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Experience:  B.S. Electrical & Computer Engineering, 20+ years technical experience
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Can iphone4 sync with Outlook 2010 calendar Contacts, notes,

Resolved Question:

Can iphone4 sync with Outlook 2010 calendar? Contacts, notes, & birthdays sync, but not the calendar. Any suggestions? I have spent hours with apple support, to no avail.
Submitted: 3 years ago.
Category: Computer
Expert:  Dr. Dan replied 3 years ago.

XXXXX XXXXX :

Hi, my name is XXXXX XXXXX I will be working with you today on your question!

Customer:

Hi Dan. I am Amy

XXXXX XXXXX :

Hi there Amy, are you getting any errors when trying to setup your calendar sync?

Customer:

Sync says it has completed, yet no calendar appointments transer to my phone

Customer:

Phone is new; so is Office 2010 & my laptop.

XXXXX XXXXX :

Okay, have you upgraded to the latest version of iTunes?

Customer:

I had the latest version, then read online that 9.2itunes worked. I downloaded 9.2 itunes last night; my phone needs the latest version. Actually, I should reload the latest version before we get too far.

Customer:

Have you seen success with the iphone4 syncing with Outlook 2010 calendars?

XXXXX XXXXX :

It's been hit or miss, there have been a lot of people reporting difficulties with Outlook 2010

XXXXX XXXXX :

I know there's a surefire way that does work

XXXXX XXXXX :

and it sounds like you've exhausted official support from Apple already

Customer:

Does it involve 3rd party software for success?

XXXXX XXXXX :

and no doubt they have tried to get iTunes and Outlook 2010 to sync directly but not so

XXXXX XXXXX :

Not really

Customer:

Yes, I 've exhausted apple software, and Verizon could care less.

XXXXX XXXXX :

What it does involve is using google calendars

XXXXX XXXXX :

But this should be an automated process

XXXXX XXXXX :

basically what you do is download a small software package from Google

Customer:

We tried exporting outlook calender to google calendars - google calendar would not import the 2010 calendar.

XXXXX XXXXX :

It syncs your Outlook to Google Calendars and vice versa

Customer:

will it still go through itunes,

XXXXX XXXXX :

It would not be an export

XXXXX XXXXX :

it would be a real time cloud sync

XXXXX XXXXX :

No it will not go through itunes

XXXXX XXXXX :

Once Outlook and your Google Calendars sync

XXXXX XXXXX :

(on the Google cloud)

XXXXX XXXXX :

then we set up an exchange account on your iPhone with google

XXXXX XXXXX :

to sync only your calendar (not email)

Customer:

If you can walk me through this and it works, I will enthusiastically pay your fee. It that fair?

XXXXX XXXXX :

and this should push everything to the phone

XXXXX XXXXX :

sure thing, just giving you an overview

Customer:

Email is syncing through itunes - will that part continue to work?

XXXXX XXXXX :

That will be unaffected

XXXXX XXXXX :

this is simply another account that syncs basically your calendar

Customer:

OK, I have about 30 minutes. Is this long enough to go through this right now?

XXXXX XXXXX :

Sure

XXXXX XXXXX :

Let's be quick

XXXXX XXXXX :

Google Calendar Sync

Customer:

OK - hopefully I won't lose you. I will download the above file now

XXXXX XXXXX :

Install this on the computer where your Outlook 2010 is installed, follow the prompts and login to your Google account and select 2-way sync (meaning you can edit your Google calendar and it will also update your Outlook 2010 calendar)

XXXXX XXXXX :

If you lose this page you can always navigate back to: http://www.justanswer.com/computer/4xqce-iphone4-sync-outlook-2010-calendar-contacts-notes.html

XXXXX XXXXX :

And find me here

Customer:

Do I want to sync 1 way from Outlook?

XXXXX XXXXX :

I would select 2-way syncing

XXXXX XXXXX :

That way you can update your appointments anywhere

XXXXX XXXXX :

and all the calendars will reflect any edits

Customer:

I think I downloaded the file.

XXXXX XXXXX :

Once you have that install, sync for the first time and navigate to http://www.google.com/calendar to see if your appointments are showing up online

Customer:

How do I sync?

Customer:

I click on Google calendar sync from my start menu and nothing happens.

