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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 25958
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 8 7 Vista XP etc.
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my keyboard on my acer laptop is not working. i need help immediately

Customer Question

my keyboard on my acer laptop is not working. i need help immediately ASAP
Submitted: 3 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 3 years ago.

Viet - Computer Tech :

Hi,

Viet - Computer Tech :

Please try this: turn off your computer. Then turn it on, and right after the black screen with white text or the computer company logo disappears, press & release key F8 repeatedly until a menu appears, then you select Safe Mode with Networking (note: if there is no menu, then try the same steps again, but this time, press key F8 a bit earlier). Then login , and check if keyboard is working in Safe mode, and click Start->all programs->accessories->system tools->system restore and restore the computer to any date before this issue has occurred.


If that does not work, please go to Safe Mode with Networking again, then click below and click on download now, to download and install the anti-malware software. Then scan your computer:
http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

Viet - Computer Tech :

Also, if needed, please connect a USB keyboard and see if it works.

Customer:

my arrow keys to get to safe mode w/ networking is not working

Customer:

my arrows to select this feature is not working

Viet - Computer Tech :

ahh, that means the keyboard hardware is bad,

Viet - Computer Tech :

but to confirm,

Viet - Computer Tech :

please turn off the computer and connect a USB keyboard.

Customer:

hold on a second

Viet - Computer Tech :

ok,

Customer:

i dont have a usb keyboard . i am still unable to type any characters for my password

Customer:

how do u unlock the keyboard? the function plus wat other key

Customer:

hello r u there

Viet - Computer Tech :

Sorry

Viet - Computer Tech :

The keyboard is not working at all , even in Safe MOde menu

Viet - Computer Tech :

So you need to get/borrow a USB keyboard (about $5)

Customer:

is there anyway to unlock the keyboard

Customer:

without purchasing a usb keyboard. and what can cause this to happen

Viet - Computer Tech :

The keyboard is not locked

Viet - Computer Tech :

it's just not working.

Viet - Computer Tech :

Please try a USB keyboard to confirm, then you would know that you need to replace the keyboard.

Customer:

its a brand new laptop

Viet - Computer Tech :

Please try this: turn off the Acer netbook, then turn it on and press at the same time the two keys Alt and F10 when you see the Acer logo appears on the screen to see if it can do a system recovery.

Customer:

ok hold on

Viet - Computer Tech :

ok

Customer:

should i do a restore system to factory default settings or restore operating system and retain user data. which one?

Viet - Computer Tech :

do you need any data?

Customer:

some like music and my pictures

Viet - Computer Tech :

then do : restore operating system and retain user data

Customer:

ok how long does this backing up progress take

Viet - Computer Tech :

it depends on how much data you have

Customer:

sorry to sound so impatient but have lot of work to do

Customer:

thanks for taking the time

Viet - Computer Tech :

We can continue when you have time.

Customer:

no im not leaving yet. i want to make sure problem is fixed

Viet - Computer Tech :

Oh, take your time. I'll be here.

Customer:

if my mouse pad works on the laptop does that mean my keyboard may still be intact?

Viet - Computer Tech :

not necessarily, but we'll see.

Customer:

does the screen that says "setup is starting services" remain on the screen for long

Customer:

should i restart the computer

Viet - Computer Tech :

how long was it?

Customer:

almost 10 minutes now

Viet - Computer Tech :

let's wait 5 more minutes and see

Customer:

ok

Viet - Computer Tech :

ok,

Customer:

should i restart it now...it still not doing anything

Viet - Computer Tech :

ok, please restart

Customer:

it wont allow me to restart. it keeps going back to the same screen "setup is starting services"

Viet - Computer Tech :

press & hold the power button for about 7 seconds.

Customer:

it goes right back to that same screen again

Viet - Computer Tech :

Can you try safe mode again?

Customer:

i cant get to safe mode

Customer:

this really suckds

Viet - Computer Tech :

the arrow keys don't work?

Customer:

no

Viet - Computer Tech :

is it possible for you to delete the files?

Customer:

how?

Viet - Computer Tech :

Do s Alt and F10 again

Customer:

at this point i'll do whatever to get it to work

Viet - Computer Tech :

then: restore system to factory default settings

Customer:

hold on

Viet - Computer Tech :

ok,

Customer:

im back at setup is starting screen

Viet - Computer Tech :

ok,

Customer:

Hi ive resetted my laptop and it still doesnt work.

Customer:

the keys cannot work.

Customer:

hello?

Viet - Computer Tech :

Sorry, then the keyboard is not working,

Viet - Computer Tech :

Please try a USB keyboard to verify

Customer:

if I had one available don't you think i would have tried. I guess you're all out of options. thanks for the help

Viet - Computer Tech :

I'm really sorry, but since it is hardware issue, the keyboard must be replaced

Viet - Computer Tech :

But please confirm if it's hardware issue by using a USB keyboard.

Viet - Computer Tech :

Please let me know later via this web page.

Customer:

ok thanks

Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 25958
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 8 7 Vista XP etc.
Viet - Computer Tech and 6 other Computer Specialists are ready to help you

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