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Jason
Jason, Computer Expert
Category: Computer
Satisfied Customers: 10044
Experience: 
Over 10 years of professional experience.
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I have a Toshiba external hard disk model K-2518A that has

Customer Question

I have a Toshiba external hard disk model K-2518A that has 2 partitions that my laptop labels as F and G. While the partition G works ok, when I go to F, it says empty and no files although it has more than 48 GB of files if you look at it in the "Computer" window. What should I do to see all the files again in partition F?
Submitted: 3 years ago.
Category: Computer
Expert:  Aitizaz replied 3 years ago.

Aitizaz Ahmad :

Hello and welcome to Just Answer!

Aitizaz Ahmad :

do you see the F drive containing data when you are in COMPUTER window?

Customer:

Yes

Aitizaz Ahmad :

ok

Aitizaz Ahmad :

may be the files are hidden then

Aitizaz Ahmad :

please open F drive

Customer:

it's open

Aitizaz Ahmad :

at the top left, click Organize

Aitizaz Ahmad :

then go to FOLDERS AND SEARCH OPTIONS

Customer:

done

Aitizaz Ahmad :

click VIEW tab

Customer:

done

Aitizaz Ahmad :

click SHOW HIDDEN FILES, FOLDERS AND DRIVES under the HIdden files and folders menu

Customer:

done

Aitizaz Ahmad :

click APPLY and then OK

Aitizaz Ahmad :

tell me if you see files now or not

Customer:

still i don't see the files

Aitizaz Ahmad :

unplug and re-plug the hard disk

Customer:

done. still i don't see the files in F

Aitizaz Ahmad :

please go to START and type RUN in the search box

Aitizaz Ahmad :

click it when it appears at the top of the search box

Customer:

done

Aitizaz Ahmad :

type CMD and press enter

Aitizaz Ahmad :

now type F: and press enter

Customer:

done

Aitizaz Ahmad :

type DIR /AH

Aitizaz Ahmad :

and press enter

Customer:

don

Customer:

done

Aitizaz Ahmad :

do you see files now

Aitizaz Ahmad :

?

Customer:

nope, it says 0 files. but it has 5 Dir(s) and 2.46 GB free

Aitizaz Ahmad :

type dir/p

Aitizaz Ahmad :

and press enter

Customer:

done. it say File not found

Aitizaz Ahmad :

ok

Aitizaz Ahmad :

do you know of any files on this partition?

Customer:

Yes

Aitizaz Ahmad :

and you want the files or you just want the partition back?

Customer:

i want the files

Customer:

and the partition back

Aitizaz Ahmad :

did you try to connect the disk to any other computer?

Customer:

not yet

Aitizaz Ahmad :

please connect it with any other computer and tell me if you can view the files or not

Aitizaz Ahmad :

otherwise we will have to use a third party software to recover the files

Customer:

ok

Aitizaz Ahmad :

for this, go to http://www.recovermyfiles.com/ and download the software

Aitizaz Ahmad :

it will recover all the files. try the demo first to see if it has detected any files

Customer:

still, it says "This folder is empty"

Aitizaz Ahmad :

on the other computer ?

Customer:

yes

Aitizaz Ahmad :

ok

Aitizaz Ahmad :

now try the software please

Aitizaz Ahmad :

try the demo first

Customer:

ok

Customer:

i'll re-plug the hard disk to this computer?

Aitizaz Ahmad :

yes

Aitizaz Ahmad :

plug it on the system where you run the software

Customer:

ok, the software is being downloaded now

Aitizaz Ahmad :

ok

Customer:

software installed and now opened

Customer:

what should i do next?

Aitizaz Ahmad :

run it so that it recovers the data

Customer:

done

Aitizaz Ahmad :

do you see any files that have been found on the drive?

Customer:

they're all just folders. can't see any file

Aitizaz Ahmad :

empty folders?

Customer:

looks like, yes

Aitizaz Ahmad :

then you do not have files on this partition otherwise this software detects those files as well which have been deleted

Customer:

but how come i see 48 GB of files in Computer window?

Customer:

also, i did not delete any files in this partition

Aitizaz Ahmad :

i cannot say anything about it

Aitizaz Ahmad :

i will opt out here and will leave the question open for any other expert to answer

Aitizaz Ahmad :

thank you for your patience

Expert:  Jason replied 3 years ago.
Greetings,

My name is XXXXX XXXXX X will be the expert working with you now.

