How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Cj Thompson Your Own Question

Cj Thompson
Cj Thompson, Computer Support Specialist
Category: Computer
Satisfied Customers: 17
Experience:  15+ years of experience. HP, Dell and Samsung certified.
42234940
Type Your Computer Question Here...
Cj Thompson is online now
A new question is answered every 9 seconds

printer cannot be contacted over the network

Resolved Question:

printer cannot be contacted over the network
Submitted: 3 years ago.
Category: Computer
Expert:  Cj Thompson replied 3 years ago.

Cj Thompson :

What type of printer is it?

Customer:

kodak esp7250

Customer:

printer is connected to router

Customer:

computer is connected to router

Customer:

but not connected to each other

Cj Thompson :

Is it connected using the wireless?

Customer:

yes

Cj Thompson :

Can you try connecting it with the ethernet cable?

Cj Thompson :

Do you have a firewall on your computer?

Customer:

have not got cable

Customer:

yes

Cj Thompson :

Are you positive it is connected to your wireles router? Is this the same wireless router your computer is plugged into?

Cj Thompson :

What firewall software are you running? You will need to turn it off.

Customer:

yes both printer and comp are on my talk talk router

Cj Thompson :

Disable the firewall and try connecting again. What is the exact error message your are recieving?

Customer:

test page does not print - when trouble shooting says printer cannot be found on network

Cj Thompson :

Did you install the Kodak software?

Customer:

yea

Cj Thompson :

Have you turned off the firewall? What firewall software are you running?

Cj Thompson :

I would need to connect remotely to see what is wrong. You can connect me remotely using DANGEROUS URL REMOVED

Customer:

how

Cj Thompson :

DANGEROUS URL REMOVED

Customer:

??

Cj Thompson :

DANGEROUS URL REMOVED

Customer:

what do you want me to do

Cj Thompson :

I can take a look at the computer remotely that way. You can click on that link.

Customer:

no

Cj Thompson :

What version of windows do you have?

Cj Thompson :

I need to know if the firewall has been disabled also.

Customer:

7

Cj Thompson :


  1. Open Devices and Printers by clicking the Start button Picture of the Start button, and then, on the Start menu, clicking Devices and Printers.




  2. Click Add a printer.




  3. In the Add Printer wizard, click Add a network, wireless or Bluetooth printer.




  4. In the list of available printers, select the one you want to use, and then click Next. (If your computer is connected to a network, only printers listed in Active Directory for your domain are displayed in the list.)




  5. If prompted, install the printer driver on your computer by clicking Install driver. Administrator permission required If you're prompted for an administrator password XXXXX confirmation, type the password XXXXX provide confirmation.




  6. Complete the additional steps in the wizard, and then click Finish.



Customer:

that

Customer:

that is what i did

Cj Thompson :

Was the firewall disabled?

Customer:

no

Cj Thompson :

Disable the firewall and try again.

Customer:

ok

Cj Thompson :

Is that working now?

Customer:

no

Cj Thompson :

Did you disable the firewall?

Customer:

firewall disabled

Cj Thompson :

What is the error?

Customer:

how can i log you on remotely

Cj Thompson :

DANGEROUS URL REMOVED

Cj Thompson :

DANGEROUS URL REMOVED click on the link

Customer:

where is the link

Cj Thompson :

Did you not see it? I just sent it.

Customer:

nothing happens when i click on it

Cj Thompson :

ok

Cj Thompson :

Has it ever worked?

Cj Thompson :

Your printer does not appear to be connected to the network

Cj Thompson :

Do you know your wireles password?

Customer:

6f6vyrag

Cj Thompson :

ok...we have to now check the printer.

Cj Thompson :

Ok...the test page should have printed now.

Customer:

yes

Cj Thompson :

So it is working then. Please make sure and accept my answer and leave positive feedback if you are satisfied.

Customer:

is that it

Cj Thompson :

It is all working now correct?

Customer:

have gone into user account and it worked

Customer:

what was it - was it me

Cj Thompson :

It just needed to be setup with the IP address and disabling the firewall.

Customer:

ok thanks for that - been on this since 11am - printer broke - get new printer - cant print - WHAT A DAY - THANKS

Cj Thompson, Computer Support Specialist
Category: Computer
Satisfied Customers: 17
Experience: 15+ years of experience. HP, Dell and Samsung certified.
Cj Thompson and 9 other Computer Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.
 
 
 

Related Computer Questions

Chat Now With A Tech Support Specialist
Cj Thompson
Cj Thompson
Tech Support Specialist
17 Satisfied Customers
15+ years of experience. HP, Dell and Samsung certified.