Explorer and Windows Explorer windows.

  2. Click Start , and then click Control Panel.

  3. In Control Panel, open Internet Options. Then delete.

  4. Click the Advanced tab, and then click Reset.

  5. In the Reset Internet Explorer Settings dialog box, click Reset.

  6. When Internet Explorer finishes restoring the default settings, click Close, and then click OK two times.

  7. Close Internet Explorer, and then reopen it. The changes take effect the next time that you open Internet Explorer.

Viet - Computer Tech :

If there is still issue, uninstall IE 9 as the new version 9 is still buggy:




  1. Click the Start button , then Control Programs, then Programs->Programs and Features and then click View installed updates in the left pane.




  2. Under Uninstall an update, scroll down to the Microsoft Windows section.




  3. Right-click Windows Internet Explorer 9, click Uninstall, and then, when prompted, click Yes.




  4. Restart




 

Viet - Computer Tech :

But try Firefox and see.

Customer:

sorry internet keeps crasing

Viet - Computer Tech :

oh it's okay

Viet - Computer Tech :

If all fails, this is a temporary service disruption from Yahoo side. Their servers are down at the moment. Not all, but lots of users are facing this now. Don't worry about your email messages, they will be safe. Please try again tomorrow and you can always check the Yahoo server status at http://downrightnow.com/yahoomail

Customer:

thanks just opened email in firefox

Viet - Computer Tech :

Can you read your email messages from Firefox?

Customer:

yes, have opened them all no problem

Viet - Computer Tech :

Great. You can scroll up and try my other suggestions to fix Internet Explorer and/or you can just use Firefox for your Yahoo email or any website. Firefox is faster and more reliable.

Viet - Computer Tech :

Please click on Accept if my answer is helpful and please leave positive feedback.

Viet - Computer Tech :

Thank you for using JustAnswer.com. Please come back next time for any other computer issue.

Customer:

Thanks for your help

Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 25327
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 8 7 Vista XP etc.
Viet - Computer Tech and 9 other Computer Specialists are ready to help you

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