How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Carl L Your Own Question

Carl L
Carl L, IT Specialist
Category: Computer
Satisfied Customers: 4010
Experience:  14+ Years of Extensive Computer Repair Experience.
27991594
Type Your Computer Question Here...
Carl L is online now
A new question is answered every 9 seconds

HI I have a Toshiba Portege R700. I forgot bios password..

Customer Question

HI

I have a Toshiba Portege R700. I forgot bios password.. I have purchase receipt as well and I get it checked by Toshiba Official Technician. Asking to much money for resetting.. Is there any other solution?? A bit cheaper...


Cheers
Samuel
Submitted: 3 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 3 years ago.
Hi,

Welcome to JustAnswer.com.

I'm sorry about the issue you are having. In order to remove the BIOS password, you have to take apart the computer and remove the CMOS battery, which is located on the systemboard inside the laptop. And if that does not work, Toshiba has to use a special tool to reset it and/or replace the systemboard. Please me know if you have any further question or other computer issue.

Thanks,
-Viet
Customer: replied 3 years ago.
I know about the CMOS battery. I tried it before but does not work at all..

I am looking someone who can give me something like resetting eprom or any other way to reset password...
Expert:  Viet - Computer Tech replied 3 years ago.
Sorry, it's not really possible as each model is different, and you need special tools, but let me open your question to other experts. Thanks.
Customer: replied 3 years ago.
Its portege R700 laptop.. If there isnt any solution in your mind. Please close this question so that I can get my money back.
Expert:  Carl L replied 3 years ago.

Hey,

If taking out the battery for 5 minutes while pressing the power button didnt work, then the the password isnt stored in the Bios but that of a non volatile eeprom chip. Pretty much, the information on that chip doesn't get erased when power is removed from it. They use a special adapter that plugs into the computer port and reset the Bios.

Dell used this in their inspiron 1000 series laptop.

Without this, your only option is to contact Toshiba and ask for a master password. You'll have to verify ownership of the laptop.

 

Hope this helps!

, Carl Lindsey

Customer: replied 3 years ago.
I think I mentioned in my question that I took this to Toshiba Technician and he is asking for money I do not wanna give and I am looking for a cheaper solution here. And this is very basic thing that any laptop from last 2 years store information on EPROM that is not affected by battery.

I am looking for someone who can provide me any information to reset bios as it is possible in my laptops to reset my shorting circuit on main board.
But on this laptop its installed with Trusted Platform Module which is a cryptographic chip.

I am a Unix System Engineer and know all about these things..So instead of telling me about chips... If you have any solution like diagram for reseting bios by shorting circuit or any other software... please let me know or You may close this question if you do not have any solution.

Regards
Sam
Expert:  Carl L replied 3 years ago.

I just emailed a former toshiba tech I know.

He should be able to use the challenge code on your computer to give you a bios reset code.

 

In the meantime call this number to talk to toshiba and mention that you have a challenge code on your laptop that needs to be analyzed because you forgot your password. You can retrieve this code that changes everytime you access it by pressing ctrl-tab-ctr.

 

I'll keep you posted.

Customer: replied 3 years ago.
i know abt code but Toshiba charge too much for response code
Expert:  Carl L replied 3 years ago.
How much are they requesting?
Customer: replied 3 years ago.
150
Customer: replied 3 years ago.
Thats why I am looking for a third party solution. and if there is not any then I can just leave bios locked.
Expert:  Carl L replied 3 years ago.
That is RIDICULOUS to charge someone that much for a simple code. I'll let you know if my guy gets back in contact with me.
Expert:  Carl L replied 3 years ago.
I have yet to receive anything from him. After further research, there is nothing else, other than the info a toshiba tech possesses that can unlock it. I've spent hours looking for you and to know myself. Some models have USB bypass keys, yours does not have that option.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.