Visit www.mail2web.com and type in your email login and password, report back with the results.
I logged in and I can see all my emails
Can you double check the error code you are receiving? According to this Microsoft document, http://support.microsoft.com/kb/942495 , is not an error that Windows Mail will display. Based on my research, it is an error that occurs in Outlook Express, the mail client that was included with Windows XP/ME/98 and below.
I'll need to know the exact error code in order to troubleshoot this with you. Thanks.
When I start Windows Live mail 2011 a window pops up and at the top it has Windows Live Storage Recovery and in the box it says 'Recovering the Windows Live database. After a while Windows Live mail loads and the error box pops up. It says exactly:
Unable to send or recieve messages for the Bigpond (gsmoye) account. An unknown error has occured.
Windows Live mail error ID: 0x800C013B
Secure (SSL): No