- Click the Start button
- Type: diskmgmt.msc
- Hit Enter

Please, read me off all of the information regarding the disk andc partitions on that window.
Customer: replied 3 years ago.

New volume F

Layout: Simple

Type: Basic

File System: NTFS

Status: Healthy (Primary Partition)

Capacity: 48.83 GB

Free space: 2.3 GB

% Free: 5%

Fault Tolerance: No

Overhead: 0%

 

Expert:  Jason replied 3 years ago.
Thank you


- Double click the My Computer icon on your desktop
- Right click the F: drive and choos Properties


How much used space is displayed on that window?
Customer: replied 3 years ago.
49,961,607,168 bytes or 46.5 GB
Expert:  Jason replied 3 years ago.
- Click the Start button
- Type: CMD
- Hit Enter
- In the blackbox, type; dir /a/s F:
- Press Enter

How many files are shown and how big is the sum of the sizes?
Customer: replied 3 years ago.

there's a lot and it's still scrolling

Expert:  Jason replied 3 years ago.
Ok, it appears that all of those files are hidden.

I see that you unhid and chose to view system files earlier, but it seems as though it did not take.

Please, follow the instructions at the following link: http://www.sevenforums.com/tutorials/56005-file-folder-hide-unhide.html

Please, keep me updated.
Customer: replied 3 years ago.
By the way, there are 27,561 files
Expert:  Jason replied 3 years ago.
Thank you.

Please, follow those instructions and keep me updated :)
Customer: replied 3 years ago.

The link went to the installation of Registry Bosster software. After installing and running the Registry Booster software, the scan registered more than 380 errors detected. However, while the software fixed 15 errors for free, I have to pay for all the other errors to be fixed. And I am not really sure if this will really fix my external hard disk problem. Is there any other fix where I won't have to pay again?

Expert:  Jason replied 3 years ago.
Negative.

The link should not have gone to any registry software site.

Do you not see the instructions for unhiding your files on that site?
Customer: replied 3 years ago.

Followed the applicable instructions but nothing happened. The hard disk drive F still shows "This folder is empty".

Expert:  Jason replied 3 years ago.
- Click the Start button
- Type: CMD
- Hit Enter
- In the blackbox, type: F:
- Press Enter
- In the blackbox, type: dir /A
- Press Enter

Which folders are listed?
Complete the two steps below for each folder name.
- In the blackbox, type: ATTRIB -H "Full Path of Folder" /S /D
- Press Enter

Example, if the folder name is "Files i saved', then type in ATTRIB -H "Files I saved" /S /D



Now they will be visible.
Customer: replied 3 years ago.

I'd done the steps you listed but still, the folders did not show up. Also, everytime I type the ATTRIB step and then enter, "Not resetting system file - F:[Folder name]" message appears.

 

By the way, in the Recover My Files software (the one recommended earlier by another expert) that I'm running, the files I'm looking for appear to be categorized under the Lost Files Results. The software is still scanning 63 million blocks of my F drive.

Expert:  Jason replied 3 years ago.
Ok, please keep me updated.
Customer: replied 3 years ago.
Relist: Other.
The steps recommended did not solve the problem.
Expert:  Jason replied 3 years ago.
- Click the Start button
- Type: CMD
- Hit Enter
- In the blackbox, type: F:
- Press Enter
- In the blackbox, type: dir /A
- Press Enter

Which folders are listed?

- In the blackbox, type: explorer FirstFolderName
- Press Enter

Example: If the folder name is "Dog toys" then type in explorer "dog toys"
and press Enter


Did that bring up the folder contents on screen?
Customer: replied 3 years ago.

Yes!!! Thanks a lot. Is there a way to permanently display the folders every time I open the drive. It seems to be that I need to do this step whenever I open the drive.

Expert:  Jason replied 3 years ago.
One option is to create a shortcut to each folder and place it on the desktop.
Example: Create a shortcut to: explorer F:\Folder

In the black window, type: explorer F:\
Press Enter

Does it show the files in that new window?
Customer: replied 3 years ago.

How can I create the shortcut?

Expert:  Jason replied 3 years ago.
- Right click desktop
- Choose NEW > SHORTCUT
- In the window that comes up, type: explorer F:\FoldernameHere
- Click Next > next > finish

One possible fix for this is to move the folders to another drive, then copy them back. That will reset the file problems.
Jason, Computer Expert
Category: Computer
Satisfied Customers: 10044
Experience: 
Over 10 years of professional experience.
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