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My name is XXXXXX, XXX X am one of the experts who will assist you today!

Lets try and log into the SBG901 and change your wireless password.

You will need to be directly connected to the SBG901

then

1. click this link 192.168.0.1
   
2. Type “admin” in lowercase in the username field.
3. Type “motorola” in lowercase in the password XXXXX.
4. Click on the “Security” button at the left side of the Configuration Manager

Ok..

we may need to reset the motorola then and start over.

Turn router around;

Find the small pinhole usually located by the power cord;

Stick something like a paperclip in it and press down firmly for 1 minute;

wait until you see the lights blink and then go out;

Then; unplug the power cord from router for about half a minute;

Then, plug it back in.

This is the only way it will finalize reseting and it takes away your encryption;

resets your network name back to motorola

Now.. try to connect to it again..

Any progress?

You just purchasd it right?

Take it back to the cable company and tell them its broken.

They will replace it for free.!!!

Problem solved!