XXXXX XXXXX :

After installing right click on the little new icon on the bottom right tool bar and select "Sync"

XXXXX XXXXX :

This will force a sync to occur

XXXXX XXXXX :

Icon Status


To access the Google Calendar Sync Settings window, just right-click the calendar icon in your Windows System Tray and select Options.


select Options from the menu
Full Size Image


When your events are actively syncing between Google Calendar and Microsoft Outlook Calendar, you'll see arrows in the Google Calendar Sync icon:


Sync up-arrow/down-arrow icon
Full Size Image


When events aren't actively syncing, your calendar icon will look like this:


Google Calendar Sync calendar icon
Full Size Image


 

Customer:

I think I did something wrong. When I clicked on download, it asked for my email & password & I put the wrong one in.

Customer:

The icon is not on my taskbar.

XXXXX XXXXX :

Ok, you need to enter your gmail email and password

XXXXX XXXXX :

Go ahead and re-download it here: http://www.google.com/support/calendar/bin/answer.py?answer=89955

Customer:

I am going to remove the installation first, then start again.

XXXXX XXXXX :

Ok, no problem

XXXXX XXXXX :

Let me know if you run into any more troubles up to this point

Customer:

It seems like I reinstalled it, but the icon still is not on my taskbar

Customer:

and clicking on it from the start menu does nothing

XXXXX XXXXX :

Do you have a little left arrow by your system tray?

XXXXX XXXXX :

Windows 7 automatically hides some of the icons

Customer:

No, but I copied the icon to my taskbar, however, it is not the same icon you showed me above

Customer:

The icon is google calendar sync

XXXXX XXXXX :

Note that this is on the right side of your task bar

Customer:

ah ha

XXXXX XXXXX :

Make sure that it is not hiding the icon by doing the following:

XXXXX XXXXX :


  1. Open Taskbar and Start Menu Properties by clicking the Start button Picture of the Start button, clickingControl Panel, clicking Appearance and Personalization, and then clicking Taskbar and Start Menu.




  2. Click the Notification Area tab.




  3. Clear the Hide inactive icons check box, and then click OK.


    The notification area will no longer hide any icons.




 

XXXXX XXXXX :

.Did you find it?

Customer:

50% sycn status. Something is happening

XXXXX XXXXX :

Perfect, so it is syncing!

XXXXX XXXXX :

Now go to http://www.google.com/calendar

Customer:

Yes it is syncing. Perfect ONLY if the appts end up on my phone.

XXXXX XXXXX :

(Login with the same google account and passwor)

XXXXX XXXXX :

We're half way there ;)

XXXXX XXXXX :

And you should start seeing online at that webpage the same appointments from your Outlook Calendar

XXXXX XXXXX :

Please confirm that so we make sure that your Outlook to Google Calendars connection is working

Customer:

It's telling me I will leave your page if I go to google calendar.

XXXXX XXXXX :

Right click http://www.google.com/calendar and select open in new tab / window

XXXXX XXXXX :

so we don't lose this chat

Customer:

I am looking at the google calendar from a second computer.

Customer:

My appointments are not there.

Customer:

progess syncing is 68% right now

XXXXX XXXXX :

right, give it a moment until it is 100%

XXXXX XXXXX :

and then refresh

XXXXX XXXXX :

likely it is still syncing older stuff

XXXXX XXXXX :

if you go to months view are you getting anything populated?

Customer:

Does it matter if my iphone is plugged into my laptop?

Customer:

FYI, my appointments are on my laptop, not on my phone. My goal is to get them copied onto my phone

XXXXX XXXXX :

No

XXXXX XXXXX :

understood

XXXXX XXXXX :

Let's get working on the phone while your calendar is syncing

XXXXX XXXXX :

To sync with your device, follow these steps:



  1. Open the Settings application on your device's home screen.

  2. Open Mail, Contacts, Calendars.

  3. Select Add Account...

  4. Select Other.

  5. Select Add CalDAV Account.

  6. Enter your account information:


    • In the Server field, enter [ google.com ]

    • In the Username field, enter your full Google Account or Google Apps email address.

    • In the Password field, enter your Google Account or Google Apps password.

    • In the Description field, enter the name you'd like to appear on the account.



  7. Select Next at the top of your screen.


After you've completed setup, open the Calendar app on your device and syncing will automatically begin.


By default only your primary calendar will be synced to your device. You can sync additional calendars by visiting the following page from any web browser:


 

XXXXX XXXXX :

This is what you should setup on your iPhone to sync your Calendar

XXXXX XXXXX :

Be sure to use the same Google Account that you are using for your Calendar Sync

Customer:

OMG - I love you!

Customer:

One more question...

Customer:

I need to remove the old itunes and download the most current version again.

Customer:

Should I unselect the calendar sync from itunes after I updated itunes?

XXXXX XXXXX :

Sure I would stay up to date with the latest iTunes version

XXXXX XXXXX :

You can unselect teh calendar sync from iTunes, we are bypassing it entirely

XXXXX XXXXX :

You can now sync all three calendars from any location

XXXXX XXXXX :

so update your appointments on your phone

Customer:

Uh oh, not all of my appointments are there, only some

XXXXX XXXXX :

your Google Calendar online

XXXXX XXXXX :

or your Outlook

XXXXX XXXXX :

I would just click sync again on your desktop and force another sync

XXXXX XXXXX :

If you give it a few syncs everything should be there

Customer:

Most of my appointments are recurring appts

Customer:

This may be an issue?

XXXXX XXXXX :

Those should sync fine

XXXXX XXXXX :

Again force another sync on your desktop

XXXXX XXXXX :

then check http://calendar.google.com

Customer:

Those are the ones that didn't sync

XXXXX XXXXX :

for update

XXXXX XXXXX :

Let me look into that real quick

Customer:

Not sure how to force the sync?????

Customer:

I click on the icon, but it's not doing anything.

XXXXX XXXXX :

Remember to right click the icon

XXXXX XXXXX :

and then click Sync

XXXXX XXXXX :

Looks like there is a bug with recurrent appointments starting in the past

XXXXX XXXXX :

This should be a one time thing at the time of setup

Customer:

okay - it is syncing again.

XXXXX XXXXX :

(now)

Customer:

Which means what?

Customer:

Do I have to re-enter all of my recurrning appts from today forward?

XXXXX XXXXX :

To solve this you need to go through your recurrent appointments in Outlook and revise the start dates to today

XXXXX XXXXX :

just right click your recurring appointments and modify the start date to today

XXXXX XXXXX :

instead of whatever year back it started

XXXXX XXXXX :

I guess Google Sync doesn't look all the way back

XXXXX XXXXX :

but any new recurrent appointment from today forward should be synced correctly

Customer:

OK. I will do this, but there are tons of appts, so we won't chat through it. If I have problems after I have reset the recurring appts, can we chat again? Add'l fee or included with this one?

XXXXX XXXXX :

Included in this one

Customer:

Would I get back to you, if so how?

XXXXX XXXXX :

Sure thing you can come back here http://www.justanswer.com/computer/4xqce-iphone4-sync-outlook-2010-calendar-contacts-notes.html if you need to get back to me

XXXXX XXXXX :

If you have further questions please ask them here. You can press Control-D to bookmark this page where you can continue to correspond with me.

Otherwise: If your question becomes or is now satisfactorily resolved please remember to click accept to accept my solution and to have Just Answer pay me for my efforts. Do so only once to resolve your question.Bonuses and positive feedback are also greatly appreciated.

Also, you can click here to request me directly for future questions.

Thank you,
Dan

Customer:

Hang on, let me do one recurring appt - it it works, then that solves everything.

XXXXX XXXXX :

Sure, good idea

XXXXX XXXXX :

I would do two

XXXXX XXXXX :

set up an entirely new one

XXXXX XXXXX :

and revise an old one to start today

XXXXX XXXXX :

once you've saved that in your Outlook

Customer:

OK

XXXXX XXXXX :

force the Google Sync again

XXXXX XXXXX :

then check your Google Calendar

XXXXX XXXXX :

iPhone will mirror Google Calendar so getting it to Google Calendar is the important part

Customer:

Hang on I am still here

XXXXX XXXXX :

Sure no problem

Customer:

OK - I think it works. The recurring appt I just created syncs. I don't want to mess with my old ones until I see if there are exceptions going forward.

Customer:

How can I keep a copy of this chat?

XXXXX XXXXX :

For you to reference at anytime

Customer:

OK. We are done.

XXXXX XXXXX :

If your question is now satisfactorily resolved please remember to click accept to accept my solution and to have Just Answer pay me for my efforts. Do so only once to resolve your question.Bonuses and positive feedback are also greatly appreciated.




Also, you can click here to request me directly for future questions.

Thank you,
Dan



 

Customer:

You have solved what neither Apple nor Verizon, nor Windows could. I cannot thank you enough.

XXXXX XXXXX :

You're welcome

Dr. Dan, Engineer
Category: Computer
Satisfied Customers: 1073
Experience: B.S. Electrical & Computer Engineering, 20+ years technical experience
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